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Al Baraka Bank, registered in South Africa since 1989, pioneered Islamic banking in this country in response to an identified need for a system of banking which adhered to Islamic economic principles. The bank, with its Head Office in Durban and a strategically located national branch network, is South Africa’s only fully-fledged Islamic bank and is a subs...
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MAIN FUNCTIONS OF THE JOB INCLUDE:
Security
- Assist in overseeing daily security operations at head office and branches.
- Liaise with security personnel and branch managers to resolve security issues.
- Monitor guard performance, patrols, and monthly reports.
- Review and process security service invoices and payment requisitions.
Occupational Health & Safety
- Monitor and ensure compliance with OHS regulations through audits, site visits, and regular follow-ups.
- Coordinate and document quarterly OHS meetings, fire drills, and evacuation drills.
- Maintain up-to-date OHS signage and training records across all sites.
- Prepare and submit monthly and quarterly compliance reports to the Facilities Manager and Executive Committee.
- Track and follow up on all outstanding safety issues and audit queries.
Cleaning
- Monitoring daily cleaning operations to ensure service standards are met.
- Managing and controlling stock levels of consumables within budget.
- Coordinating additional cleaning services as needed.
- Maintaining daily staff registers and ensuring appropriate staffing levels.
Maintenance and General Maintenance of the Building
- Assisting in the coordination of building maintenance, including electrical, plumbing, HVAC, structural checks, and pest control.
- Conducting regular inspections of air-conditioning units, generators, UPS systems, and other critical infrastructure.
- Overseeing maintenance of CCTV, alarm systems, and garden services in collaboration with relevant departments and service providers.
- Ensuring compliance with service level agreements for routine cleaning, deep cleans, and external contractor services.
Parking Area Management including Company Pool Vehicles (Update in line with Supervisor)
- Managing parking facilities and ensuring accurate monthly fee collection and reporting.
- Maintaining cleanliness and order in basement and podium parking areas.
- Overseeing company vehicle maintenance, licensing, insurance claims, and servicing.
- Coordinating with Legal on vehicle-related incidents and managing vehicle acquisitions and disposals.
- Reviewing and authorizing auto card reconciliations and payment requisitions for vehicle expenses.
Office Administration
- Assisting with oversight of reception, switchboard, and general office support staff.
- Managing departmental registers, mail handling, and payment requisitions.
- Providing backup support for reception and switchboard when needed.
- Monitoring debit card usage and processing monthly accruals.
- Maintaining and updating the fixed asset register and related systems.
Courier & Document Services
- Coordinating local and international document, equipment, and goods shipments.
- Completing courier forms and maintaining a courier register.
- Tracking deliveries and reconciling courier service accounts.
- Reviewing courier service providers annually with the Facilities Manager.
- Assisting with the replication, collation, and distribution of documents as needed.
- Handling bulk photocopying, binding, and preparing Director’s packs for meetings.
- Filing documents and maintaining photocopier equipment.
- Monitoring and reporting photocopier usage to Finance.
Stationery Management
- Ordering and purchasing office stationery, ensuring proper authorisation.
- Monitoring and reconciling stationery stock levels.
- Overseeing the ordering process via the Waltons system.
- Coordinating printed stationery orders for various departments and branches in collaboration with Marketing.
Travel, Accommodation and Car Hire
- Assisting with the booking of local and international air travel through the travel management company and TravelIT.
- Coordinating car hire and transportation for staff as requested by HR and departments.
Driver & Messenger Duties
- Conducting weekly checks on vehicles for roadworthiness, including oil, tyres, and cleanliness.
- Reconciling vehicle petrol card accounts and vouchers monthly.
- Handling the collection and delivery of documents, as well as transporting staff and management to meetings, branches, and the airport.
Mail Functions
- Sorting and distributing incoming mail, ensuring dual control and accuracy.
- Recording and processing all outgoing mail, including registered, priority, and bulk mail.
- Managing the franking machine, including daily reconciliation and arranging credits.
- Handling hand deliveries, ensuring they are registered and delivered to the correct departments.
- Allocating postage costs to relevant departments and maintaining organized records
Messenger Services
- Arranging postage and collection of mail to and from the Post Office.
- Reconciling postage and parking vouchers on a weekly basis.
- Monitoring and following up with local authorities to ensure no traffic violations for company vehicles.
