Chief Commercial Officer & Business Development at Momentum Metropolitan Holdings Limited

Role Purpose    

• The Chief Commercial Officer (CCO) is an executive-level role, reporting to the CEO, with accountability for designing and realising the commercial business development strategy, inclusive of commercial modelling,  growth, product penetration, market development, diversification and enhancing the market relevance of the Momentum Health organisation as well as providing support to the entire Health business within Momentum Group.

Requirements    

Experience 

• At least 10 to 15 years healthcare experience, of which some should have been gained in the public health related sector.
• At least 10 years in Business Operations Management in the health environment.
• Excellent understanding of the Medical Schemes Act and related regulations.
• Demonstrated experience in managing health operational areas servicing the Public sector in organisations.

Quallifications

• A Bachelor’s Degree is essential, ideally in the areas of  Commercial, Finance and / or Business Administration.
• A post-graduate degree or MBA will be advantageous.
• A Healthcare related qualification will be advantageous.

Skills

• Proven ability to build and establish strategic relationships spanning all levels in an organization.
• Proven ability to Identify Customer Needs and Challenges.
• Demonstrated entrepreneurial ability coupled with industry knowledge to facilitate the implementation of a new commercial model, cognisant of regulatory compliance related to the health industry. 
• Ability to influence and negotiate effectively to support retention, renewal and growth goals.
• Ability to work effectively across a matrix organization, across complex cultures and leveraging relationships that are not necessarily direct reports.
• Demonstrated client relationship management skills, collaboration and networking ability to drive objectives of the role and enhance business relevance.
• Excellent verbal and written communication skills, including the ability to present information effectively to stakeholders and facilitate appropriate engagement and answering of questions.

Duties & Responsibilities    

Process

• Develop and execute on the commercial business strategy and plans for the public sector as well as supporting the other health related business units.
• Retention, renewal and growth of the health business through increasing membership, clients and profitability.
• To achieve greater penetration and adoption of the health purpose and value proposition though business growth in the relevant market segments.
• Development of new health markets and business development opportunities.
• Enhance the health business relevance in the respective market opportunities.
• Achieve value-generating government and other related relationships and partnerships to support greater sector insights, influence and business development.

Client

• Develop and implement commercial strategies in support of the business and clients’ needs. These would include, but not limited to GEMS Partnership Models, Enterprise and Supplier Development, Coporate Social Investment (CSI) and GEMS Subcontracting and NHISLA Models.
• Develop and implement business models in support of the commercial models to cater for client requirements.
• Heighten the awareness with the regards to brand, value add and thought leadership of the public sector business.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

People

• Defining and implementing the commercial path to retention, renewal, growth and profitability of the Public sector business and the establishment of an effective growth process and support.
• Provide proactive, strategic guidance, proposals and advice to government and related markets on healthcare needs and solutions to achieve quality healthcare access and affordability.
• Provide awareness and advice to the business on trends and developments within the public sector and other related markets and competitor.
• Develop collaborative working relationships within the organization in pursuit of the of the health business overall business goals and forecast.
• Using insights, knowledge and relationships of the sectors/market requirements, provide inputs into the company’s unique value propositions, strategic goals and differentiator.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.

Finance

• Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Plan and implement a cycle of medium term improvements to drive pricing of services and products.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Developing Strategies
• Challenging Ideas
• Providing Insights
• Generating Ideas
• Seizing Opportunities
• Exploring Possibilities
• Articulating Information
• Interacting with People
• Developing Expertise
• Examining Information
• Interpreting Data
• Making Decisions
• Empowering Individuals

Closing Date    

• 2026/02/12