Business Relationship Management Specialist at Anglo American

Job Description:

Your key responsibilities will include:

• Acting as liaison between GSS and its partners​ (Business Units, Supply Chain, FPO).

• Coordinating the resolution of actions stemming from the Monthly Performance Reviews (MPRs) between GSS and its partners.​​

• Assume responsibility as the single point of contact for level 3 escalations to GSS – facilitate resolution and report back​

• Coordinating reporting material for MPR for submission to FPO.​

• Defining agenda based on performance highlights – key talking points.

• Facilitating the review of performance – internal alignment​ and preparing GSS leads to drive performance discussions (KPI dashboards).

• Facilitating the compilation of the KPI dashboards and report back on partner feedback surveys.

• Identifying business opportunities through process enhancements.

Qualifications:

• Relevant Tertiary qualification

• Project management

• Business analysis

Experience:

• Possess strong analytical and problem-solving skills and reasoning ability.

• Ability to derive insights from reported data​ and recommend necessary actions

• Knowledge of shared services functions​

• Manage escalations and facilitate the closure​ of actions effectively

• Build and maintain relationships with key stakeholders across various levels of hierarchy

• Ability to work with diverse stakeholder groups and in a matrix organization

Additional information:

What We Offer

When you join Anglo American- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.