Case Manager_Ehlanzeni at TB HIV Care

Job Description

• To conduct follow-up and/or psychosocial activities in the PWID community by providing current accurate health information and linkage to care.
•  Provide health care counselling, and guide for testing services in non-clinical sites linking screening of TB, STI, PrEP and SRH interventions and enhancing adherence by addressing the emotional and mental health matters.
•  Promoting and encouraging enrolment into other HIV Prevention modalities (i.e. Social Network Strategies, Index, HIV Self-screening) implemented by the Programme.

Minimum Requirements    

• Grade 12 (level 4 qualification
• Counselling certificate, Finger prick certificate
• Minimum 1-year work experience in the PWID industry or experience as a case manager
• Knowledge of PrEP and ART guidelines
• Drivers licence will be advantageous
• Fluent in English and other South African languages
• Computer literate in MS office
• Ability to liaise at all levels and to work in a multi-disciplinary team
• Proficient in report writing
• Sound networks with related institutions
• Knowledge of TB and HIV/AIDS 

Duties and Responsibilities    

• Ensures fast-tracking referrals from teams in order to assess and provide direct psychosocial support to PWID
• Provides appropriate interventions and/or referrals based on the needs arising
• Assists clients with appropriate referrals for other issues related to psychosocial, (e.g. paralegal, rape, trafficking, substance abuse, etc.)
• Provide an outcome report for referrals
• beneficiaries when required, particularly those lost to follow-up
• Provides onsite and/or telephonic post-initiation and adherence counselling to link clients to treatment and retention in care
• Conduct support/education group activities
• Follow up clients who miss club sessions
• Provides counselling and testing services as part of the outreach teams
• Conducts and facilitates monthly adherence and other appropriate support groups to improve ART and PrEP retention
• Prepare for Club sessions and refer clients to the club nurse
• Assists in informally assessing service beneficiary response to services offered by the Programme during follow up visits by constantly checking in on their overall well being
• Records and maintains accurate and detailed client’s information and interventions and keeps data in order to submit as required
• Ensures that all confidential records are kept safe according to the POPIA
• Assist with managing crises and trauma, if needed

Skills and Competencies    

• Excellent communication and interpersonal skills
• Motivational counselling
• Empathy and understanding
• Negotiation skills