CIT Cash Monitoring Consultant at NCR Corporation

Key Areas of Responsibilities

• Monitor the estate of fully-cashed ATMs to ensure all issues are actioned within the agreed timeframes
• Ensure maximum uptime and optimal cash availability of fully-cashed ATMs
• Monitor trends and advise on ATM capacity planning
• Ensure that all fully-cashed ATMs are loaded within the agreed SLA
• Monitor and report on all cost control measures to ensure optimal loading amounts
• Resolve client issues telephonically - inbound and Outbound customer care
• Submit daily, weekly and monthly reports and report on data and deliverables on a timely basis
• Manage and allocate all events accordingly
• Log all inbound and outbound calls on the in-house SparkManage software
• Troubleshoot and resolve issues when systems are down or problematic
• Monitor critical sites and ensure that they are actioned timeously
• Follow up and action all open events timeously
• Raise events for matters that require a site visit
• Manage relationships and liaise with third party service providers
• Ensure constant revision and refining of processes and procedures
• Actively track and prioritise all scheduled loads
• Monitor dedicated vehicle performance
• Be available for the on-call cycle on weekends, public holidays or weekend shift work

Basic qualifications

• Academic Grade 12.
• Cash Planning/ Planning or Coordinating experience.
• Fully computer literate across Microsoft Office
• Strong verbal, written communications and presentation skills
• Ability to communicate effectively with the management team and stakeholders