Motor Insurance Complaint Handler at Huntswood

Key Responsibilities:

• Use your insurance knowledge to resolve motor insurance complaints
• Make outbound calls to gather additional information and resolve complaints efficiently
• Draft clear and concise final response letters to customers

What We’re Looking For:

• Proven experience in motor insurance complaint handling is essential
• Strong experience in writing bespoke final response letters
• Good understanding of FOS complaint guidelines and Consumer Duty
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• High attention to detail
• Comfortable navigating multiple in-house systems
• Proficient in Microsoft Office, especially Word