Business Process Specialist at Transnet

Position Outputs

The key outputs and KPAs of a BPM Specialist can be summarized under the 5 stages of the BPM Life Cycle 

Stage 1:

• Design Processes Requirements Gathering, Collect and analyse requirements form stakeholders to understand process needs Collect and analyse requirements form stakeholder to understand process needs Develop comprehensive documentation for design processes, including step-by-step procedure and guidelines Address allocated prioritized process BPM Requests from Business, and ensure that such allocated requests are scoped, scheduled, managed and tracked.

Stage 2: Model Processes 

• For every allocated process initiative, analyse all existing process source documents, including business pain points, audit finding and PAA findings 
• Document outcomes of process workshops through collaboration with key stakeholders. 
• Perform process modelling in adherence to the organisations BPM standards including the compilation of Level 4 process flows in BPMN swimlane format in Aris and MS Visio. 
• Compile Level 4 Process attributes (e.g. Inputs, Outputs, Process Activity descriptions, Interfaces, Business Rules, RACI, KPIs, Controls, etc.), compiling a process Glossary of Terms and compiling a Business Continuity Version (BCP) of each process, under the guidance of senior business process specialists
• Compile Level 5 Process Standard Operating Procedures (SOP(s)). 
• Define required process KPI definitions and required controls 
• Provide process inputs into the compilation of Business Requirements Specifications for ICT and digital solutions to enable processes, and document required master data. 

Stage 3: Manage Process Execution 

• Ensure Process Quality by adhering to Process Quality Assurance standards and governance requirements
• Integrate and publish approved processes in the Aris Repository and on the Organization’s Portal while continuously updating the master the Process Inventory / Dashboard. 
• Provide process inputs for Faculty of Rail to create required Process Training Modules 
• Assist with analysis of the impact of each or updated process on existing role profiles and job outputs 

Stage 4: Conduct Process Monitoring 

• Perform Process Change and Configuration Management, including Process Knowledge Management, and the development and delivery of Process reports and Queries. 
• Measure Process Efficiency and Effectiveness (using defined process KPIs).
• Conduct Process Adherence Assessments, record process issues and pan points, and propose remedial actions and initiatives. 

Stage 5: Enable Process Optimisation and Automation 

• Analyse and document the process parameters that are required to simulate processes (e.g. activity cost, activity duration, activity resources, etc.) 
• Establish and maintain centralized Business Process and BPM Outputs Repositories for the organization, and design and implement the communication processes necessary to make all business processes widely available across the organization.

Qualifications and Experience

• Relevant degree/National Higher Diploma in industrial engineering, Engineering, Operations, Logistics, Supply Chian Management, Transport or other Economics, Research, Computer science, or Business management is required. Experience in continuous improvement (5 years) 
• Some experience in Process Design, Modelling and BPM Life Cycle Implementation (2 years or more) within a large organization (1000 employees or more) will be an added advantage. 
• Experience in process facilitation, elicitation of requirements and integration of inputs in workshops (at least 3 years experience) will be an added advantage. 
• BPM Certification will be an added advantage Business Process Optimization Certificate such as TQM, Lean, Six Sigma, SCOR, AGILE will be an added advantage. Standard Job Requirements 
• Drivers License code 08 Travel as required and approved. "