Latest Jobs at FNB South Africa

Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 8, 2025

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Job Description

• To ensure that deceased estates are onboarded, administered and finalised professionally based on the Administration of Estates Act 66 of 1965 and other applicable legislation

Are you someone who can

• Independently manage end to end Deceased Estates Administration in terms of the administration of estates act
• Manage customer relationships and escalations
• Analytical thinker and ability to utilise legal background/knowledge to problem solve complexities that arise in estate administration
• Understanding and practical knowledge of Business entities, Estate Duty, Capital gains and Income tax relating to deceased estates
• Good drafting skills and communication.
• Ability and understanding of risk and compliance features within financial (fiduciary) industry and managing complexity
• Strong stakeholder management

You will be an ideal candidate if you

• Have a legal or deceased estates qualification (Preferably LLB, CFP or Estates Diploma qualification)
• Minimum of 3-5 years’ experience administering complex deceased estates/high net worth clients within a Fiduciary environment
• Experience in dealing with businesses and farming enterprises advantageous
• Ability to work under pressure and meet financial targets

You will have access to:

• Opportunities to network and collaborate
• Opportunities for self-development
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• An experienced fiduciary professional
• Adaptable and curious
• Able to analyse complex information
• Thrive in collaborative environments and build networks

End Date: October 9, 2025

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Job requirements:

• Must have RE5
• NQF LEVEL 7 Fais approved/recognized qualification
• Must be off supervision for sub cats 1.3 and 1.14
• 3 years Financial advice experience or Private Banking experience
• To deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation, and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles
• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget 
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs 
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships.
• Ensure that the customer is at the centre of the business philosophy, operations and ideas.
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings
• Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions 
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan
• Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act
• Acts as a role model for continuous professional development in area of expertise
• Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement

End Date: October 8, 2025 

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

You will be an ideal candidate if you:

• Must have completed NQF5 (Financial/Accounting/ Marketing)
• RE5 will be an advantage   
• Have obtained 2 years+ Sales in Commercial Banking Experience
• Can enhance/grow business profitability & performance
• 2 years banking experience
• Must have own car and valid driver's licence
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You can have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Adaptable and curious
• Thrive in collaborative environments
• Sales driven
• Financial acumen
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Relationship management
• Ability to network and build lead flow

End Date: October 8, 2025

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Job Description

• To ensure implementation of the Group’s Compliance Frameworks and Programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists. 
• Ensure adherence of organisational policies and procedures, including regulatory, ethical standards, and relevant operational risk frameworks and policies. 
• Perform regular audits, monitoring reviews, design control systems and help to design and implement company policies.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to organisational values and service standards.
• Implement, monitor and control business processes according to quality standards; policy; and GRC requirements in the area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies, minimise redundancy and risk.
• Analyse and interpret regulation and legislation and identify and risk rate applicable laws and regulations for responsible business units.
• Development and implementation of compliance/legislative universe for responsible business units.
• Development and implementation of Compliance Risk Management Plans (CRMPs) for core legislative and regulatory provisions.
• Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof.
• Compiling monitoring reports on the results of monitoring.
• Incident reporting, to ensure timeous escalation of compliance risks and incidents. Interpret regulation and legislation and assist business units with practical implementation thereof.
• Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance.
• Research and communicate applicable legislative developments to all stakeholders.
• Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Networks and participates in specialist risk forums where required.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Responsible for implementing and enforcing the organisation's or business units' compliance programme.
• Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Display and encourage an appreciation of teamwork and inclusivity.
• Participate in planned activities that are appropriate for own and employee development.
• Provide input to the integrated risk reporting and monitoring initiatives

End Date: October 8, 2025

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Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 8, 2025

go to method of application »

Job Description

• To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

End Date: October 8, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are You Someone Who Can;

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

End Date: October 31, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 8, 2025

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• To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.

You will be an ideal candidate if you:

• Have minimum qualification of Grade 12
• Recognized NQF level 5 Qualification
• RE5
• Must have at least 3 years’ experience in a Sales environment.
• COB in Long Term Insurance & Short Term: Personal Lines (required within 12 months from appointment)

Experience in our product sub cats, and not working under supervision:

• Funeral
• Gap
• LC / Dynamic Life / Disability Riders / Critical Illness Riders / Retrenchment Riders / EP
• Credit Card DPP /Overdraft DPP /Revolving Facility DPP / HCP / AD / LLP(LS)
• PLOC

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

End Date: October 10, 2025

go to method of application »

• To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.

You will be an ideal candidate if you:

• Have minimum qualification of Grade 12
• RE5
• FSCA recognized NQF 4/ 5 recognized covering all product sub cats
• Experience in Commercial Insurance Products such as Group Funeral
• Must have at least 3 years’ experience as a Sales Team Leader plus commercial experience
• Must be able to work under pressure
• Performance track record for achieving targets
• Ability to communicate and engage with High profile clients
• Must have a clear credit record
• Class of Business: Long Term Insurance & Short-Term Insurance: Personal Lines

Experience in our product sub cats, and not working under supervision

• Group Funeral (Tier 1 Simple)
• Group Gap (Tier 1 Complex)
• Key Person (Tier 1 Complex)
• Group primary Health care (Tier 1 Complex)
• Business Credit Protection plan (Tier 2 Simple)

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

End Date: October 10, 2025 

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
• To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives and ensure delivery of the portfolio’s key objectives.
• Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions. 