Relief Duties
- Greeting and directing visitors to the appropriate staff, ensuring a professional first impression.
- Handling hand deliveries and courier parcels, ensuring proper registration and notification.
- Maintaining the cleanliness and organization of the reception area and entrance foyer.
- Monitoring the functioning of the reception area television.
Requirements
QUALIFICATIONS
- BCom degree or relevant qualification
- Valid driver's licence
PREFERRED EXPERIENCE
- A minimum of 2-3 years within the facilities industry
- Project managements experience be advantageous
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MAIN FUNCTIONS OF THE JOB INCLUDE:
Vetting Applications:
- Review and analyse finance applications within the mandates of Executive Credit Committee (ECC), Senior Management Credit Committee (SMCC), and Management Credit Committee (MCC).
- Assess credit risks, ensure compliance with regulatory and internal policies, and make recommendations for management approval.
- Board Credit Committee (BCC) Submissions: Prepare and submit applications to the BCC and Board of Directors (BOD) for approval
- Compile necessary documentation and ensure all queries are addressed promptly.
Projects:
- Involve with credit projects such as CreditLens.
Internal & External Auditors:
- Coordinate with internal and external auditors, providing necessary information and addressing audit queries promptly.
- Prepare submissions for audits and ensure compliance with audit recommendations.
Credit Policies and Procedures:
- Assist in the creation, review, and enhancement of credit policies and procedural documents.
- Attend procedure review committee meetings as a representative of the Credit department.
Reporting:
- Preparation of reports to Board Credit Committee.
- Ensure accuracy and completeness of reports.
Credit Awareness and Training:
- Conduct credit awareness sessions and training for sales and credit staff on amended regulations, internal policies, and procedures.
- Prepare presentations and materials as required.
- QUALIFICATIONS:
- A Bachelor of Commerce Degree in Accounting or Finance
PREFERRED EXPERIENCE:
- At least 2 years' experience in the Banking industry, specifically with Credit / Accounting experience
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MAIN FUNCTIONS OF THE JOB INCLUDE
Client Engagement
- Enhances the client experience by providing exceptionally high services, by acting as the first point of contact between clients and the bank.
- Requires strong interpersonal and communication skills to communicate with clients on all levels whilst developing trusting relationships.
- Working knowledge of branch enquiry functions and processes.
- Excellent knowledge of products and services offered by the bank.
- Excellent knowledge of bank’s core systems and applications.
- Ensures clients feels welcomed while always maintaining company culture and professionalism.
- Showcase a willingness to exceed expectations.
- Good at relating to the public and team members, having empathy, with abilities to teach, influence or persuade.
- Attend events as representative in the region when required to network and build relationships when required.
Technical Support
- Lead with a ‘tech first’ mindset.
- Technical support (level 1) to our clients while exhibiting extraordinary patience, with excellent conversation skills.
- Excellent working knowledge of the bank’s mobile banking app and other digital interfaces.
Office Management
- Opening and close the office timeously.
- Ensures a backup Service Concierge is notified timeously due to planned or unplanned leave.
- Ensure that the ATM services are managed which will include Fidelity Services and balancing.
- Manage all payments that are related to the office.
- Report any anomalies to the relevant Head Office Division (Devices or equipment not working/ATM out of service/furniture or fixtures broken).
Redirection of Services
- Ensures you have a strong knowledge of sales teams, support structures and communication channels.
- Identify the needs of the client and direct them to an available staff from the sales, support or online applications.
Requirements
QUALIFICATIONS
- Management or Certificate in Banking
PREFERRED EXPERIENCE
- 3 - 4 years in Banking industry with working knowledge of the enquiries functions
- 2 - 3 years customer centric position
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KEY PERFORMANCE AREAS
Deposits
- Ensures monthly sales targets are achieved by effectively promoting the Bank’s deposit products.
- Completes and submits all applications for clients
- Undertakes for all administrative requirements as per bank’s policy
- Submits completed applications for checking by COB.
- Captures client information on the relevant computer system
- Ensures client signs legal documentation
- Ensures that the correct advice is given to the client and a needs analysis is conducted in order to ensure that the correct product is recommended.
Wealth Management
- Conduct marketing and sales of all unit trust and Wills products.
