Jobs at Absa Group Limited (Absa)

Job Summary

• Designs digital solutions to the business to ensure that the organization can make quick, informed decisions and design across the full range from all streams through to automation.

Job Description

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
   

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Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed
• Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks
• Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
• Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud
• Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The role that focuses on optimisation opportunities within the Card Issuing business such as process optimisation, digital optimisation, and cost optimisation. This specialist role allows a colleague to work independently, with a measure of autonomy, work in a multi- disciplinary team both in business and digital teams. This role will advise business on digital innovation and latest trends in digital platforms to improve efficiencies. This role provides an opportunity to influence both business and the digital teams on new digital change programmes and implementation thereof to adress business needs.

Job Description

The highlevel duties of the role:

• Act as a conduit between the card business and the digital teams to deliver the best possible product that meet customer, colleague and business needs
• Proactively investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
• Participate in various initiatives to support customer experience objectives, assessment of processes with a view to identify opportunities for automation as a stakeholder and act as subject matter expert to support continuous process improvement efforts
• Responsible from conceptualization to the implementation of projects and initiatives in conjunction with the digital teams
• Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits
• Responsible for efficient delivery of change programmes in line with Absa’s change management governance guidelines
• Play a role in supporting the business optimisation area as part of the team
• Responsible for successful digital optimisation channel strategy to support the business
• Responsible for stakeholder engagements in the card and digital value chain

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• To deliver secretarial, general office and administrative support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
• Meeting deadlines: Completes tasks timeously
• Verifying Information: Check different types of information for accuracy and inconsistency

Education:

• Further Education and Training Certificate (FETC): Office Administration (Required)

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Customer Experience: To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

Further Education and Training Certificate (FETC)

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Job Summary

• The Business Process Optimization Consultant is responsible for leading, managing and deploying business improvement initiatives. This includes interactively analyzing, researching, designing, recommending and implementing innovative and cost efficient business processes within Absa.
• The Business Process Optimization Consultant will address business problems and needs by defining the overall business requirements with due consideration to process efficiency, cost effectiveness, risk, compliance, local legislation, user experience (UX), and customer experience (CX). To propose solutions that fully address business requirements needed to optimize business and provide end-to-end solutions, in order to improve operational efficiency and effectiveness.

Job Description

Process Optimization and Design

• Identification, Execution, and Implementation of process improvement initiatives aimed at improving efficiencies and effectiveness of business.
• Conduct pro-active detection of process bottlenecks and high-level operational value chain
• Updating processes and procedures, and overseeing deployment and publication of processes and procedures across the organization.
• Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to-be refined processes) into best scenario to-be processes to enhance customer experience and business profitability.
• Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players.
• Promote the generic functionality and end-to-end value chain ownership, breaking barriers to silo thinking and behaviours, within Business Units.
• Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
• Define process performance criteria and requirements in terms of business-centric measures (e.g. time, cost, etc.) and customer-centric measures (e.g. value demand vs. failure demand, capability of response, etc.).
• Proactively participate in business improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
• Act as coach to business (line managers) regarding process re-engineering and improvement methodologies and principles.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
• Drive change through cross-functional teams.
• Build relationships with management, project team and stakeholders, and secure their support to achieve project goals.

Business Analysis

• Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
• Measure and baseline all current main value chains' performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimization improvements of operational cost base and where process methodologies can be applied. Apply basic methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies, income enhancements, or customer experience.
• Liaise with line managers on changes that are imposed on current operational environment. Identify process improvement opportunities in the business regarding Quality, Cost & Delivery.
• Deliver QNI (Quality Net Income) & financial savings, in line with improved customer experience, through projects.
• Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Facilitate and conduct Joint Application Design (JAD) sessions with cross-functional role players to design, develop, and review processes.