This role will be based in Cape Town

Are you someone who can:

• Provide first line support on escalations that are outside of turnaround time. 
• Manage all segment leadership requests. 
• Report on all Challenges within regions and manage expectations. 
• Manage the full process related engagement from submission of quote to completion. 
• Proactively support lead usage, assisting with seeking opportunities through adviser tools. 
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going. 
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets. 
• Analyse and develop implementation plan against the forecasted financial budget. 
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients. 
• Develop and implement practices which build service delivery excellence and implements efficiency models. 
• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service. 
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. 
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure. 
• Participate in relevant management forums where required and cascades relevant information through team. 
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication 

You will be an ideal candidate if you:

• BCom Degree or Related Qualification
• Investment and Long-Term Insurance experience
• 3-5 Years in a Broker Consultant Role
• CFP would be preferable
• Experience working on a platform eg: LISP- Linked Investment Service Provider

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Attention to detail
• Thrive in a collaborative environment
• Deadline driven
• Able to handle a pressurized environment

End Date: October 11, 2025

go to method of application »

Are you someone who can:

• Fulfil the role of a subject matter expert (SME) of the Financial Intelligence Centre Act No. 38 of 2001 (the FIC Act), as amended, the Money Laundering and Terrorist Financing Control Regulations (the regulations) and related regulatory guidance products issued.
• Participate in compliance tracking, reviews and validation of incidents, including testing of processes and business controls as well as reporting on findings and recommendations.
• Make use of data analytics and scripts during compliance reviews and validation to create efficiencies and create ongoing monitoring opportunities.
• Advise on and provide guidance and support to stakeholders in relation to the execution of the practice relevant legislation, frameworks, policies, processes, and tools.
• Provide guidance and advisory services and consult with business stakeholders to recommend controls and processes to ensure legislative compliance and informed decision making.  
• Comply with governance in terms of legislative and policy requirements.
• Participate in planned activities that are appropriate for own and employee development.
• Ensure development and continuous value add improvement to operational processes.
• Develop, encourage, and nurture collaborative relationships within FNB and/or across the group.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.

You will be an ideal candidate if you:

• BCom, LLB or Bachelor’s degree (in a business-related discipline, Information/Data Management, Legal, Compliance or Auditing).
• Postgraduate Diploma in Compliance, Information/Data Management, Risk Management, or related field will be advantageous.
• Have 3 to 5 years of experience in a Risk Management, Compliance, Regulatory, Monitoring/Audit or similar environment.
• Have strong background and in-depth knowledge of the Financial Intelligence Centre Act No. 38 of 2001 (the FIC Act), as amended, the Money Laundering and Terrorist Financing Control Regulations (the regulations), including interpretation of any directives and/or guidance notes published by the Financial Intelligence Centre (the FIC).
• Previous information/data management experience, including technical systems/software such as the SAS, Actimize, goAML solution, PowerBi and Excel.
• Previous experience in automated transaction monitoring systems/solutions, information technology process, controls and systems and/or data models will be highly advantageous.

You will have access to:

• Challenging Work.
• Opportunities to network and collaborate with stakeholders at all levels of the organisation.
• Engage with subject matter experts to enhance and develop your skill set.
• Opportunities to innovate and use data analytics.

We can be a match if you are:  

• Have proven experience in automated transaction monitoring systems/solutions, information technology process, controls and systems and/or data models.
• Have previous work experience in so far as producing Management Information (MI) and Key Risk Indicators (KRIs) as well as monitoring of FICA Compliance.
• Have strong project and time management skills with the ability to work independently or lead others.
• Have excellent stakeholder management skills with the ability to communicate confidently and influence stakeholders.
• Have strong written and oral communication skills with the ability to articulate feedback and recommendations and issue regular updates for governance reporting purposes.
• Are curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to ask challenging questions.
• Are obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Are observant – Strong observation skills with a keen eye for detail. Are resilient –Be able to work under pressure and be unflappable – Have the ability to stay cool.
• Are decisive – you are able to make sound judgments and work independently.
• Are collaborative- you are able to work within a team environment and to create and leverage synergies.

End Date: October 8, 2025

go to method of application »

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF5  qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

End Date: October 10, 2025

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

End Date: October 8, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.

Are you someone who can:

• Solve complex problems with data
• Design intelligent pricing frameworks
• Create personalised reward strategies
• Work in a space where your work drives real business impact
• Effectively present complex data insights to both technical and non-technical audiences
• Drive strategic alignment by securing buy-in from senior stakeholder

You will be an ideal candidate if you:

• Have a qualification in Mathematics, Statistics, Actuarial Science or similar
• Have 5+ years of experience as a Data Scientist 
• Have coding experienced in SQL and SAS
• Have experience with Teradata (beneficial)
• Have experience in pricing between product houses
• Are experienced with building strategy off the back of data
• Are an out of the box thinker 

End Date: October 10, 2025 

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

End Date: October 10, 2025

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Job Description

• To apply financial, capital consumption and scenario analysis models, analyse results to contribute to insights that inform Capital allocation decisions, assist in monitoring allocated business area financial performance and adherence to Internal Capital Adequacy Allocation Process (ICAAP) requirements

Are you someone who can:

