Channel Operations Graduate at Mimecast

Job Description

We are seeking a proactive and detail-oriented Partner Operations Intern to support our Global Partner Operations team. The Global Partner Operations team supports our Global Partner Sales team who engages with business partners who sell our solutions worldwide.   In this role,  you will be learning our global business and will be instrumental in ensuring data integrity by optimizing the use of various partner systems, including our partner portal, CRM, DocuSign, and more.  You will play a key role in maintaining accurate and up-to-date information across multiple tools for high profile critical projects, troubleshooting issues, and contributing to the overall efficiency of our partner operations team.

What you'll do

• Assist with global partner operations, ensuring support and data management across regions.
• Respond quickly and professionally to internal stakeholder emails and messages
• Ensure accurate and up-to-date data in partner systems including the partner portal, CRM, DocuSign, and other relevant tools.
• Interaction with partner sales account executive team to assist with troubleshooting CRM account queries
• Ensure all customer account information are up to date and maintained in our systems
• Conduct regular data audits to identify and rectify discrepancies.
• Participate in weekly meetings to advise on critical issues
• Compiling accurate reports on a as needed basis

What you'll bring

• Analytical and curious mind
• Strong problem-solving skills with methodical, diligent, accurate and accountable work style
• Works to a high level of integrity
• Ability to manage time, prioritise and work as part of a team
• Strong Excel skills non-negotiable (preferably course done as part of qualification)
• Completed BCom Degree or relevant business diploma