Project Management

• Manage and coordinate (assist in) implementation efforts of enhancements and change initiatives.
• Ensure inputs are provided to changes reflected on appropriate Absa supporting and training documentation.
• Ensure all projects and change initiatives affecting an area are well coordinated and change impact is controlled.
• Deliver project objectives to achieve desired quality and impact, within time period planned and within approved budget.
• Responsible for project stakeholder communication and management before and during the implementation.
• Execute performance improvement projects within agreed time frames across Absa.
• Ensure smooth transition to re-designed processes and provide project management capability to setup, manage and control projects throughout their lifecycle.
• Identify and manage work stream interdependencies, risks and issues affecting the successful delivery of the project.
• Set up processes to monitor and manage changed processes and maintain their sustainability

Research and Development

• Research Financial Industry Market Trends with respect to Products, Services, Process and Technology.
• Assist in maintaining the Business Process Management Library with the Process Custodian.

Consulting, Coaching and Mentoring

• Motivate, Lead and Direct project team members.
• Engage, motivate and coach project solution consumers towards achieving goals.
• Consult with Business Units managers to achieve Goals and Targets.
• Share best practices both within Projects and between team members across the business.

Business Alignment & Subject Matter Expert (SME) inputs

• Maintain interaction with Customer Experience, Project Implementation, and Change Management teams to create synergies before / during / after process re-engineering and implementation.
• Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.
• Present initiatives at various change councils, delivery councils and other such forums.
• Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods.
• Identify impact of process changes on staff that executes work within the process.

Controls, Compliance and Administration

• Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies.

Preferred Education

• Minimum: NQF Level 6
• Preferred: NQF Level 7: B Tech / Degree (Operations / Production Management / Industrial Engineering / Information Technology) / Project management / Business Analysis qualification.
• Certificates: Scientific methodologies associated with efficiency improvements, i.e. Lean Six Sigma, Agile method, Systems thinking, Process simulation, Customer journeys, and Lean methodologies.

Preferred Experience

• Post Graduate Engineering Degree from top tier institutions will be advantageous.
• Previous experience within the financial sector.
• Aris, I-Server (Visio process mapping).
• Lean or six-sigma.
• Business Process Re-Engineering.

Education

• Bachelor's Degree: Manufacturing, Engineering and Technology

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Job Summary

• Optimise the profit and economic value of portfolios of Premium  Business key account clients requiring high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Drive Financial Targets:

• Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships.
• Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients 

Manage Risk Assessment:

• Adhere to the bank's policies and procedures and ensure compliance.
• Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. 

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

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Job Summary

• To plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Claims assessment:

• Assess and/or process claims following standard operating procedures

Customer Experience:

• Handle all customer interactions professionally and efficiently

Ad Hoc duties:

• Provide support to customers and team as required to ensure team performance on an ongoing basis

Compliance and Risk Management:

• Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

Income Growth and Financial Targets:

• Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   

Customer Focus:

• Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  

Collaboration:

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Risk Management through cost effective legal recovery of outstanding bad debt exposure by instructing 3rd party professional service providers and engaging with internal customers in the collections, legal and insolvency process.

Job Description

Accountability: Managing the assigned legal portfolio

• Formulate the appropriate recovery strategy to recover as much as possible and to mitigate any additional impairment requirements
• Instruct panel attorney to institute legal action against all liable parties and management of legal process until the matter is resolved
• Initiate, entertain and approve any negotiations or settlements proposals within personal discretion and refer to mandate official if outside personal mandate.
• Provide ongoing instructions to attorney inclusive of evidence required by court such as factual evidence, reconciliations and documentation
• Draw and summation of claim and documentation required in liquidations/sequestrations and deceased estates
• In liquidation/sequestration ensure that the liquidator is protecting the Bank's interest with regards to our assets, whether it is a vehicle, immovable property or any other.
• Assess the risk position by analysing the overall security position to ensure the correct level of impairment is raised.
• Perform financial and non-financial analysis on the client that will support and underpin the recovery strategy to be implemented for a particular group or customer
• Produce relevant management information and statistics as required. This includes reports to the Watchlist Committee if required.
• Manage bad debt exposures by taking daily legal recovery decisions and reviewing information from various systems and taking loss decisions accordingly.
• Report all risk and loss events as a result of fraud or error
• Monitor progress on defended/opposed matters in consultation with Group Legal and submit Form B.
• Engage with Team Leaders and higher levels on a matter to matter basis regarding complex matters.
• Submit Khula claim and attend to all queries until finalised
• Action all new accounts within prescribed time frame
• Follow up on all accounts regularly and manage diary dates
• Ensure that correct risk types and status codes are allocated to accounts
• Accept full and final settlements or refer if outside mandate
• Recommend write-off or canning of account
• Attend any meetings or committees as and when required, e.g Watchlist Committee.
• Negotiate with clients where necessary within own mandates, on the most
• favourable terms possible and the execution of written recommendations to
• mandate holders and or committees in respect of those matters which exceed own mandate.
• Requesting of valuations of properties
• Sign all documentation e.g. affidavits for legal action when required.
• Appear in court and present evidence when required to do so.
• Decide whether to grant leave to defend or proceed with Summary Judgment application
• Accept payment arrangements and monitor adherence to the agreement
• Consider and accept/recommend any offers on security assets like vehicles or immovable property.
• Attend to and finalise all queries/disputes and complaints from clients. If
• complaint has been officially lodged attending to and finalising it within timeframe on CCP system.
• Peruse offers to purchase (e.g. on property) and make detailed recommendation as to whether it should be accepted or not.
• Attend auctions as and when required
• Visit properties and attorneys as and when required