• Assist in development of financial models, capital consumption models and scenario analysis models to drive segment performance
• Assist in the preparation of financial reporting (Use financial statements to prepare set monthly KPI reports to assist in the optimisation of capital allocation)
• Report on Capital consumption to inform Capital allocation decisioning
• Analyse data through time to highlight portfolio sensitivities for submission to FRM Committee
• Contribute to innovation by finding faster and more accurate ways of working.
• Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things

Qualifications and Experience

• Qualification CA (SA) or equivalent or B.Sc Actuarial/Statistics/Financial Maths Preferred Qualification Professional Registrations
• Experience 3-5 years in a quantitative or similar environment

Knowledge:

• Basic understanding of Stress Testing of Balance Sheet and Income Statement
• Basic knowledge of Capital construct Financial modelling (capital and portfolio modelling) Proficient in SAS, SQL, Microsoft Office, with Excel modelling

End Date: October 9, 2025

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Job Description

• The purpose of the role is to design, establish and monitor credit, capital, liquidity and return frameworks, balance sheet management, optimisation around scarce resources and constraints, and creating and managing off-balance sheet platforms for segment

Are you someone who can

• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Develop financial models, capital consumption models and stress test models to improve product performance
• Be accountable for, and manage, the Financial Resources framework and model for the segment
• Oversee and monitor performance KPI's to ensure business unit and product house compliance
• Assist in the optimisation of capital allocation
• Manage the balance sheet and income drivers for the segment
• Provide subject matter expertise and advice
• Manage off-balance sheet platforms6

Qualifications and Experience

• 6 Years of experience in a quantitative or similar environment
• CA (SA) or equivalent or B.Sc Actuarial/Statistics/Financial Maths

Knowledge of the following:

• Stress Testing of Balance Sheet and Income Statement Basic knowledge of Capital construct Financial modelling (capital and portfolio modelling)
• Proficient in SAS, SQL, Microsoft Office, with Excel modelling

End Date: October 9, 2025

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

End Date: October 9, 2025

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives.
• Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
• To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives and ensure delivery of the portfolio’s key objectives.
• Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions. 

Are you someone who can:

• Provide first line support on escalations that are outside of turnaround time. 
• Manage all segment leadership requests. 
• Report on all Challenges within regions and manage expectations. 
• Manage the full process related engagement from submission of quote to completion. 
• Proactively support lead usage, assisting with seeking opportunities through adviser tools. 
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going. 
• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets. 
• Analyse and develop implementation plan against the forecasted financial budget. 
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in. 
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients. 
• Develop and implement practices which build service delivery excellence and implements efficiency models. 
• Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service. 
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders. 
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure. 
• Participate in relevant management forums where required and cascades relevant information through team. 
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication 

You will be an ideal candidate if you:

• BCom Degree or Related Qualification
• Investment and Long-Term Insurance experience
• 3-5 Years in a Broker Consultant Role
• CFP would be preferable
• Experience working on a platform eg: LISP- Linked Investment Service Provider

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

• Adaptable and curious
• Attention to detail
• Thrive in a collaborative environment
• Deadline driven
• Able to handle a pressurized environment

End Date: October 10, 2025 

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

Are you someone who can:

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

You will be an ideal candidate if you:

• Must have completed NQF5 (Financial/Accounting/ Marketing)
• RE5 will be an advantage   
• Have obtained 2 years+ Sales in Commercial Banking Experience
• Can enhance/grow business profitability & performance
• 2 years banking experience
• Must have own car and valid driver's licence
• Person must not be an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

End Date: October 8, 2025

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• To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement

Are you someone that can do:

Automation Scripting:

• Quickly adapt to prescribed standards and usage of our internal Framework.
• Familiarize yourself with all defined interaction points in the framework, namely (Legacy Application, REST, API, Selenium, SOAP, IMS, OCEP).
• Design robust, scalable, and maintainable automation scripts covering various aspects of the System Under Test.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy scripts

Stakeholder Communication:

• Collaborate effectively with stakeholders (QA, Infrastructure, Architecture, Developers, Business).
• Understand the SUT from a business perspective.
• Maintain open communication with product owners and business analysts to gather relevant information on requirements.

Issue Resolution:

• Collaborate with business, stakeholders, and developers to ensure quicker turnaround time for fixes.
• Participate in root cause analysis and troubleshooting.
• Provide detailed information to facilitate timely issue resolution.

Leadership Responsibilities:

• Demonstrate leadership qualities.
• Solve problems effectively.
• Communicate efficiently.
• Work closely with the assigned Technical Team Lead.

Desired Experience:

The ideal candidate should have experience in the following areas:

• JAVA - adv.. OCA
• Springboot
• Database Management: SQL basics
• Front-end Application Navigation
• API Testing (using tools like Postman and SOAPUI)
• API Documentation (including Swagger docs)
• Monitoring Tools (SPlunk, Grafana)
• CI/CD Pipelines (Jenkins/Bamboo)
• Micro Focus ALM Octane usage
• Git and Bitbucket knowledge
• IntelliJ (IDE) Usage
• Understanding of Script Datasheets
• Data Driven Framework
• Knowledge of OCEP Services
• Data Preparation and understanding
• Agile Methodology

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: October 11, 2025

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Job Description

Hello Future Records Manager

• The Personal Segment Suites & Advisory (PSAS) business unit serves customers earning between 0 – 750 income, across four key sub-segments: Entry Wallet, Entry Banking, Middle Market, and Emerging Affluent.
• As part of our transformation journey, we are evolving how we support and service customers through platform migration, suite innovation, and operational excellence.
• We are seeking a highly motivated Records Manager to join the Operations Management Capability team, playing a critical role in shaping and implementing a modern, compliant, and efficient records management strategy.
• This role will support the business unit’s strategic goals by ensuring that data and records are managed securely, responsibly, and in alignment with regulatory and operational requirements.
• The ideal candidate is passionate about customer protection, data governance, and continuous improvement, and will contribute to the broader transformation agenda by enabling simplified, digital-first processes and supporting the delivery of exceptional customer experiences.
• This role reports directly to the Chief Operating Officer of PSAS, offering strategic exposure and the opportunity to influence how records management supports business performance, compliance, and innovation.

