Central Support Supervisor at Al Baraka Bank South Africa

KEY FUNCTIONS OF THE JOB

Allocations

• Ensures that all Bank statement allocations are done correctly and timeously
• Ensures that all other allocations, including dynamic file allocation to advances deals are done correctly and timeously as directed by Central Support Manager
• Management of the robotic process for allocations implemented by the Bank.

Attorney Trust Saver

• Ensures Attorney trust saver requirements are met (including review and approval of withdrawals and payout, within mandate)

Deposit and non-funding support

• Assists Branches, SME and Corporate divisions with any deposit and non -funding income support and queries
• Implements and monitors key controls for operational risks
• Responsible for working with and resolving bank operational issues raised by ICOs, Internal and External Audit.

Wealth Support

• Provides administration support to wealth consultants to effectively and efficiently open new unit trust accounts
• Assists with reporting requirements relating to wealth division
• Assists with the development of key performance indicators for wealth as identified by GM: Retail and Wealth and GM: Operations

 Audit and Bank Confirmations

• Ensures that audit certificates and bank confirmations requests are attended to timeously.
• Ensure that the Sharepoint log is maintained to track all audit/bank requests & reconciliation and allocation of all fees invoiced. 

Procedures

• Creation of a central point of contact for all procedures for the bank
• Assignment of resources to draft, co-ordinate and facilitate updates or new procedures as and when required
• Actively managing feedback and process of changes to Procedures
• Ensuring all new procedures drafted is rolled out effectively within the bank via the Banking training divisions or relevant department as appropriate.

Central Payments

• Ensuring that all payment requests, emails & queries received via the central payments email and SharePoint log are managed correctly and timeously. 
• Ensuring that all processes as per procedure are adhered to.

 Reporting

• Preparation of reports to EXCO & Performance Exco
• Ensure accuracy and completeness of reports.

 Central Support - Department Projects

• Actively participates to manage departmental projects to ensure objectives are met
• Ensures that system testing is conducted timeously.

 Staff Supervision

• Supervisors staff within the central support team
• Responsible for management of leave balances and back up functions within the department
• Responsible for setting and managing PDP objectives for each year

Requirements

QUALIFICATIONS

• Bachelor of Commerce or equivalent

PREFERRED EXPERIENCE

• Minimum of 5 years’ experience in the banking industry, with experience in banking or operations