Business Support Specialist II at FNB South Africa

• This role is designed to support the identification and development of growth opportunities within existing portfolios, enabling new revenue streams and enhancing customer value. The successful candidate will play a key role in supporting business performance through research, stakeholder engagement, and the delivery of innovative, customer-focused solutions.
• The ideal candidate is a self-starter with strong business acumen, a passion for data-driven insights, and the ability to collaborate across teams and functions to drive measurable impact.
• This role reports directly to the Chief Operating Officer of the respective business units, offering strategic exposure and the opportunity to contribute meaningfully to both transformation and growth agendas.

Role Purpose

• To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities.
• Increased growth and volumes through successfully obtaining business opportunities.
• Manage costs and expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Identify new lead opportunities within industries not previously pursued and share with the industry.
• Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions.
• Comply with governance in terms of legislative and audit requirements.
• Manage Online Research as a project within various industry portfolios with suitable reporting, access to information, and monitoring of results, and proactively change processes if required results are not being achieved.
• Update systems with client information (e.g. Siebel Pipeline, revenue reporting) by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist.
• Identify and define specific tools or processes, including standard MIS extracts and industry trends, to enable tangible results to be provided to Banking Specialists.
• Manage own development to increase own competencies.

Education Requirements

• Bachelor of Technology Commerce equivalent to NQF Level 7

Skills and Experience Requirements

• A minimum or 1 - 3 Years in Operations

End Date: October 9, 2025