Call Centre Operator: Welkom, Free State at FS Personnel Recruitment

Desired Experience and Qualification:

• Bachelor’s Degree (essential).
• Grade 12 (Matric).
• Experience in order processing, dispatch coordination, or logistics operations preferred.
• Computer literacy (Microsoft Office and CRM/ERP systems).
• Strong numerical accuracy and attention to detail.
• Ability to work shifts, including nights, weekends, and public holidays.
• Experience in fuel, logistics, or petroleum industry will be an advantage.

Duties and Responsibilities will include:

• Receive and process fuel orders via telephone and email.
• Coordinate with dispatch teams to schedule and track deliveries.
• Manage customer enquiries regarding pricing, delivery times, and product information.
• Handle customer complaints professionally and ensure timely resolution.
• Monitor emergency call-outs and site-related incidents where applicable.
• Accurately update customer records, contracts, and CRM systems.
• Ensure precise data capturing of all calls, orders, and service activities.
• Maintain compliance with operational, safety, and environmental procedures.
• Support customer retention and identify upselling opportunities where appropriate.
• Liaise with internal departments, supervisors, and external stakeholders to resolve operational issues.