Role Responsibility:  

• Manages the evolution and transition of the data quality strategy and architecture in response to changing business requirements. 

Are you someone who can:  

• Prevent wastage and continuously identify process improvements to contain and reduce costs. 
• Define and implement a Records Management operating model and governance framework. 
• Lead strategic projects and initiatives to adopt electronic recordkeeping practices. 
• Align Records Management practices with business unit strategy and requirements. 
• Define and implement a Records Management solution incorporating retention policies, schedules, and business rules. 
• Assess current records management practices and establish best practices. 
• Foster collaborative relationships within FNB/Direct Axis and across the FirstRand Group. 
• Manage people by executing leadership responsibilities and creating an environment that promotes growth and performance excellence. 
• Actively coach team members by providing subject matter expertise, guidance on solutions and processes, and support for personal development. 
• Participate in development activities for self and team. 
• Compile reports to track progress and support informed business decision-making. 
• Build strong working relationships across teams and functions to enhance delivery, collaboration, and innovation.

You will be an ideal candidate if you: 

• Have a Bachelor of Commerce equivalent to NQF Level 7 in Management or Business Administration.  
• Have 4 to 5 years’ experience in Data Governance/Information Management  
• Demonstrates a strong understanding of the group’s Data and Information Management (DIM) principles and excels in conducting thorough process reviews to ensure best practices. 

End Date: October 9, 2025

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Job Description

Hello Future Operations Manager

• The Personal Segment Suites & Advisory (PSAS) business unit serves customers earning between 0 – 750 income, across four key sub-segments: Entry Wallet, Entry Banking, Middle Market, and Emerging Affluent. As part of our transformation journey, we are reimagining how we support and service customers through platform migration, suite evolution, and operational excellence.
• We are seeking a strategic and performance-driven Operations Manager to join the Operations Management Capability team, with a mandate to drive cost efficiency, service excellence, and operational transformation across the business unit. This role is central to enabling PSAS to deliver on its aspiration of empowering customers to achieve financial wellness, while ensuring that systems, processes, and governance frameworks are aligned to support scalable and sustainable growth.
• The ideal candidate will bring strong leadership, analytical thinking, and stakeholder engagement capabilities, with a passion for customer experience, innovation, and continuous improvement. You will play a key role in translating strategy into execution, enhancing service delivery, and fostering a culture of collaboration and accountability.
• This role reports directly to the Chief Operating Officer of PSAS, offering strategic exposure and the opportunity to influence how operations enable the next evolution of customer service and support.

Role Responsibility:  

• To effectively manage and oversee all operational aspects in the achievement of the business objectives 

Are you someone who can:  

• Establish, align, and manage target and budget goals across functional areas, ensuring effective cost control to increase cost efficiency. 
• Drive significant growth and profitability through strategic cost management initiatives. 
• Foster a service-oriented culture that builds rewarding relationships, encourages innovation, and enables exceptional client service. 
• Enable Business Unit service delivery by implementing systems, processes, and metrics to measure service levels and client satisfaction. 
• Cultivate and manage objective working relationships with stakeholders including end-users, SMEs, project managers, and senior staff. 
• Translate strategies into actionable goals and execute initiatives aligned with strategic objectives, supported by performance measures and control systems. 
• Ensure governance and compliance with legislative and audit requirements by developing, monitoring, and maintaining relevant frameworks. 
• Identify, report, and mitigate operational risks at product, process, and channel levels within the business unit. 
• Drive operational efficiencies and enhance customer experience by continuously improving processes and procedures. 
• Manage SLA agreements in alignment with business objectives to ensure consistent service delivery. 
• Improve business decision-making through accurate and reliable business intelligence, including trend and data analysis. 
• Plan and execute campaigns effectively and on schedule, maintaining operational accountability throughout execution. 
• Support effective teamwork within the function and promote cross-team collaboration. 
• Plan and manage team performance, development, and culture, focusing on innovation, efficiency, and competency growth. 
• Invest in personal and leadership development to enhance managerial capabilities and prepare for future leadership opportunities. 

You will be an ideal candidate if you: 

• Have a Bachelor of Commerce equivalent to NQF Level 7: Operations Management, Financial Management, Business Management or related field  
• Honours in related field will be advantageous  
• Have 4 to 5 years’ experience in operations, preferable in a financial service or banking environment 

End Date: October 9, 2025

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• This role is designed to support the identification and development of growth opportunities within existing portfolios, enabling new revenue streams and enhancing customer value. The successful candidate will play a key role in supporting business performance through research, stakeholder engagement, and the delivery of innovative, customer-focused solutions.
• The ideal candidate is a self-starter with strong business acumen, a passion for data-driven insights, and the ability to collaborate across teams and functions to drive measurable impact.
• This role reports directly to the Chief Operating Officer of the respective business units, offering strategic exposure and the opportunity to contribute meaningfully to both transformation and growth agendas.

