Change and Release Manager - ICT Applications, Infrastructures And Operations Department at FSCA South Africa

Purpose of the Job:

• The main purpose of the role is to develop and drive the ICT change and release management functions for the FSCA and its stakeholders. 
• The Change and Release Manager is responsible for development and implementation of ICT change and release management processes and procedures, in line with the ICT strategy and governance framework. The person appointed will report to the ICT Operations Manager.

Key Performance Areas:

•  Define, implement, and monitor compliance to change and release management processes and procedures.
•  Run Change Advisory Board (CAB) meetings and advise and guide stakeholders on CAB functions.
•  Run the Release management meetings and advise and guide stakeholders on release processes.
•  Ensure that all changes are approved and tested prior to implementation in production environment.
•  Define the scope of release and obtain sign off from all stakeholders and ensure that release packages are built, tested and deployed as per defined scope.
•  Ensure coordination of environments deployments (Dev, Test, DR, and Production) and establish and report outstanding known errors and ensure that workarounds   are in place prior to deployment in production.
•  Ensure proper alignment between incident, problem, change, configuration, and release management functions.
•  Report on change and release management metrics to the ICT management through the FSCA and ICT governance structures; and
•  Administer all change and release management related activities and manage all relevant stakeholders.
•  Development and management of the ICT maintenance calendar.
•  Making improvements on a regular basis to the change and release management environment in line with latest developments and organisational strategies.

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: good information gathering; judgment and problem analysis skills; ability to  follow instructions and procedures, teamwork; ability to evaluate; provide recommendations and implement third party solutions; ability to prioritise and perform multiple tasks in time- critical situations.

Requirements

• A Degree in Information Technology related field or equivalent qualification with at least 5 years’ practical experience as a Change and Release manager. 
• The candidate must have a strong understanding of ITIL framework and processes; have ITIL v4 Foundation certification and ITIL Release, Control and 
• Validation certification. Solid understanding of the value of common practices and standards in the areas of systems management, systems development 
• life cycle, as well as ICT security and controls is a prerequisite. Knowledge in Avanti IT Service management tool, DevOps and agile methodologies 
• would be an advantage.