Accountability: Management of 3rd party relationships

• Responsible to provide instructions to 3rd party service providers as first point of entry with clear guidelines including monitoring the progress to protect the Bank's interest
• Maintain effective and professional working relationships with attorneys, EDC's insolvency practitioners and auctioneers
• Identification of poor performance trends and recommendations to management to exit relationship
• Pro-actively manage legal risks associated with the legal recovery portfolio, client interaction, internal customer interaction and other role players in the organisation
• Embed and maintain internal stakeholder relationships with Business Units
• including monthly interactions to discuss and resolve account specific issues and opportunities

Accountability: Financial performance of assigned portfolio

• To optomise recovery cash flows by implementing effective and timely action
• Ensure that security values are updated and correct as to ensure that losses are accurately accounted for in terms of policy and accounting practices
• Investigate and question 3rd party fees and commission invoices including
• Liquidation and Distribution (e.g. for Capital Gains Tax) accounts to ensure correctness and to minimize the level of legal and other expenses.
• Assertive engagements with clients and service providers in order to close transactions, settlements and compromises to the benefit of the Bank focusing on the releasing of impairment requirements and recovering as much as possible.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To manage the end-to-end collections strategy of the Personal Loans portfolio.  Previous experience collections strategy, analytics, portfolio management and stakeholder engagement is required. In this role you will provide complex specialist advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist risk product expertise.

Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations
  • Bachelor's Degree is required
  • Previous Management Experience
  • Previous experience collections strategy, analytics, portfolio management and stakeholder engagement is required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Key Accountabilities 

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

go to method of application »

Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements | Customer Service:
• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk.
• | Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted | Compliance and Risk Management:
• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Requi

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Job Summary

• To pro-actively manage the CAF Regional Business Unit operations, compliance and credit risk function while ensuring Absa Relationship Banking policies, procedures and all the applicable regulatory requirement are adhered to. Furthermore, to manage a team of Business Analysts & Sales Support Consultants within the agreed financial budgets and in support of the strategic business plan.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Key accountabilities

Accountability: People Management/Team Leadership 

• Oversee the day-to-day activities of the Business Analysts & Consultant Sales Support team to ensure effective delivery of the customer value proposition within the target markets
• Develop a high performing team by embedding the formal performance development process and informal performance coaching. Encourage frequent knowledge sharing between team members
• Determine and analyses development needs for the Business Analysts & Consultant Sales Support team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the Business Analysts & Consultant Sales Support team for key individuals and key functions within the team.
• Interview and recruit new members of the Business Analysts & Consultant Sales Support team, including determining appropriate compensation levels with input from Human Resources.
• Create an effective workforce and recruitment demand plan for the Business Analysts & Consultant Sales Support team to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the Business Unit’s organisation structure and the Business Analysts & Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Approve leave requests for team members and create leave plan to ensure adequate coverage for key functions during the year.
• When required, initiate disciplinary processes for Business Analysts & Consultant Sales Support team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Accelerator Programme (PAP) and ensure that continued poor performance is appropriately dealt with.

