Chief Operating Officer: Multi Manager (Tygervalley) at Sanlam Group

Key Responsibilities

Strategic Leadership & Alignment:

• Collaborate closely with the executive team in formulating and executing SMMI's strategic plan.
• Implement business process enhancements and identify new areas for growth and innovation.
• Develop, communicate, and execute strategic operational plans.
• Ensure strategic alignment across various business units, fostering collaborative synergies to achieve common objectives.
• Engage with the executive team to identify and drive business initiatives and innovations.

Digital Transformation:

• Champion SMMI's digital transformation journey, promoting technological advancements across all operational facets.
• Collaborate with IT and other relevant departments to identify digital opportunities and leverage digital tools to optimise business processes and client interactions.
• Evaluate and champion the implementation of innovative digital solutions that drive efficiency, client satisfaction, and growth.

Operational Efficiency & Development:

• Oversee the design, enhancement, and implementation of systems that improve operational efficiency.
• Ensure that operational processes are scalable, flexible and support SMMI’s overall strategies.
• Drive continuous improvement methodologies, ensuring optimal service delivery and efficiency.
• Oversee, refine, and enforce efficient and effective day-to-day operational procedures.
• Streamline front- and back-office systems to ensure seamless operations across SMMI.
• Ensure regulatory compliance across all operational facets
• Represent the business on various Group and Cluster forums and initiatives and action deliverables from these platforms as and when required.

Stakeholder & Relationship Management:

• Foster strong relationships with key stakeholders, both internal and external.
• Coordinate with business units to ensure alignment and effective execution of operational strategies.
• Build and maintain sustainable relationships with clients, focusing on delivering exceptional service.

People Leadership & Organisational Development:

• Lead, guide, and mentor large, diverse project and administrative teams to achieve results consistently.
• Spearhead the operations team's hiring, training, and professional development.
• Influence and foster a culture of excellence, innovation, continuous improvement, collaboration, and accountability.

Risk Management & Compliance:

• Oversee the development of risk management strategies, ensuring that the organisation complies with all industry regulations and standards.
• Ensure that operational risks are identified, evaluated, and managed effectively.

Business Growth:

• Drive revenue growth and margin improvements by leveraging operational efficiencies and new market opportunities.

What will make you successful in this role?

Key Qualifications & Experience:

• Master’s in business administration (MBA) or equivalent from a recognised institution.
• A minimum of 10 years of experience in the financial industry, with a significant focus on investment administration and operations.
• Demonstrable track record of strategic leadership and delivering significant fundamental change to organisations.
• Extensive experience in project management, change management, systems architecture, infrastructure development, and business consulting.
• Hands-on experience in implementing digital transformation strategies in financial institutions.
• Proven ability to manage large teams and deliver results in high-pressure scenarios.
• Knowledge and experience in regulatory compliance, financial management, and risk management.