Role Purpose

• To research and develop growth opportunities within existing portfolios to unlock new revenue opportunities.
• Increased growth and volumes through successfully obtaining business opportunities.
• Manage costs and expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, and senior staff members.
• Identify new lead opportunities within industries not previously pursued and share with the industry.
• Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions.
• Comply with governance in terms of legislative and audit requirements.
• Manage Online Research as a project within various industry portfolios with suitable reporting, access to information, and monitoring of results, and proactively change processes if required results are not being achieved.
• Update systems with client information (e.g. Siebel Pipeline, revenue reporting) by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist.
• Identify and define specific tools or processes, including standard MIS extracts and industry trends, to enable tangible results to be provided to Banking Specialists.
• Manage own development to increase own competencies.

Education Requirements

• Bachelor of Technology Commerce equivalent to NQF Level 7

Skills and Experience Requirements

• A minimum or 1 - 3 Years in Operations

End Date: October 9, 2025

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Are you someone who can:

• Provide sound services and recommendations based on customer and client needs, current information, and trends.
• Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Achieve expected financial targets and uphold associated service levels.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Act responsibly with work related resources to contribute to cost containment.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Contribute to innovation by finding faster and more accurate ways of working.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).

You will be an ideal candidate if you:

• Relevant NQF7 Level Degree in Finance, Economics or Accounting.
• Completed RE5 qualification
• Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.

End Date: October 12, 2025

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

End Date: October 3, 2025

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Job Description

• To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work 
• Drive sales across product and campaign initiatives to exceed set targets 
• Deliver customer experience excellence aligned to Organisational values and service standards 
• Build professional long-term relationships with customers based on trust that builds the brand 
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service 
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application 
• Provide customers with relevant information to keep them informed of products and service options  
• Ensure full understanding of customer needs to deliver a quality service 
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards 
• Communicate how customer service solution will be implemented and secure buy-in  
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options 
• Ensure resolution of customer queries and complaints timeously and ownership of issues 
• Analyse customer feedback to help improve customer service Propose ideas to improve customer service 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in  
• Engage in cross-functional relationships to obtain and to provide work support 
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability 
• Ensure implementation of relevant policies, governance and practice standards across the business  
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes 
• Develop an understanding of risks and risk management approaches 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks 
• Educate others and make suggestions for improvements 
• Network and participate in specialist risk forums where required  
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data 
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets 
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities 
• Understand competencies and skills required for own and employee's development and performance 
• Identify development needs and select effective solutions to address own and employee development needs 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required 
• Provide on the job coaching and guidance 
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement 
• Manage team delivery against goals in the area of responsibility 
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures 
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities 
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback 
• Ensure skills are transferred to specific functions 
• Ensure conflict resolution and respond to complaints or concerns  
• Set relevant stretch goals for team and motivate achievement

End Date: October 9, 2025

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Job Description

• Implements a program of technology projects to ensure that program goals are accomplished

Are you someone who can:

• Write, test and debug Java applications, ensuring high performance and scalability
• Conduct peer reviews, refactor code and follow best practices to improve efficiency and maintainability
• Identify and fix software defects, performance issues and security vulnerabilities
• Keep up to date with new Java frameworks, libraries and development trends to enhance application development
• Design, implement and optimize database queries and interactions using MySQL databases

You will be an ideal candidate if you:

Have experience with the following tech stack:

• Java 11/17
• Springboot
• MySQL
• Hibernate
• Flyway \ Liquibase
• Docker
• Kubernetes
• CI/CD
• Maven
• SonarQube
• GIT

Have experience with the following tech tools:

• Atlassian stack
• Intellij
• Linux
• MS Teams
• Have 4+ years of experience as a Java developer
• Have a qualification in Information Technology, Informatics or equivalent

End Date: October 9, 2025

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Job Description

Hello Future App Dev Manager

• Welcome to Direct Axis, the home of the #changeables. We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our C#/.NET team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
• To lead a team of Developers on technical projects, ensuring quality and timely delivery through code interventions, technical leadership, and policy enforcement. This role is specifically focused on a C#/.NET stack within a SQL Server environment.

Are You Someone Who Can

• Lead a team of Developers proficient in C#/.NET and related technologies.
• Drive development of secure, scalable applications across web, API, and backend layers.
• Ensure adherence to coding standards and best practices.
• Plan, coordinate, and execute development activities across multiple concurrent projects.
• Ensure delivery timelines are met without compromising quality.
• Collaborate with Solution Architects and Business Analysts to design future-proof, compliant solutions.
• Represent the Developer team in architecture review boards and contribute to platform and integration strategies.
• Engage with stakeholders to ensure alignment and support for projects.
• Facilitate effective collaboration between Developers, Product Owners, and other teams.
• Champion agile practices and work closely with DevOps teams to integrate CI/CD pipelines, automated testing, and deployment workflows.
• Manage incidents and changes to minimize disruption and ensure smooth operations.
• Stay current with emerging technologies and ensure the team leverages modern tools and practices.
• Promote continuous improvement and innovation.
• Ensure customer service solutions align with business operational plans, organisational values, and service standards.
• Support the Developer Manager by coordinating team efforts and ensuring alignment with broader goals.
• Assign tasks, conduct code reviews, and ensure delivery of high-quality software

You Will Be an Ideal Candidate If You Have

• Bachelor’s degree in BCom, B.Eng., BSc Eng, BSc Information Systems, or IT-related field.
• 5–8 years’ proven experience as a Lead Developer or similar role.
• 5–8 years’ hands-on experience in C#/.NET development.
• Strong experience with SQL Server and database design.
• Solid stakeholder management and cross-team collaboration.
• Deep understanding of software architecture, design patterns, and best practices.
• Experience with CI/CD tools such as Jenkins, Azure Pipelines, and Octopus Deploy is advantageous.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.

