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  • Posted: Nov 5, 2021
    Deadline: Not specified
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  • Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell ...
    Read more about this company

     

    Call Centre Operator

    Your Role

    • You will be required to effectively ensure that all communication and volume received is dealt with and responded to in the required timeframe and manner. Call queries also need to be logged on the system for warranty replacements. Supporting and fully resolving customer queries through various channels, primarily over the telephone and other platforms within the business.  


    A Typical Day

    • Answering of telephone calls.
    • Process service calls on system
    • Communicate with clients on when service /warranty calls will be attended to
    • Phone the customers the following day to follow up on service delivery
    • Maintain and improve service quality
    • Communicate warranty service calls to service agents and technicians.
    • Attend to emails received from the insurance companies and merchants
    • Ensure that filing is up to date on a daily basis
    • Handling of all other general queries
    • Attend to Insurance Claims
    • Attend to AEG/Electrolux appliance claims and queries
    • Attend to after hour service (Logging of calls and deal with customer queries)
    • Work alternative weekends and public holidays according to operational requirements of business


    Core Competencies

    • Confidentiality
    • Attention to detail
    • Excellent communication skills
    • Business English and fluency in at least one other Language
    • Excellent People Skills
    • Punctual
    • Customer Orientated
    • Quality Orientated
    • Problem Solving skills and agile thinking
    • Relationship Building


    Key Stakeholders

    • Agents, Technicians, Customers, Insurance, Merchants


    Keeping you Healthy and Safe
    We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

    • Make sure you take reasonable care for your own health and safety, and
    • Take reasonable care that what you do (or what you do not do when you should have) does not affect the health and safety of others, and
    • Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
    • Follow policies or procedures, so long as it is reasonable and we have told you about it, and
    • Attend training that helps you to work safely

    Minimum Qualification

    • Who You Are
    • Matric/ Grade 12 qualification
    • Computer Literate – MS Office
    • Customer focus experience of at least 1 year or working in a call Centre environment.

    Method of Application

    Interested and qualified? Go to Electrolux on career.electroluxgroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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