Case Administrator | Maternity Unit | Fixed Term at Life Healthcare

• A vacancy exists for a Maternity Case Administrator based at Life Beacon Bay Hospital, reporting to the Patient Services Manager. 
• The successful candidate will be responsible for care coordination administrative functions during a low and high-risk antenatal maternity journey as well as the post-partum journey as part of the Little Life Integrated Care Product (LLICP).
• The function will manage onboarding and offboarding of patients to the LLICP, track patient compliance to antenatal care plans and assume a key liaison role between the OBGYN’s in a facility and the little life maternity clinic. The Fixed term position will be until 31 August 2026.

Critical Outputs
Communication & Liaison

• Communicate with doctors practice regarding referrals, completion of the forms for risk change.
• Liaison between the midwife and the doctors.
• Follow up on patient appointments with midwife or doctor’s office.
• Communicate with Nursing Maternity Team.
• Work closely with the midwife and unit manager.

Management of patient referrals, risk and status updates

• Actioning referrals by doctor’s practice
• Actioning risk changes or status updates from doctor’s practice
• Ensuring all necessary documents are uploaded onto the system

Admin & Data Capturing/CMS user

• Capture source system data into CMS system
• Actioning CMS alerts
• Admin: ensuring all required forms are captured e.g. patient consent, change of risk and referrals
• Retrieve physical consent forms and stats on how many patients were referred
• Ensuring standard care plans are adhered to
• Ensuring all CMS tasks actioned within specified time frame
• Ensuring info retrieved from the doctors and midwife is accurately captured on CMS
• Actively form part of the MDT
• Assist with marketing the program

Effective management of relationships with internal/external stakeholders by

• Foster and maintain healthy relationships with internal stakeholders. E.g. nursing, pharmacy and business hubs
• Provide relevant feedback and information on concerns or issues raised by internal stakeholders
• Provide and facilitate training regarding RSRT contracts to relevant internal stakeholders (e.g. pharmacy, pre-admission and nursing staff)
• Gatekeeper to external patient calls with escalation to midwife
• Identify and monitor gaps and risks and assist with the implementation of corrective actions agreed with management.
• Provide relevant feedback and information on concerns or issues raised by external stakeholders
• Provide feedback on external stakeholders impacting on the efficiency and effectiveness of the co-ordination process.
• Escalate doctor non-compliance in terms of the Maternity ICP program to the relevant meetings.

Requirements

• Matric
• Any qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational course
• Knowledge of hospital patient services processes
• Knowledge and understanding of CPT & ICD coding
• Knowledge of Funder contracts, scheme rules, exclusions and benefits
• Understanding of private hospital industry and practices
• Computer proficiency

Competencies

• Attention to detail
• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Professional and technical proficiency
• Building relationships
• Customer responsiveness
• Organisational awareness
• Influencing skills
• Action orientation
• Excellence orientation
• Ethical behaviour
• Drive, energy and urgency

Deadline:!st July,2026