CAF Manager BA & SSC at Absa Group Limited (Absa)

Job Summary

• To pro-actively manage the CAF Regional Business Unit operations, compliance and credit risk function while ensuring Absa Relationship Banking policies, procedures and all the applicable regulatory requirement are adhered to. Furthermore, to manage a team of Business Analysts & Sales Support Consultants within the agreed financial budgets and in support of the strategic business plan.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Key accountabilities

Accountability: People Management/Team Leadership 

• Oversee the day-to-day activities of the Business Analysts & Consultant Sales Support team to ensure effective delivery of the customer value proposition within the target markets
• Develop a high performing team by embedding the formal performance development process and informal performance coaching. Encourage frequent knowledge sharing between team members
• Determine and analyses development needs for the Business Analysts & Consultant Sales Support team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the Business Analysts & Consultant Sales Support team for key individuals and key functions within the team.
• Interview and recruit new members of the Business Analysts & Consultant Sales Support team, including determining appropriate compensation levels with input from Human Resources.
• Create an effective workforce and recruitment demand plan for the Business Analysts & Consultant Sales Support team to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the Business Unit’s organisation structure and the Business Analysts & Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Approve leave requests for team members and create leave plan to ensure adequate coverage for key functions during the year.
• When required, initiate disciplinary processes for Business Analysts & Consultant Sales Support team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Accelerator Programme (PAP) and ensure that continued poor performance is appropriately dealt with.

Accountability: Risk Management 

• Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the Business Unit is tested as required and corrective actions executed.
• Working with Regional Managers to develop and implement Detailed Risk and Control Assessments (DRACA's) for the function and to update at the required intervals (normally quarterly). Also complete attestations to testify to the adequacy of controls on request.
• Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
• Ensure that the Business Analysts & Consultant Sales Support teams understand their responsibilities for physical and systems access control and information security requirements.
• Ensure that the Business Unit has a Health and Safety Rep, Fire Warden and Evacuation rep.

Accountability: Delivery of Business Results/Financial Result 

• Manage the levels of performance and service standards that need to be achieved with senior management and subordinates by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team of Consultants Sales Support.
• Manage the Regional operating expenses by monitoring the operating budget, expenditure and cost efficiency to ensure that the financial objectives are met for the unit, such as staff costs, rentals, asset registers & entertainment ect.
• Provide support to the sales team to achieve the revenue and growth targets such as cross sell, non-interest income, liability growth, growth in the number of customer groups through research and portfolio analysis, and by following up on client leads through the Consultant Sales Support team.
• Facilitate the improvement of the Internal and External customer experience by ensuring the Business Analysts & Consultant Sales Support team provides a world class service to all its customers
• Promote and continually support the quest for business excellence within the Region for teams by demonstrating a commitment to continuous improvement, innovation and implementing best practices by being aware of changing industry standards and their impact upon the business.
• Develop and maintain relationships with immediate peers and key stakeholders (including the Relationship Teams, Credit Sanctioners, Customer Service Centre, Risk Departments, and Segment) to ensure Region is able to deliver exceptional performance and to continually market the customer value proposition (CVP).

Accountability: Business Management 

• Manage and co-ordinate the collation and provision of Management Information as required (which should be automated as far as possible);
• Manage any premises issues, including the availability of technology and systems, within the Business Unit.
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
• Allocate resources between different functions or portfolios e.g. reallocating headcount or budgets, but within overall approved resources for the year.
• Contribute to the development of Business Unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis).
• Role/Person specification

Education and experience required

• NQF Level 5: 3-year National Diploma or Higher certificate
• 2 years’ experience in CAF or VAF.
• Knowledge and skills: (Maximum of 6) 

Computer skills

• Basic legal knowledge (POPIA & securities)
• Banking products and solutions
• Analyzing and understanding complex financial information
• Customer Service Management

Competencies: (Maximum of 8 competencies)

• Working with people
• Presenting and communicating information
• Writing and reporting
• Coping with pressure and setbacks
• Achieving personal work goals and objectives
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Relating and networking
• Decision on clients’ contracts to be fulfilled
• Human capital decisions that include but are not limited to recruitment, hiring, training, development of staff, etc.
• Complex Risk and Compliance decisions escalated from the CAF BDO or SSC
• Financial analysis recommendation of deal or no deal