Partner Growth Manager at FNB South Africa

Job Description

• To contribute and implement the strategy, initiatives, and practices for eBucks Partners and ensure commercial growth from customer engagement and rewards penetration.
• With a team elevate current value propositions across current retail & online eBucks partners with effective partner and customer interaction and engagement.
• Proactively set up, grow, and manage relationships within a partner portfolio of varying size and complexity as well as championing new initiatives in support of eBucks' growth strategy

Are you someone who can:

• Contribute and implement the strategy for eBucks partners and its eco-system in support of the business unit and group’s objectives.
• Ensure team's objectives are aligned to supporting commercial growth across the eco-system - for us and partners.
• Manage a team.
• Strategically and operationally manage the holistic eBucks partner portfolio.
• Day-to-day management, development, and maintenance of relationships with allocated eBucks partners.
• Support the identification and acquisition of strategic retail partners for eBucks.
• Ability to collate and understand industry and customer data to identify the key drivers to be used in discussions with a partner.
• Execute and drive operational plans to deliver on business strategy and manage the implementation of these - for example spend shifts.
• Identify and develop enhancement opportunities of the rewards member experience across the partner portfolio.
• Identify opportunities of eBucks partner contributions growth and revenue generation with the objective of 50/50 funding.
• Identify opportunities where co-funded models can be optimised across the partner portfolio.
• Ensure customer experience meets organisational standards and aligns to industry best practice by driving the IT implementation of enhancements on all platforms.
• Contribute, negotiate, and manage agreements with eBucks partners in conjunction with legal.
• Contribute to the preparation of the annual budget by compiling relevant information of the eBucks partner portfolio.
• Comply with governance in terms of legislative and audit requirements

You will be an ideal candidate if you have:

• Minimum Qualification – B COM Honours Degree or any related degree. Masters (MBA) degree will
• 5-7 years related experience.
• Exposure to some form of relationship or multi-stakeholder management
• Ownership of sizeable commercial projects/deliverables
• Strong commerciality and business acumen
• Exposure and understanding of Business Analytics.
• Track record of project management or implementation
• Loyalty or rewards programme experience an added advantage, not a requirement

Personal Attributes:

• Dynamic
• Proactive
• Entrepreneurial
• Intrinsically accountable and responsible
• Ability to make independent decisions
• Possess strong negotiation
• Excellent communication skills (verbal and written)
• Attention to detail
• Resilient

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can: 

• Comply with governance in terms of legislative and audit requirements
• Provide new feature pilot support if products are tested for implementation
• Conduct monthly uploading of data and extraction and store reports.
• Manage own development to increase own competencies
• Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.
• Strategic implementations and moulding solutions with the technical partners.
• Drive resolution of Production Incidents, monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.

End Date: October 9, 2025