Business Solutions Support Analyst - CSD at South African Reserve Bank

Brief description

• The main purpose of this position is to provide system-related business and technical support to users of smart building platforms, digital twin environments, BIM-related systems and other business development needs within the Corporate Services Department. This includes facilitating requirements definition, maintaining data integrity, coordinating and applying workflows, documenting processes, and supporting document control and model reviews on proprietary platforms.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Work closely with CSD divisions, BSTD teams, and other SARB stakeholders to define and interpret operational and technical requirements for smart building and BIM systems, and compile business cases for new or enhanced solutions.
• Coordinate and oversee implementation, upgrades, integrations, and change management for systems and platforms such as ACC, Vault, Archibus, and OpenText, ensuring policy and standards alignment with operational workflows.
• Support and execute document control and model review processes on proprietary CSD platforms, including ACC and OpenText.
• Manage master data and metadata across CSD systems to ensure integrity, accuracy, and alignment with operational needs and mitigation of system-related risks.
• Provide user support and training for CSD platforms, including onboarding and troubleshooting, and oversee externally provided training where applicable.
• Develop and maintain training materials and user guides for BIM and smart building systems, and coordinate updates to Learner Management platforms where required.
• Develop and maintain operational documentation and reference materials for CSD systems and workflows.
• Monitor and resolve system-related issues, invoking business continuity procedures when necessary.
• Provide technical troubleshooting and stakeholder support across multidisciplinary teams, including technical and non-technical users.
• Engage stakeholders across engineering, facilities, BSTD, and others to ensure efficient system usage, compliance, and integration.
• Assess the impact of system changes on CSD operations and propose mitigation strategies.
• Contribute to governance processes and ensure compliance with BSTD, data management standards, and BIM coordination principles.

Qualifications
Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (BCom, BSc Information Systems) (NQF7) or Advanced Diploma in Computer Science or equivalent.
• five to seven years of job-related experience, specifically in construction, built environment, engineering, or facilities management.

Additional requirements include:

• effective communication skills
• analysis and problem-solving skills
• drive for results
• building and maintaining relationships
• planning and organising skills
• stakeholder and client focus
• impact and influence
• flexibility
• judgement and decision making
• innovation and creativity

Deadline:12th February,2026