- Ensures Wealth Management Sales budgets are met
- Provides clients with efficient service and professional advice on the products.
- Ensure that all applications forms are completed, and correspondence is provided to the Client.
- Engage in marketing activities hosted by the Bank
- Ensure that regular contact sessions are held with Clients, thereby keeping them abreast of their investment portfolios and explore further investment opportunities with Clients.
- Ensures that the relevant forms are submitted to the third-party unit trust company i.e Old Mutual timeously and that all FICA and compliance is done before opening these accounts.
- Ensures that the correct advice is given to the client and a needs analysis is conducted in order to ensure that the correct product is recommended.
- Facilitates the opening of performance guarantees for clients by following the process and liaising with the legal department.
Transactional Banking
- Markets and sells the Bank’s Transactional Banking products to individuals.
- Grows the Banks Transactional Banking Deposit book by sourcing new clients as well as servicing existing clients.
- Ensures Transactional Banking Sales budgets are met
- Facilitates meetings and introductions with clients
- Communicates with clients
- Keeps up to date with Transactional Banking product ranges and pricing of Al Baraka Banks products
- Keep abreast of competitor products, services and fees and make recommendations to the Bank accordingly.
- Proactively monitors client’s usage of Transactional Banking products and provide support on the enhancement of their usage of the product.
- Ensures that the clients are aware of the Mobile Banking App and provides training in this regard.
Sales & Marketing
- Attend to new clients by offering them the Banks Products as well as servicing existing clients and offer additional services.
- Meets with clients at their convenience at the Branch or at clients premises
- Markets and sells the Banks products
- Acquires new clients by requesting qualified leads from existing clients, other departments and leads generated internally or by customer service
- Conducts a needs analysis on products and services in order to make recommendations to clients.
- Offers Investment advice to clients based on their needs
- Discusses banks investment, wealth management, transactional banking, wills and services including performance guarantees to clients
- Ensures all requirements are met in order to conclude the transaction
- Attends client events as and when required
Client Relationship
- Develops constructive and cooperative working relationship with clients, and maintaining them over time
- Attends to all clients’ Investment requests and queries
- Provides an efficient and effective service to all clients at all times in order to promote the Banks services
- Manages/Handles difficult client queries via face-to-face communication with walk in clients or by visiting clients and addresses client concerns by listening to any concerns/complaints in an efficient and appropriate manner in line with the professional image of the bank and providing an effective solution to the benefit of both the bank and the client
Requirements
QUALIFICATIONS
- A B.Com degree or Relevant Qualifications will be required in order to meet the requirements of the role at the highest level of competence.
- A minimum level of NQF5 is a prerequisite for this position.
- Required to be FAIS (Financial Advisory and Intermediary Services Act) compliant
- Driver’s licence
EXPERIENCE
- Minimum of 3 years’ experience within a financial services institution in a Sales position.
- General banking experience would be an advantage
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MAIN FUNCTIONS OF THE JOB
Application Maintenance and Support
- Provides ongoing maintenance and support for existing applications, including bug fixing, troubleshooting, and enhancements.
- Provides technical support at systems application level, ensuring timely resolution of issues and minimizing downtime.
- Implements proactive measures to identify and address potential application-level issues, conducting regular application and performance checks.
- Monitors service level agreements (SLAs) for application support, ensuring compliance and customer satisfaction.
- Collaborates with cross-functional teams to address user feedback and improve application functionality.
- Monitors and plans for application-level End-of-Life replacement, upgrades or retention with acceptable mitigations.
Application Development and Implementation
- Participates in the implementation, administration and maintenance of application systems, thereby ensuring alignment with business requirements.
- Develops and implements policies and procedures relevant to the ongoing maintenance of systems applications.
- Implements best practices for application management, deployment, and support.
- Collaborates with cross-functional teams to ensure seamless integration of applications with existing systems and infrastructure.
- Manages application-level upgrades, enhancements, and patches, coordinating with vendors and internal teams.
Audit Reviews and Requests
- Participates in all types of audit reviews in respect of IMAL and supplementary applications
- Receives audit requirements per review section from internal and external auditors
- Provides supporting data and reports for each requirement/review sections for onward submission to Auditors
- Ensures that all internal reviews are carried out timeously in respect of IMAL and supplementary applications
- Meets with auditors to address any query emanating from the review documents provided and auditors submit finalized management report
- Addresses and actions items that have been reported on the management report and provides management with feedback of the items raised at the various committee levels
Business Continuity Plan & Disaster Recover Planning
- Plans for disaster recovery within systems application, ensuring that IT DRP requirements in respect of the supported applications are sufficiently covered within IT DR plans.
