Business Representative at Staff Solutions

• Our client is looking for a proactive and customer-focused Business Representative to join their Sales and Marketing team. The successful candidate will be responsible for driving sales growth, developing and maintaining customer relationships, supporting stock management, and ensuring exceptional customer service while contributing to the achievement of business objectives.

Key Responsibilities
Sales and Business Administration

• Identify, canvass, and establish new customer accounts with strong growth potential.
• Monitor and analyse monthly sales performance for assigned customers.
• Extract and interpret daily sales data from SAP to monitor performance against targets and implement corrective actions where necessary.
• Provide regular customer and sales performance feedback to the Regional Manager.
• Develop and implement marketing and promotional initiatives that align customer strategies with the company's objectives.
• Support route planning in collaboration with the Warehouse and Logistics teams.
• Plan and coordinate customer trade evenings and promotional events to strengthen customer relationships and increase product awareness.
• Drive promotional campaigns to expand market share and grow the customer base.
• Assist customers with the credit application process.
• Work closely with the Debtors team to ensure timely collection of outstanding accounts and assist in resolving account-related queries.
• Identify customers that present a potential financial risk and collaborate with internal stakeholders to develop appropriate action plans.
• Ensure company vehicles and equipment are maintained in accordance with company policies.
• Attend monthly Sales Business Operations (SBO) meetings and report on new business development activities.

Stock Control

• Liaise with the Warehouse to ensure adequate stock availability and resolve stock-related issues.
• Assist with consignment stock processes where required.
• Monitor customer buying trends to support accurate stock forecasting.
• Oversee stock rotation and replenishment activities.
• Assist customers in effectively managing stock levels and product mix.

Compliance

• Adhere to all company policies, procedures, and internal controls.
• Identify and report operational risks to management.
• Promote compliance with all relevant legislation and company procedures while supporting sound financial governance.

Customer Service

• Build and maintain strong working relationships with customers and internal stakeholders.
• Resolve customer concerns professionally and in line with company values.
• Conduct regular communication with the Customer Interaction Centre (CIC) and other stakeholders to ensure customer queries are resolved efficiently.
• Deliver product, pricing, and technical training to customers.
• Support the Customer Liaison team by maintaining accurate customer records.
• Provide customers with point-of-sale materials, product displays, claims support, and stock rotation guidance.
• Maintain accurate and up-to-date customer information within company systems.

Cost Control

• Promote the efficient and responsible use of company resources.
• Ensure pricing structures remain accurate and up to date.
• Monitor gross profit performance and implement corrective actions where required.
• Identify opportunities to reduce operational costs while maintaining service delivery.
• Monitor expenditure and report any deviations from budget to management.

Requirements
Qualifications
Minimum

• Diploma, Certificate, or equivalent qualification (NQF Level 5).

Advantageous

• A qualification in Sales, Marketing, Business Management, or a related field.

Experience

• Up to three years' experience as a Business Representative or in a similar sales role within a manufacturing environment.
• Experience in the automotive aftermarket or a related industry will be advantageous.

Technical Skills

• Proficiency in Microsoft Office.
• Experience using SAP.
• Working knowledge of ERP systems.
• Salesforce experience.
• Competency in other relevant business software applications.

Key Competencies

• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Relationship-building ability.
• Strong analytical and problem-solving skills.
• Planning and organisational skills.
• Proactive and results-driven approach.
• Resilient and adaptable.
• High level of integrity and professionalism.
• Ability to work independently and collaboratively within a team.