Call Centre Operator at Electrolux

Your Role

• You will be required to effectively ensure that all communication and volume received is dealt with and responded to in the required timeframe and manner. Call queries also need to be logged on the system for warranty replacements. Supporting and fully resolving customer queries through various channels, primarily over the telephone and other platforms within the business.  

A Typical Day

• Answering of telephone calls.
• Process service calls on system
• Communicate with clients on when service /warranty calls will be attended to
• Phone the customers the following day to follow up on service delivery
• Maintain and improve service quality
• Communicate warranty service calls to service agents and technicians.
• Attend to emails received from the insurance companies and merchants
• Ensure that filing is up to date on a daily basis
• Handling of all other general queries
• Attend to Insurance Claims
• Attend to AEG/Electrolux appliance claims and queries
• Attend to after hour service (Logging of calls and deal with customer queries)
• Work alternative weekends and public holidays according to operational requirements of business

Core Competencies

• Confidentiality
• Attention to detail
• Excellent communication skills
• Business English and fluency in at least one other Language
• Excellent People Skills
• Punctual
• Customer Orientated
• Quality Orientated
• Problem Solving skills and agile thinking
• Relationship Building

Key Stakeholders

• Agents, Technicians, Customers, Insurance, Merchants

Keeping you Healthy and Safe
We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you do not do when you should have) does not affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it is reasonable and we have told you about it, and
• Attend training that helps you to work safely

Minimum Qualification

• Who You Are
• Matric/ Grade 12 qualification
• Computer Literate – MS Office
• Customer focus experience of at least 1 year or working in a call Centre environment.