End Date: October 11, 2025

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Job Description

• Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
• The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimised business processes
• Analyse business from all aspects to develop in in-depth understanding of the business
• Work with end users and project owners to identify business, functional and technical requirements
• Do gap analysis between current and required specifications
• Oversee the planning and execution of systems testing
• Analyse exiting business processes and facilitate with stakeholders to make improvements
• Identify and define business processes and system development or configuration requirements to realise the process end goal
• Work with project team members to define metrics/performance goals/ acceptance criteria for the solution or system
• Assist in translating requirements into test conditions and expected results for unit development, system integration and UAT
• Participate in quality reviews or set reviews of designs, prototypes, and other work products

Experience and Qualification Required

• 3-5 Years Experience in a Similar BA role
• Previous experience in payment systems is advantageous
• Diploma in Business Analysis/Business Analysis certifications will be considered an advantage.

End Date: October 8, 2025

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Are You Someone Who Can

• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Ensure system, process and efficiency improvements (including innovations)
• Analyse system technical requirement
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes
• Compile reports that track progress and guide business to make informed decisions
• Manages risks in own area of responsibility
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

You Will Be an Ideal Candidate If You

• Have a certificate or Diploma in computer science, information systems, or related fields
• Have 5 to 8 years+ of experience in a similar environment

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We Can Be a Match If You Are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to go extra mile.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

You will be an ideal candidate if you:

• Proven administration experience with a strong portfolio.
• Excellent verbal and written communication.
• Having programming experience (advantageous)
• Are accredited with TOGAF certification (advantageous)
• Experience in the following technologies Java, SOAP and REST API

End Date: October 9, 2025

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• To develop, link, test, project manage reports within WDesk; and to prepare, analyse, interpret and submit relevant and compliant Regulatory and management reports.

Are you someone who can:

• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required Monitor own progress against development plan and measure impact of results
• Manage requests logged on from the service now platform
• Support function to the administration of WDesk
• Tagging annual financial statements in iXBRL format
• Maintain best practices per Workiva guidelines   

You will be an ideal candidate if you:

• Qualification: Relevant Degree
• Experience: 3 to 5 years relevant experience in a similar environment​

End Date: October 10, 2025

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Job Description

• To provide customers with excellent and prompt service through understanding their needs and to process complaints within agreed timelines
• Perform root cause analysis and recommend solutions to remedy process breakdowns

Are you someone who can:

• Attend to Complaints Management and Client Experience function within the Commercial Segment, ensuring the effective resolution of client complaints and the continuous improvement of client experience
• Execute and embed Client Experience standards and frameworks, driving a client-centric culture, and ensuring regulatory compliance
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations 

You will be an ideal candidate if you:

• Have a completed Grade 12/Matric with an industry-related Diploma or equivalent qualification (preferably in Legal & Compliance)
• Have a minimum of 4 to 5 years’ experience in financial services, with a strong focus on client service and complaints management
• Have leadership experience, including managing teams and influencing cross-functional stakeholders
• Have proven ability to execute client experience frameworks and manage service recovery
• Have background in operational excellence, including process improvement and risk identification

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Able to articulate information
• Able to embrace change
• Able to establish rapport with different stakeholders
• Skilled in adopting practical approaches to query resolution

End Date: October 9, 2025

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Job Description

• To ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals

Are you someone who can:

• Ensure client frontline engagement to drive sales of Trade and Working Capital solutions by acquiring, executing, retaining and expanding business to achieve sales targets through the execution of a defined origination and sales plan, originating and structuring deals
• Develop, encourage and nurture collaborative relationships across the FirstRand Group
• Prevent wastage, and on an ongoing basis identify process improvements to contain and reduce costs
• Deliver internal and external customer service excellence through adherence to quality service standards
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Analyse and interpret Financial Statements to determine deal structures
• Compile and present specialist credit reports and term sheets
• Consider risks related to the deals and obtain credit approval from relevant forums
• Initiate meetings with key stakeholders to track progress, manage expectations to ensure stakeholders' requirements are delivered
• Provide input into legal documentation and ensure that all processes are completed leading up to the closure of the deal

You will be an ideal candidate if you:

• Minimum Qualification - B Com degree (business related)
• Must have 5 years’ credit experience with a thorough knowledge of Trade instruments, and must be able to use these trade instruments to structure a trade deal for the client/bank
• Must have good presentation skills as the successful candidate is expected to present suitable structures to a client and bank (including credit)
• Must be skilled at negotiating and closing structured trade deals, often focusing on identifying opportunities, building relationships, and crafting winning strategies to achieve favorable terms for both the client and the bank.

