Records Manager_I at FNB South Africa

Job Description

Hello Future Records Manager

• The Personal Segment Suites & Advisory (PSAS) business unit serves customers earning between 0 – 750 income, across four key sub-segments: Entry Wallet, Entry Banking, Middle Market, and Emerging Affluent.
• As part of our transformation journey, we are evolving how we support and service customers through platform migration, suite innovation, and operational excellence.
• We are seeking a highly motivated Records Manager to join the Operations Management Capability team, playing a critical role in shaping and implementing a modern, compliant, and efficient records management strategy.
• This role will support the business unit’s strategic goals by ensuring that data and records are managed securely, responsibly, and in alignment with regulatory and operational requirements.
• The ideal candidate is passionate about customer protection, data governance, and continuous improvement, and will contribute to the broader transformation agenda by enabling simplified, digital-first processes and supporting the delivery of exceptional customer experiences.
• This role reports directly to the Chief Operating Officer of PSAS, offering strategic exposure and the opportunity to influence how records management supports business performance, compliance, and innovation.

Role Responsibility:  

• Manages the evolution and transition of the data quality strategy and architecture in response to changing business requirements. 

Are you someone who can:  

• Prevent wastage and continuously identify process improvements to contain and reduce costs. 
• Define and implement a Records Management operating model and governance framework. 
• Lead strategic projects and initiatives to adopt electronic recordkeeping practices. 
• Align Records Management practices with business unit strategy and requirements. 
• Define and implement a Records Management solution incorporating retention policies, schedules, and business rules. 
• Assess current records management practices and establish best practices. 
• Foster collaborative relationships within FNB/Direct Axis and across the FirstRand Group. 
• Manage people by executing leadership responsibilities and creating an environment that promotes growth and performance excellence. 
• Actively coach team members by providing subject matter expertise, guidance on solutions and processes, and support for personal development. 
• Participate in development activities for self and team. 
• Compile reports to track progress and support informed business decision-making. 
• Build strong working relationships across teams and functions to enhance delivery, collaboration, and innovation.

You will be an ideal candidate if you: 

• Have a Bachelor of Commerce equivalent to NQF Level 7 in Management or Business Administration.  
• Have 4 to 5 years’ experience in Data Governance/Information Management  
• Demonstrates a strong understanding of the group’s Data and Information Management (DIM) principles and excels in conducting thorough process reviews to ensure best practices. 

End Date: October 9, 2025