Accountability: Risk Management 

• Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the Business Unit is tested as required and corrective actions executed.
• Working with Regional Managers to develop and implement Detailed Risk and Control Assessments (DRACA's) for the function and to update at the required intervals (normally quarterly). Also complete attestations to testify to the adequacy of controls on request.
• Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
• Ensure that the Business Analysts & Consultant Sales Support teams understand their responsibilities for physical and systems access control and information security requirements.
• Ensure that the Business Unit has a Health and Safety Rep, Fire Warden and Evacuation rep.

Accountability: Delivery of Business Results/Financial Result 

• Manage the levels of performance and service standards that need to be achieved with senior management and subordinates by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team of Consultants Sales Support.
• Manage the Regional operating expenses by monitoring the operating budget, expenditure and cost efficiency to ensure that the financial objectives are met for the unit, such as staff costs, rentals, asset registers & entertainment ect.
• Provide support to the sales team to achieve the revenue and growth targets such as cross sell, non-interest income, liability growth, growth in the number of customer groups through research and portfolio analysis, and by following up on client leads through the Consultant Sales Support team.
• Facilitate the improvement of the Internal and External customer experience by ensuring the Business Analysts & Consultant Sales Support team provides a world class service to all its customers
• Promote and continually support the quest for business excellence within the Region for teams by demonstrating a commitment to continuous improvement, innovation and implementing best practices by being aware of changing industry standards and their impact upon the business.
• Develop and maintain relationships with immediate peers and key stakeholders (including the Relationship Teams, Credit Sanctioners, Customer Service Centre, Risk Departments, and Segment) to ensure Region is able to deliver exceptional performance and to continually market the customer value proposition (CVP).

Accountability: Business Management 

• Manage and co-ordinate the collation and provision of Management Information as required (which should be automated as far as possible);
• Manage any premises issues, including the availability of technology and systems, within the Business Unit.
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
• Allocate resources between different functions or portfolios e.g. reallocating headcount or budgets, but within overall approved resources for the year.
• Contribute to the development of Business Unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis).
• Role/Person specification

Education and experience required

• NQF Level 5: 3-year National Diploma or Higher certificate
• 2 years’ experience in CAF or VAF.
• Knowledge and skills: (Maximum of 6) 

Computer skills

• Basic legal knowledge (POPIA & securities)
• Banking products and solutions
• Analyzing and understanding complex financial information
• Customer Service Management

Competencies: (Maximum of 8 competencies)

• Working with people
• Presenting and communicating information
• Writing and reporting
• Coping with pressure and setbacks
• Achieving personal work goals and objectives
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Relating and networking
• Decision on clients’ contracts to be fulfilled
• Human capital decisions that include but are not limited to recruitment, hiring, training, development of staff, etc.
• Complex Risk and Compliance decisions escalated from the CAF BDO or SSC
• Financial analysis recommendation of deal or no deal
   

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Job Summary

• To provide specialist advice and support in the development and implementation of business enablement planning, service delivery processes, methods and techniques; enabling the provision of well-researched information to inform organisational decision making.

Job Description

Managing Others:

• Take responsibility for the effective management of others

Business Management:

• To provide specialist advice and support in assisting to manage and deliver on business initiatives

Meeting deadlines: 

• Completes tasks timeously

Dealing with Stakeholders:

• Taking responsibility for managing the expectations of stakeholders
• Working closely with the business and product heads to ensure that the products are effectively commercialized, packaged and executed for consumption across the business value chain.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

Key Accountabilities 

•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
•  Contribute to all phases of the development lifecycle including
•  Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
•  Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
•  Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
•  Apply general design patterns and paradigms to deliver technical solutions
•  Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
•  Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
•  Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
•  Debug existing source code and polish feature sets.
•  Work with integrated teams and other developers to improve and evolve technical products and services
•  Align all application development & development process to Group Architecture & Infrastructure guidelines
•  Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
•  Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
• People
•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
• Risk & Governance
•  Identify technical risks and mitigate these (pre, during & post release)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description
Sales Target :

• Proactively make self-initiated contact with customers in order to deliver against the required sales targets

Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique. Please contact Reward for details.

