Jobs at Huntswood

Key Responsibilities:

• Use your insurance knowledge to resolve motor insurance complaints
• Make outbound calls to gather additional information and resolve complaints efficiently
• Draft clear and concise final response letters to customers

What We’re Looking For:

• Proven experience in motor insurance complaint handling is essential
• Strong experience in writing bespoke final response letters
• Good understanding of FOS complaint guidelines and Consumer Duty
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• High attention to detail
• Comfortable navigating multiple in-house systems
• Proficient in Microsoft Office, especially Word

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Skills required:

• Experience working in a telephony-based role in the financial services industry
• Collections experience is desirable but not essential
• Exceptional attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word
• Strong numeracy and written communication skills