End Date: October 5, 2025

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 10, 2025

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Job Description

• To identify Investment opportunities and grow the Bank's deposit book by either analysing existing client's requirement or by acquiring new clients in addition, offerings customers Investment solutions with the aim of ensuring that the bank is the client's primary banking institution.

Your Role: Investment Specialist – Sales Focus

• As an Investment Specialist, your primary focus will be on driving the Investment book growth, deepening client relationships, and delivering tailored solutions to our commercial clients.

Key Responsibilities

• Portfolio Growth: Drive an increase in average balances across your assigned liability portfolio, as defined in the Financial Performance Report.
• Revenue Generation: Grow and manage net interest income through strategic sales and retention initiatives.
• Client Solutioning: Provide expert advice on cash flow management and liquidity solutions.
• Redemption Management: Minimise early redemptions to protect business profitability.
• Client Experience: Deliver proactive, innovative, and exceptional service that exceeds client expectations.
• Relationship Building: Establish and maintain strategic relationships with internal and external stakeholders to support sales strategy.
• Regulatory Expertise: Stay up to date with legislative changes and industry best practices to provide informed advice.
• Sales Support: Ensure timely renewals and negotiate special rates to retain and grow client portfolios.
• Cross-Selling: Maximise cross-sell opportunities across the business portfolio.
• Product Penetration: Increase uptake of investment products and services among commercial clients.
• Strategy Execution: Translate business strategies into actionable goals and track performance metrics.
• Fund Advisory: Discuss and recommend fund investment options to optimise client returns.
• Client Engagement: Engage with business clients and their representatives to understand investment preferences and risk appetite.
• Business Development: Self-source new business opportunities and grow your client base.
• Complex Conversations: Confidently engage with clients and navigate complex conversations.
• Sales Efficiency: Monitor and influence sales activities to improve team performance.
• Market Intelligence: Track industry trends to inform product development and positioning.
• Data-Driven Decisions: Use business intelligence and data analysis to support strategic decisions.
• Continuous Development: Take ownership of your personal and professional growth.

Qualifications & Experience

• Minimum 5 years banking and investment experience (Frontline)
• NQF Level 8 qualification in a banking-related field
• RE5 certification (essential)
• Class of Business certification (advantageous)
• Exposure to Fund Investments (advantageous)
• Sub-Categories 1.14, 1.17, 1.18 (essential)

What You’ll Gain

• Opportunities to network and collaborate across the business
• A challenging and rewarding work environment
• A platform to innovate and influence change

We’re a Match If You Are…

• A seasoned sales professional with a passion for investments
• Skilled at building and nurturing relationships
• Adaptable, curious, and eager to learn
• Comfortable with complex data analysis
• Thrive in collaborative, high-performance environments

End Date: October 10, 2025 

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Job Description

• To identify Investment opportunities and grow the Bank's deposit book by either analysing existing client's requirement or by acquiring new clients in addition, offerings customers Investment solutions with the aim of ensuring that the bank is the client's primary banking institution.

Your Role: Investment Specialist – Sales Focus

• As an Investment Specialist, your primary focus will be on driving the Investment book growth, deepening client relationships, and delivering tailored solutions to our commercial clients.

Key Responsibilities

• Portfolio Growth: Drive an increase in average balances across your assigned liability portfolio, as defined in the Financial Performance Report.
• Revenue Generation: Grow and manage net interest income through strategic sales and retention initiatives.
• Client Solutioning: Provide expert advice on cash flow management and liquidity solutions.
• Redemption Management: Minimise early redemptions to protect business profitability.
• Client Experience: Deliver proactive, innovative, and exceptional service that exceeds client expectations.
• Relationship Building: Establish and maintain strategic relationships with internal and external stakeholders to support sales strategy.
• Regulatory Expertise: Stay up to date with legislative changes and industry best practices to provide informed advice.
• Sales Support: Ensure timely renewals and negotiate special rates to retain and grow client portfolios.
• Cross-Selling: Maximise cross-sell opportunities across the business portfolio.
• Product Penetration: Increase uptake of investment products and services among commercial clients.
• Strategy Execution: Translate business strategies into actionable goals and track performance metrics.
• Fund Advisory: Discuss and recommend fund investment options to optimise client returns.
• Client Engagement: Engage with business clients and their representatives to understand investment preferences and risk appetite.
• Business Development: Self-source new business opportunities and grow your client base.
• Complex Conversations: Confidently engage with clients and navigate complex conversations.
• Sales Efficiency: Monitor and influence sales activities to improve team performance.
• Market Intelligence: Track industry trends to inform product development and positioning.
• Data-Driven Decisions: Use business intelligence and data analysis to support strategic decisions.
• Continuous Development: Take ownership of your personal and professional growth.