Job Description
Execute cash & related transactions:

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
• Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash
• Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID
• Buddy to prevent fraud.
• Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation
• Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day.
• Prepare reconciliation reports for audit and management review purposes
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Ensure adherence to the SARB minimum requirements

Customer Service:

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
• Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager
• Provide Regular feedback to customers on the progress of their enquiries
• Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers
• Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents
• Ensure accuracy and efficiency when engaging with the customer.
• Ensure friendly, focussed customer interaction at all times
• Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards
• Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times
• Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening.
• Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day
• Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact.
• Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance.
• Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses.
• Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting.
• Educate customers on the use of the Internet Kiosk.

Identifying sales leads:

• Identify and action sales leads (teller prompts) and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information
• Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales
• Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs
• Capture all other leads on SMD once agreed by client
• Follow up all leads with Sales Consultants on SMD to make sure clients are contacted

Compliance and Risk Management:

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
• Conduct cash counts and visual checks as assigned by the line manager from time to time
• Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures
• Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.
• Refer any concerns to the line manager for follow up and decision making on whether to proceed
• Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc.
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers)
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation
• Follow off-line procedures and comply with all regulatory and compliance requirements
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign
• Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc.
• Adhere to end of day procedures (ABSA 3368)
• Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description
Sales Target :

• Proactively make self-initiated contact with customers in order to deliver against the required sales targets

Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Absa Group Financial Crime Compliance team provides oversight on financial crime risk management and compliance by ensuring that all the business areas within the Group are managing the risks of Money Laundering, Terrorist Financing, Proliferation Financing, Sanctions, Bribery and Corruption that the Bank is exposed to as well as ensuring compliance to the applicable laws and regulations relating to financial crime.

Job Description

• An opportunity exist for an experienced Financial Crime Governance, Risk and Control Specialist to partner with the business in providing independent and objective risk oversight in evaluating, responding and monitoring of the financial crimes risks in line with the Financial Crime Risk Management and Compliance Programme (RMCP) and associated risk frameworks.

Duties includes the following:

• Ensure the awareness of processes, policies, and procedures to adequately challenge the business to ensure that all regulatory reporting requirements are met.
• Conduct assessments of the business unit control environment and provide an independent assessment on the risk profiles.
• Provide challenge that supports business management in understanding and accepting where action needs to be taken in order to manage and mitigate Financial Crime risks.
• Facilitate the risk appetite review process that is set and monitored throughout the year, highlighting key risks for the BU through quantitative and qualitative articulation of current and projected factors influencing the BU risk profile.
• Deliver value-added management information, specifically key risk indicator trends, and analysis of the drivers of risks to assist senior management better manage risks, losses and the associated capital holdings.
• Evaluate how current and emerging Financial Crime and associated risks and threats can drive additional business risks.
• Submit regular and accurate reports to senior management and committees where applicable.
• Lead and ensure completion of strategic deliverables within allocated time and with minimal oversight from the GRC Manager.
• Ensure the ongoing assessment and enhancement of the Financial Crime risk framework to ensure that it is always fit for purpose and adequate measure of our financial crime risk.
• Demonstrate a good understanding and the application of the Operational Risk framework and policies in the Financial Crime environment.
• Be a custodian of best practices that can be adopted across the Group
• Build and maintain meaningful relationships with internal relevant business units and stakeholders with the aim of understanding their business needs.
• Exploring opportunities for improving existing capabilities through intuitive use of new analytic based approaches, international best practices, and trends.

Experience Required

• Minimum of 5 years’ experience in governance, risk and control
• Experience in applications/system risk management preferred
• Understanding of financial crime and key concepts of AML, Sanctions, and ABC risk management

Knowledge And Skills

• Understand and execute on the key concepts and principles of data analysis, and the use data to drive business decision-making
• Understand Financial Crime and its evolving role in the global financial system
• Identify risks and understand controls in complex business environments
• Evaluate information quickly and draw accurate inferences.
• Excellent written and communication skills
• Manage time effectively
• Management of Key Stakeholders across the Group

Competencies

• Continuous upskilling in both technical and other core competencies.
• Keeping up to date with industry trends, regulatory changes and professional standards
• Relating and networking
• Adapting and responding to change
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• ACAMS certification would be an advantage

Education

• Bachelor Honours Degree: Law, Military Science and Security (Required)

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Job Summary

• Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description
Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To develop and execute marketing strategies and campaigns across Absa ARO's 9 markets to drive the Bank's RBB and Brand objectives.

