Sales Team Leader at FNB South Africa

• To manage the team to deliver support sales growth in the organisation whilst adhering to Sales processes and procedures to ensure compliance and reduce risk

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage the growth of active customer Account Base to increase client base through leads, and customer-initiated work.
• Provide sales support efficiencies and services in order to ensure retention of clients
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Monitor and manage the resolution of complaints and ensure the resolution of escalated complaints that lead to improved service delivery.
• Develop and maintain working relationships with a variety of stakeholders that enable the achievement of service delivery.
• Ensure own and team compliance to set governance and compliance procedures and processes and continuously identify and escalate risks.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Provide accurate and reliable sales statistics obtained from the Sales members and compile Sales reports and dashboards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.
• Ensure appropriate skilling and adequate capacity of frontline team members for the adherence to service standards.

You will be an ideal candidate if you:

• Have minimum qualification of Grade 12
• Recognized NQF level 5 Qualification
• RE5
• Must have at least 3 years’ experience in a Sales environment.
• COB in Long Term Insurance & Short Term: Personal Lines (required within 12 months from appointment)

Experience in our product sub cats, and not working under supervision:

• Funeral
• Gap
• LC / Dynamic Life / Disability Riders / Critical Illness Riders / Retrenchment Riders / EP
• Credit Card DPP /Overdraft DPP /Revolving Facility DPP / HCP / AD / LLP(LS)
• PLOC

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment.

End Date: October 10, 2025