- Aids in the development of Business Continuity, DR and HA plans for the specified support areas.
- Conducts reviews of the new and existing systems applications for DRP purposes.
- Support applicable business units to ensure that the DRP requirements are covered from a systems application perspective.
- Oversees and supervises the coordination of User Acceptance testing for systems application with the respective Business units.
- Ensures that the Core Banking environment and supplementary systems application are restored and accessible within the defined Recovery Time / Recovery Point objectives as per the DRP/BCP.
- Documents and reports on errors / issues encountered during DR and HA switching for the applicable systems application.
General
- Draft policies, procedures, standards and guidelines with regards to Core Banking application and supplementary applications
- Reviews and updates existing policies and procedures when required.
- Assists the Information Technology department as and when required.
- Assists with other IT related queries that are received and resolved timeously.
- Ensure Change Controls are enforced for all supported systems application.
Requirements
QUALIFICATIONS
- A degree or diploma in Information Systems
- Systems Support Accreditation
- Business Management qualification would be an advantage
- MCSE (Engineer) qualifications would be an added advantage
PREFERRED EXPERIENCE
- A minimum of 3-5 years’ experience with implementation, administration and support of systems within a banking or similar financial institution
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MAIN FUNCTIONS OF THE JOB
Develop processes, policies and procedures relating to the allocation of transactions
- Developing models that facilitate the efficient allocation of transactions to reporting areas.
- Drafting of procedures relevant to new processes implemented.
Ensuring that Balance Sheet positions are accurately allocated to reporting segments, including but not limited to:
- Advances
- Deposits
- Transactional Banking
- Provisions
Ensuring that Income Statement positions are accurately allocated to reporting segments, including but not limited to:
- Income earned from advances
- Profit paid to depositors
- Provisions
- Other income
- Staff Costs
- Other expenses
Special Projects
- Undertakes special projects and/or assignments as may be requested through the banks leadership structures.
- Introduces efficiencies to stream and enhance controls and procedures through automation and digitalisation.
- Evaluates and improves, where required, the overall effectiveness of the accounting function and system.
- Assist with financial decisioning for projects across the business taking into account principles of costing, expensing and capitalization.
- Involvement in and support to leadership on strategic issues including the transformation committee.
- Assist the reporting team with development of recons that allow better accuracy around financial information.
Staff support
- Assists other team members with queries and provides support in the completion of departmental tasks
Requirements
QUALIFICATIONS
- Bachelor of Commerce (Accounting) or similar financial qualification
PERFERRED EXPERIENCE
- A minimum of 3 - 5 years of experience is required in a Finance Department
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KEY FUNCTIONS OF THE JOB
Allocations
- Ensures that all Bank statement allocations are done correctly and timeously
- Ensures that all other allocations, including dynamic file allocation to advances deals are done correctly and timeously as directed by Central Support Manager
- Management of the robotic process for allocations implemented by the Bank.
Attorney Trust Saver
- Ensures Attorney trust saver requirements are met (including review and approval of withdrawals and payout, within mandate)
Deposit and non-funding support
- Assists Branches, SME and Corporate divisions with any deposit and non -funding income support and queries
- Implements and monitors key controls for operational risks
- Responsible for working with and resolving bank operational issues raised by ICOs, Internal and External Audit.
Wealth Support
- Provides administration support to wealth consultants to effectively and efficiently open new unit trust accounts
- Assists with reporting requirements relating to wealth division
- Assists with the development of key performance indicators for wealth as identified by GM: Retail and Wealth and GM: Operations
Audit and Bank Confirmations
- Ensures that audit certificates and bank confirmations requests are attended to timeously.
- Ensure that the Sharepoint log is maintained to track all audit/bank requests & reconciliation and allocation of all fees invoiced.
Procedures
- Creation of a central point of contact for all procedures for the bank
- Assignment of resources to draft, co-ordinate and facilitate updates or new procedures as and when required
- Actively managing feedback and process of changes to Procedures
- Ensuring all new procedures drafted is rolled out effectively within the bank via the Banking training divisions or relevant department as appropriate.