Job Description

• Position Absa ARO internally and externally as the bank of choice across Africa via the development, execution and management of innovative RBB and Brand marketing strategies, campaigns and sponsorships.
• Drive transparent engagement and effortless collaboration between the center RBB team and country MCR and business teams to ensure alignment of message and effort to ensure optimized budget spend.
• Ensure that all marketing campaigns deliver on specific KPI’s while delivering on agreed BHT and One Absa scores.
• Work closely with agency partners to drive digital as a key part of our marketing efforts delivering a full funnel approach to all our campaigns.
• Work within the overall ARO RBB team to upskill MCR teams and ensure transfer of skills while ensuring brand alignment by working closely with them on local campaigns.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

Sales Target :

• Proactively make self-initiated contact with customers in order to deliver against the required sales targets

 Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

go to method of application »

Job Summary

• To pro-actively manage the CAF Regional Business Unit operations, compliance and credit risk function while ensuring Absa Relationship Banking policies, procedures and all the applicable regulatory requirement are adhered to. Furthermore, to manage a team of Business Analysts & Sales Support Consultants within the agreed financial budgets and in support of the strategic business plan.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description
Key accountabilities
Accountability: People Management/Team Leadership

• Oversee the day-to-day activities of the Business Analysts & Consultant Sales Support team to ensure effective delivery of the customer value proposition within the target markets
• Develop a high performing team by embedding the formal performance development process and informal performance coaching. Encourage frequent knowledge sharing between team members
• Determine and analyses development needs for the Business Analysts & Consultant Sales Support team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the Business Analysts & Consultant Sales Support team for key individuals and key functions within the team.
• Interview and recruit new members of the Business Analysts & Consultant Sales Support team, including determining appropriate compensation levels with input from Human Resources.
• Create an effective workforce and recruitment demand plan for the Business Analysts & Consultant Sales Support team to ensure that current and future business requirements can be met. Plans should be revised at least twice a year.
• Review and update the Business Unit’s organisation structure and the Business Analysts & Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Approve leave requests for team members and create leave plan to ensure adequate coverage for key functions during the year.
• When required, initiate disciplinary processes for Business Analysts & Consultant Sales Support team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Accelerator Programme (PAP) and ensure that continued poor performance is appropriately dealt with.

Accountability: Risk Management

• Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the Business Unit is tested as required and corrective actions executed.
• Working with Regional Managers to develop and implement Detailed Risk and Control Assessments (DRACA's) for the function and to update at the required intervals (normally quarterly). Also complete attestations to testify to the adequacy of controls on request.
• Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
• Ensure that the Business Analysts & Consultant Sales Support teams understand their responsibilities for physical and systems access control and information security requirements.
• Ensure that the Business Unit has a Health and Safety Rep, Fire Warden and Evacuation rep.

Accountability: Delivery of Business Results/Financial Result

• Manage the levels of performance and service standards that need to be achieved with senior management and subordinates by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team of Consultants Sales Support.
• Manage the Regional operating expenses by monitoring the operating budget, expenditure and cost efficiency to ensure that the financial objectives are met for the unit, such as staff costs, rentals, asset registers & entertainment ect.
• Provide support to the sales team to achieve the revenue and growth targets such as cross sell, non-interest income, liability growth, growth in the number of customer groups through research and portfolio analysis, and by following up on client leads through the Consultant Sales Support team.
• Facilitate the improvement of the Internal and External customer experience by ensuring the Business Analysts & Consultant Sales Support team provides a world class service to all its customers
• Promote and continually support the quest for business excellence within the Region for teams by demonstrating a commitment to continuous improvement, innovation and implementing best practices by being aware of changing industry standards and their impact upon the business.
• Develop and maintain relationships with immediate peers and key stakeholders (including the Relationship Teams, Credit Sanctioners, Customer Service Centre, Risk Departments, and Segment) to ensure Region is able to deliver exceptional performance and to continually market the customer value proposition (CVP).

