Care Coordinator at Faircape Group

Job Description

• Faircape Health Institute provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury, retirement villages situated in prime locations across the Western Cape. 
• We are currently seeking Care Coordinator (Night) to join our team at Tokai Estate in the Southern Suburbs.
• This role works closely with the Carer Supervisor to support the day-to-day leadership and coordination of the care team. The Assistant Carer Supervisor plays an important role in guiding carers on shift, ensuring smooth operations, and supporting the delivery of high-quality, compassionate care to residents.
• Faircape Health Institute is a dynamic retirement and healthcare group committed to excellence in resident care. We offer a supportive environment and ongoing staff development through internal and external training. 
• If you’re ready to grow your career in care, this is the opportunity for you.

Why Join Us?

At Faircape, we value our employees and offer:

• Competitive salary designed to reward your skills and experience
• Quarterly performance bonuses paid every 3 months based on both individual and company performance
• Long service leave – recognising your commitment over time
• Discounted ISP packages – stay connected at home for less
• Opportunities for ongoing professional development and career growth within the organisation

 Responsibilities: 

• Supervise and coordinate the carer team by ensuring they are within their allocated areas
• Ensure the care team is consistently following patient care plans and completing daily charting accurately.
• Monitor that the carers are following policies, procedures and reporting non-compliance to the Carer Supervisor.
• Ensure that the carers respond promptly to call/panic buttons, and oversee that the accurate procedure is followed 
• Assist carers with care tasks, activities, and exercises when necessary
• Addressing staff queries and providing guidance and ensure resolution 
• Monitor residents' condition changes that may affect care plans and communicate concerns to the Shift Leader.
• Identify and escalate where carer training intervention might be required to the Carer Supervisor 
• Submit daily handover reports and ensure carer equipment is distributed to staff and neatly stored in designated areas at the end of each shift 
• Promptly report and document incidents.
• Ensure patient inventory e.g nappies and toiletries are sufficiently stocked 
• Perform weekly spot checks on resident rooms, equipment, and physical health.
• Follow infection control procedures and conduct quality checks.
• Ensure grooming photos, including hair, nails, and overall appearance, are taken and uploaded as required 
• Ensure ongoing communication with the team to address any concerns regarding staff scheduled for the next day, and promptly escalate issues to the Carer Supervisor or Healthcare Administrator if necessary

REQUIREMENTS:

 Education and Qualifications:

• Grade 10 - 12 
• Acknowledged carer qualification (advantageous) 

Experience and Knowledge : 

• Proven experience within a management/supervisory capacity 
• Experience working as a carer would be an advantage
• Possess strong and accurate computer and administrative skills to manage documentation and records efficiently

Understand key principles in caring for the elderly, including:

• Core carer competency skills
• Dementia care
• Palliative care
• Rehabilitative care
• Manual Handling knowledge & skills
• Fall prevention knowledge & skills

Skills and Attributes:

• Demonstrate excellent interpersonal skills
• Ability to motivate and inspire team members
• Have the ability to make good decisions and think objectively 
• Ability to work collaboratively with the supervisor and team members
• Demonstrate the ability to multi-task effectively while contributing positively as a team player
• Ability to provide support to staff members
• Ability to work effectively with the elderly, providing care with empathy and compassion
• Be accepting of change within the role of caring, as the need arises.
• Be able to work within a team and independently.
• Posses good attention to detail
• Willingness to take on additional responsibilities
• Be flexible, hard working, honest and reliable
• Ability to follow instructions and protocols accurately

 Specific requirements

• Clear health record
• Clear criminal record
• Clear credit record
• Provide two written references