Central Payments
- Ensuring that all payment requests, emails & queries received via the central payments email and SharePoint log are managed correctly and timeously.
- Ensuring that all processes as per procedure are adhered to.
Reporting
- Preparation of reports to EXCO & Performance Exco
- Ensure accuracy and completeness of reports.
Central Support - Department Projects
- Actively participates to manage departmental projects to ensure objectives are met
- Ensures that system testing is conducted timeously.
Staff Supervision
- Supervisors staff within the central support team
- Responsible for management of leave balances and back up functions within the department
- Responsible for setting and managing PDP objectives for each year
Requirements
QUALIFICATIONS
- Bachelor of Commerce or equivalent
PREFERRED EXPERIENCE
- Minimum of 5 years’ experience in the banking industry, with experience in banking or operations
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KEY PERFORMANCE AREAS
Deposits
- Ensures monthly sales targets are achieved by effectively promoting the Bank’s deposit products.
- Completes and submits all applications for clients
- Undertakes for all administrative requirements as per bank’s policy
- Submits completed applications for checking by COB.
- Captures client information on the relevant computer system
- Ensures client signs legal documentation
- Receives Insurance confirmations and handles queries that may arise from brokers
- Ensures that the correct advice is given to the client and a needs analysis is conducted in order to ensure that the correct product is recommended.
Wealth Management
- Conduct marketing and sales of all unit trust and Wills products.
- Ensures Wealth Management Sales budgets are met
- Provides clients with efficient service and professional advice on the products.
- Ensure that all applications forms are completed, and correspondence is provided to the Client.
- Engage in marketing activities hosted by the Bank
- Ensure that regular contact sessions are held with Clients, thereby keeping them abreast of their investment portfolios and explore further investment opportunities with Clients.
- Ensures that the relevant forms are submitted to the third-party unit trust company i.e Old Mutual timeously and that all FICA and compliance is done before opening these accounts.
- Ensures that the correct advice is given to the client and a needs analysis is conducted in order to ensure that the correct product is recommended.
- Facilitates the opening of performance guarantees for clients by following the process and liaising with the legal department.
Transactional Banking
- Markets and sells the Bank’s Transactional Banking products to individuals.
- Grows the Banks Transactional Banking Deposit book by sourcing new clients as well as servicing existing clients.
- Ensures Transactional Banking Sales budgets are met
- Facilitates meetings and introductions with clients
- Communicates with clients i.e. function planning, mailshots etc
- Keeps up to date with Transactional Banking product ranges and pricing of Al Baraka Banks products
- Keep abreast of competitor products, services and fees and make recommendations to the Bank accordingly.
- Proactively monitors client’s usage of Transactional Banking products and provide support on the enhancement of their usage of the product.
- Ensures that the clients are aware of the Mobile Banking App and provides training in this regard.
Sales and Marketing
- Attend to new clients by offering them the Banks Products as well as servicing existing clients and offer additional services.
- Meets with clients at their convenience at the Branch or at clients premises
- Markets and sells the Banks products
- Conducts a needs analysis on products and services in order to make recommendations to clients.
- Offers Investment advice to clients based on their needs
- Discusses banks investment, wealth management, transactional banking, wills and services including performance guarantees to clients
- Ensures all requirements are met in order to conclude the transaction
Client Relationship
- Develops constructive and cooperative working relationship with clients, and maintaining them over time
- Attends to all clients’ Investment requests and queries
- Provides an efficient and effective service to all clients at all times in order to promote the Banks services
- Manages/Handles difficult client queries via face-to-face communication with walk in clients or by visiting clients and addresses client concerns by listening to any concerns/complaints in an efficient and appropriate manner in line with the professional image of the bank and providing an effective solution to the benefit of both the bank and the client
Requirements
- A B.Com degree or Relevant Qualifications will be required in order to meet the requirements of the role at the highest level of competence.
- A minimum level of NQF5 is a prerequisite for this position.
- Required to be FAIS (Financial Advisory and Intermediary Services Act) compliant
- Driver’s licence
EXPERIENCE
- Minimum of 3 years’ experience within a financial services institution in a Sales position.
- General banking experience would be an advantage
Method of Application
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