Accountability: Business Management

• Manage and co-ordinate the collation and provision of Management Information as required (which should be automated as far as possible);
• Manage any premises issues, including the availability of technology and systems, within the Business Unit.
• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
• Allocate resources between different functions or portfolios e.g. reallocating headcount or budgets, but within overall approved resources for the year.
• Contribute to the development of Business Unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
• Benchmark productivity of the department against industry standards and create measures to improve productivity.
• Agree and manage service offerings and SLAs with internal customers (agree annually and measure on a monthly basis).

Role/Person specification
Education And Experience Required

• NQF Level 5: 3-year National Diploma or Higher certificate
• 2 years’ experience in CAF or VAF.

Knowledge and skills: (Maximum of 6)

• Computer skills
• Basic legal knowledge (POPIA & securities)
• Banking products and solutions
• Analyzing and understanding complex financial information
• Customer Service Management

Competencies: (Maximum of 8 competencies)

• Working with people
• Presenting and communicating information
• Writing and reporting
• Coping with pressure and setbacks
• Achieving personal work goals and objectives
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Relating and networking
• Decision on clients’ contracts to be fulfilled
• Human capital decisions that include but are not limited to recruitment, hiring, training, development of staff, etc.
• Complex Risk and Compliance decisions escalated from the CAF BDO or SSC
• Financial analysis recommendation of deal or no deal

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications. Required: Strong understanding of CICS, COBOL, DB2, MQ, JCL, File Aid, TSO and VSAM.

Job Description
Required:

• Strong understanding of CICS, COBOL, DB2, MQ, JCL, File Aid, TSO and VSAM
• Comfortable with API programming (SOAP and REST)
• Good understanding of data warehousing concepts. Beneficial: Knowledge of Hadoop.

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description
Key Accountabilities

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide specialist advice and support in the development and implementation of business enablement planning, service delivery processes, methods and techniques; enabling the provision of well-researched information to inform organisational decision making.

Job Description
Managing Others:

• Take responsibility for the effective management of others

Business Management:

• To provide specialist advice and support in assisting to manage and deliver on business initiatives

Meeting deadlines:

• Completes tasks timeously

Dealing with Stakeholders:

• Taking responsibility for managing the expectations of stakeholders
• Working closely with the business and product heads to ensure that the products are effectively commercialized, packaged and executed for consumption across the business value chain.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Assisting in the month to month IFRS 17 reporting for the entities within the ABSA insurance cluster and supporting the relationship between the in centre IFRS 17 team and the counterpart team in the each entity.
• To assist in the development of tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. actuarial methodology, governance and delivery objectives. This role enables sound management of business performance and financial risk.

Job Description

• Oversight of the IFRS 17 actuarial process for the insurance entities within the group
• Assisting with the continuous improvements in the automation of the IFRS 17 process and driving the integration of the actuarial output into the sub-ledger.
• Refining and preparing monthly IFRS 17 business packs for the entities
• Perform complex IFRS 17 actuarial production processes under limited supervision to support sound management of business performance and financial risk.

Processes may include:

• Analytics and financial reporting (to ensure accurate financial reporting and support management decision making):
• Managing time lines across the various teams in order to produce the IFRS 17 results within timelines
• Performing the actuarial month end reporting process.
• Review results in prophet and ensure that judgement decisions are sign-off by the entity when required
• Support audit and formal reporting
• Reporting and analysis from prophet information and collaborating with sub-ledger team to produce reports that add value
• Assisting and improving the processes within Prophet Enterprise.
• Assisting in the NPA process where needed
• Providing Budget support where needed
• Preparation and analysis of data as inputs to actuarial calculations such as reserving
• Production of management information
• Running models (to ensure accurate financial reporting and support management decision making) at an advanced level:
• For inputs to processes such as reserving, capital, pricing or business case modelling
• Development of and maintenance of advanced spreadsheet models which may include planning and capital and risk modelling
• Development of and maintenance of actuarial open platform software complex models
• 1st line quality / assurance review and checking (to ensure accuracy of outputs for sound business decision making and ensuring a robust control environment).

Education

• Bachelor's Degree: Actuarial Science