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  • Posted: May 18, 2025
    Deadline: Not specified
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  • Al Baraka Bank, registered in South Africa since 1989, pioneered Islamic banking in this country in response to an identified need for a system of banking which adhered to Islamic economic principles. The bank, with its Head Office in Durban and a strategically located national branch network, is South Africa’s only fully-fledged Islamic bank and is a subs...
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    Systems Application Administrator

    MAIN FUNCTIONS OF THE JOB

    Application Maintenance and Support

    • Provides ongoing maintenance and support for existing applications, including bug fixing, troubleshooting, and enhancements.
    • Provides technical support at systems application level, ensuring timely resolution of issues and minimizing downtime.
    • Implements proactive measures to identify and address potential application-level issues, conducting regular application and performance checks.
    • Monitors service level agreements (SLAs) for application support, ensuring compliance and customer satisfaction.
    • Collaborates with cross-functional teams to address user feedback and improve application functionality.
    • Monitors and plans for application-level End-of-Life replacement, upgrades or retention with acceptable mitigations.

    Application Development and Implementation

    • Participates in the implementation, administration and maintenance of application systems, thereby ensuring alignment with business requirements.
    • Develops and implements policies and procedures relevant to the ongoing maintenance of systems applications.
    • Implements best practices for application management, deployment, and support.
    • Collaborates with cross-functional teams to ensure seamless integration of applications with existing systems and infrastructure.
    • Manages application-level upgrades, enhancements, and patches, coordinating with vendors and internal teams.

    Audit Reviews and Requests

    • Participates in all types of audit reviews in respect of IMAL and supplementary applications
    • Receives audit requirements per review section from internal and external auditors
    • Provides supporting data and reports for each requirement/review sections for onward submission to Auditors
    • Ensures that all internal reviews are carried out timeously in respect of IMAL and supplementary applications
    • Meets with auditors to address any query emanating from the review documents provided and auditors submit finalized management report
    • Addresses and actions items that have been reported on the management report and provides management with feedback of the items raised at the various committee levels

    Business Continuity Plan & Disaster Recover Planning

    • Plans for disaster recovery within systems application, ensuring that IT DRP requirements in respect of the supported applications are sufficiently covered within IT DR plans.
    • Aids in the development of Business Continuity, DR and HA plans for the specified support areas.
    • Conducts reviews of the new and existing systems applications for DRP purposes.
    • Support applicable business units to ensure that the DRP requirements are covered from a systems application perspective.
    • Oversees and supervises the coordination of User Acceptance testing for systems application with the respective Business units.
    • Ensures that the Core Banking environment and supplementary systems application are restored and accessible within the defined Recovery Time / Recovery Point objectives as per the DRP/BCP.
    • Documents and reports on errors / issues encountered during DR and HA switching for the applicable systems application.

    General

    • Draft policies, procedures, standards and guidelines with regards to Core Banking application and supplementary applications
    • Reviews and updates existing policies and procedures when required.
    • Assists the Information Technology department as and when required.
    • Assists with other IT related queries that are received and resolved timeously.
    • Ensure Change Controls are enforced for all supported systems application.

    Requirements

    QUALIFICATIONS

    • A degree or diploma in Information Systems
    • Systems Support Accreditation
    • Business Management qualification would be an advantage
    • MCSE (Engineer) qualifications would be an added advantage

    PREFERRED EXPERIENCE

    • A minimum of 3-5 years’ experience with implementation, administration and support of systems within a banking or similar financial institution

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Al Baraka Bank South Africa on albaraka.mcidirecthire.com to apply

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