Claim Specialist - BSM at Bryte Insurance Company Limited

Description

Who We Are

Bryte Specialist Motor (Pty) Ltd (BSM) is a heavy commercial vehicle (HCV) risk specialist in the Southern Africa Heavy Commercial Short-Term Insurance sector.  Applying our unparalleled sector insights, proven expertise, and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. BSM approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

The purpose of the function is to attend to the adjustment and management of claims with the aim of minimising the losses due to the company and approving only those claims that we are truly liable.

Requirements

Key Tasks & Accountabilities

• Prioritise daily activities to enable processing and maintenance of all claims.
• Within Mandate
• Check the accuracy of registered claims cover details and add claimant details timeously.
• Confirm estimate is accurate, deducting excess to work out estimate of claim through investigating policy cover.
• Complete fraud list and Identify claims that requires further fraud verification.
• Ensure computer generated letter is forwarded to relevant broker.
• Liaise with stakeholders to gather and ensure accuracy of information.
• If required, inform other relevant departments within claims (e.g. recoveries, salvages, claims verification units etc)
• Capture diary entry immediately after registration process, describing progress and action of claim.
• Deal with and ensure resolution of queries on an on-going basis.
• Obtain necessary documents/assessors report and make amendments to estimates ensuring authorization within policy cover.
• Continually update and maintain diary system.
• Draw payment on relevant system, ensuring accuracy of banking details, invoice number, VAT numbers, class allocation, client release, etc.
• Ensure letters are forwarded to brokers demonstrating breakdown of payments.
• Ensure accurate codes are allocated to payment of claims to minimize leakage.
• Finalize payments on Workflow (Within Mandates)
• Review all open files on a quarterly basis by assessing check reports and claims not processed report (Estimate Review)
• If encounter system problems, log calls timeously with relevant department

Effective customer focus and service

• Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities.
• Communicate with stakeholders on a daily basis to inform of progress of claims and claim policy and procedure.
• Deal with and resolve any queries relevant to area; if unable to resolve, escalate to manager for resolution
• Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence.
• Adhere to internal policies, processes, and procedures.

Effective adherence to company claims policy, standards, and SLA.

• Ensure adherence to all company policies at all times.
• Ensure adherence to negotiated flexi hours.
• Maintain dress code, behaviour, and absenteeism.

Relationships

Internal Relationship

• All Claims Departments
• Sales
• Underwriting.

External Relationship

• Brokers (Telephonically and Directly)
• Clients
• All Claims Suppliers
• Service Providers

Experience & Qualifications

• Minimum Degree or NQF Level 4
• Minimum 5 years claims handling/ adjustment experience.
• Proven experience in handling of large loss claims, especially cases valued over R1,000,000.00 in Property/ Business Interruption claims.
• Relevant experience of managing service providers, negotiation, and face to face meetings with stake holders.
• Sound knowledge, experience and understanding of short-term insurance.
• General Claims Handling skills
• Understanding of Bryte guiding principles and philosophy and framework
• Applications of claims technical guidelines
• Basic insight into company strategies and business plans
• Clear understanding of Financial Services compliance framework
• Sound knowledge of Bryte organizational structure
• In-depth knowledge and understanding of relevant company policies, processes, and procedures.
• Sound internal network.
• Knowledge of relevant workflow systems

Other Requirements

• Accuracy
• Attention to detail.
• Customer service orientation (including assertiveness)
• Oral and written communication
• Planning and organizing
• Problem solving
• Self-awareness
• Teamwork
• Work standards.
• Guiding Principals

Technical Skills

• Computer and system skills
• Administrative skills
• Telephone skills.
• Communication skills
• Negotiation