Qualifications & Experience

• Minimum 5 years banking and investment experience (Frontline)
• NQF Level 8 qualification in a banking-related field
• RE5 certification (essential)
• Class of Business certification (advantageous)
• Exposure to Fund Investments (advantageous)
• Sub-Categories 1.14, 1.17, 1.18 (essential)

What You’ll Gain

• Opportunities to network and collaborate across the business
• A challenging and rewarding work environment
• A platform to innovate and influence change

We’re a Match If You Are…

• A seasoned sales professional with a passion for investments
• Skilled at building and nurturing relationships
• Adaptable, curious, and eager to learn
• Comfortable with complex data analysis
• Thrive in collaborative, high-performance environments

End Date: October 10, 2025 

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Job Description

• To contribute and implement the strategy, initiatives, and practices for eBucks Partners and ensure commercial growth from customer engagement and rewards penetration.
• With a team elevate current value propositions across current retail & online eBucks partners with effective partner and customer interaction and engagement.
• Proactively set up, grow, and manage relationships within a partner portfolio of varying size and complexity as well as championing new initiatives in support of eBucks' growth strategy

Are you someone who can:

• Contribute and implement the strategy for eBucks partners and its eco-system in support of the business unit and group’s objectives.
• Ensure team's objectives are aligned to supporting commercial growth across the eco-system - for us and partners.
• Manage a team.
• Strategically and operationally manage the holistic eBucks partner portfolio.
• Day-to-day management, development, and maintenance of relationships with allocated eBucks partners.
• Support the identification and acquisition of strategic retail partners for eBucks.
• Ability to collate and understand industry and customer data to identify the key drivers to be used in discussions with a partner.
• Execute and drive operational plans to deliver on business strategy and manage the implementation of these - for example spend shifts.
• Identify and develop enhancement opportunities of the rewards member experience across the partner portfolio.
• Identify opportunities of eBucks partner contributions growth and revenue generation with the objective of 50/50 funding.
• Identify opportunities where co-funded models can be optimised across the partner portfolio.
• Ensure customer experience meets organisational standards and aligns to industry best practice by driving the IT implementation of enhancements on all platforms.
• Contribute, negotiate, and manage agreements with eBucks partners in conjunction with legal.
• Contribute to the preparation of the annual budget by compiling relevant information of the eBucks partner portfolio.
• Comply with governance in terms of legislative and audit requirements

You will be an ideal candidate if you have:

• Minimum Qualification – B COM Honours Degree or any related degree. Masters (MBA) degree will
• 5-7 years related experience.
• Exposure to some form of relationship or multi-stakeholder management
• Ownership of sizeable commercial projects/deliverables
• Strong commerciality and business acumen
• Exposure and understanding of Business Analytics.
• Track record of project management or implementation
• Loyalty or rewards programme experience an added advantage, not a requirement

Personal Attributes:

• Dynamic
• Proactive
• Entrepreneurial
• Intrinsically accountable and responsible
• Ability to make independent decisions
• Possess strong negotiation
• Excellent communication skills (verbal and written)
• Attention to detail
• Resilient

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can: 

• Comply with governance in terms of legislative and audit requirements
• Provide new feature pilot support if products are tested for implementation
• Conduct monthly uploading of data and extraction and store reports.
• Manage own development to increase own competencies
• Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.
• Strategic implementations and moulding solutions with the technical partners.
• Drive resolution of Production Incidents, monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.

End Date: October 9, 2025 

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

End Date: October 5, 2025

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

End Date: October 9, 2025

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Job Description

• To create testing procedures for complete programs within a suite of programs
• To provide input into test plans, writing test cases and conducting testing and to create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system.
• Grasp and apply new information with ease and identify new areas of learning.
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions.
• Build sound relationships based on trust and openness.
• Engineer and leverage processes and technologies to meet business needs.
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals •

We would love to see applicants who can:

• Identify products for assessment in the software review process.
• Define appropriate tests, including test data.
• Manage test data by documenting results to identify flaws.
• Liaise with the software development team.

Qualifications:

• Have a certificate or Diploma in computer science, information systems, or related fields.
• Are accredited with an ISTQB Certification.
• Have experience in or have a strong desire to move into management.
• Have 2+ years of experience in a similar environment.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You’ll benefit from our changeable benefits like:

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.

End Date: October 7, 2025

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Job Description

• To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Role Purpose

• To plan, build, optimize and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.

Are you someone who:

• Is able to drive innovation and efficiency through advanced data analytics, model development, and strategic insights to support business decision-making and improve customer experience.

Key Responsibilities:

• Model development and maintenance
• Build, test, and update statistical and analytical models
• Ensure model relevance through regular audits and updates
• Challenge and validate existing models for accuracy and business alignment
• Data analytics and insights, analyze customer and business data to identify monetization and optimization opportunities
• Translate technical data into actionable business insights
• Create reports and presentations for stakeholders
• Ensure adherence to privacy, governance, and compliance standards to identify and mitigate risk
• Implement policies and escalate privacy incidents appropriately
• Work cross - functionally to support data-driven decision-making
• Mentor junior analysts and contribute to analytical capability development
• Act as a subject matter expert in analytics
• Manage costs and resources efficiently
• Deliver on strategic and operational targets

Qualifications and Experience

• Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science
• Preferred Qualification: Honours Degree
• Experience: A minimum of 3 years' relevant experience
• Prior experience within Pricing analytics will be advantageous
• Intermediate to Advanced level of proficiency in SAS is required.
• Strong understanding of statistical, quantitative, or econometric techniques.
• Ability to translate business needs into analytical models.
• Experience with data sourcing, preparation, and model implementation.
• Effective communication and stakeholder engagement skills.

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
• A team player – you believe in the power of teams, building and leveraging your networks.
• Emotionally intelligent – you are able to connect with people to build trust.

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Opportunities to innovate.
• Flexible working environment
• Focus on health and wellbeing.
• Coaches and mentors to help with your professional development.
• A very generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans

End Date: October 11, 2025