Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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The role that focuses on optimisation opportunities within the Card Issuing business such as process optimisation, digital optimisation, and cost optimisation. This specialist role allows a colleague to work independently, with a measure of autonomy, work in a multi- disciplinary team both in business and digital teams. This role will advise business on digital innovation and latest trends in digital platforms to improve efficiencies. This role provides an opportunity to influence both business and the digital teams on new digital change programmes and implementation thereof to adress business needs.
Job Description
The highlevel duties of the role:
Act as a conduit between the card business and the digital teams to deliver the best possible product that meet customer, colleague and business needs
Proactively investigate, identify and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
Participate in various initiatives to support customer experience objectives, assessment of processes with a view to identify opportunities for automation as a stakeholder and act as subject matter expert to support continuous process improvement efforts
Responsible from conceptualization to the implementation of projects and initiatives in conjunction with the digital teams
Responsible for development of business cases; and post implementation monitoring, tracking and reporting of financial and non-financial benefits
Responsible for efficient delivery of change programmes in line with Absa’s change management governance guidelines
Play a role in supporting the business optimisation area as part of the team
Responsible for successful digital optimisation channel strategy to support the business
Responsible for stakeholder engagements in the card and digital value chain
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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