CIC Manager: Customer Accounts (Randburg) at Blue Label Telecoms

Job Purpose

• We are seeking a proactive and analytical CIC Manager: Customer Accounts to support financial decision-making through accurate reporting, customer account management, financial control, and process improvement.
• The role involves managing credit processes, account queries, and ensuring customer satisfaction through efficient service delivery.

Key Responsibilities

Customer & Account Management

• Implement customer-centric processes and analyse CRM statistics.
• Handle customer queries, reconciliations, and account investigations.
• Manage product credits, invoices, statements, and credit note issuance.

Financial Operations

• Daily investigations of unallocated receipts and unknown deposits.
• Prepare credit limit calculations and manage temporary overdrafts.
• Ensure compliance with company credit policies.

System & Configuration Management

• Accurately capture customer data and apply correct pricing structures.
• Configure and activate devices and products on various systems.
• Manage installations, billing options, device swaps, and contracts.

Leadership & Collaboration

• Lead and develop a high-performing team aligned with company values.
• Foster a culture of accountability, innovation, and collaboration.
• Engage with stakeholders and promote equal opportunity principles.

Financial Controls

• Monitor compliance with internal controls and credit policy.
• Continuously improve processes and mitigate operational risks.

Requirements

Competencies

• Customer Focus and Accountability
• Tech-Savvy with Strong Business Acumen
• Decision Making and Problem Solving
• Financial Analysis and Reporting
• Effective Communication and Collaboration
• Ability to Manage Complexity and Drive Innovation
• Talent Development and Situational Adaptability

Education

• Matric - Essential
• Bachelor of Commerce in Accounting or Finance - Ideal

Experience

• Minimum 3 years in a Financial Management role, with strong exposure to Customer Accounts, Financial Systems, and Team Leadership.