Claims Administration Clerk (JG 10) at Santam Insurance

JOB DESCRIPTION

The Admin clerk is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as required.

KEY RESPONSIBILITIES

• Register claims within agreed service level agreements.
• Ensure accuracy of data captured on Santam and Broker systems.
• Ensure that claims are registered against the correct policy section based on the information provided.
• Liaise with brokers.  
• Correction of errors/data that are identified on claims already registered.
• Send infographics to clients once claim is registered.
• Upload claim documents to document storage.
• Generate documents from broker system where required.
• Schedule claims to Desktop team (if necessary).

QUALIFICATIONS AND EXPERIENCE

• Grade 12 certificate
• Computer Literate (MS Office package:  Word, Excel, PowerPoint, Internet)
• 2 – 3 years Claims Services environment experience (Short-term Insurance)
• Personal Lines and Commercial Lines knowledge/ experience
• Strong client service orientation
• Ability to work under pressure
• Accurate and fast typing abilities

COMPETENCIES

• Analytical thinking 
• Information seeking 
• Drive for results
• Organisational commitment 
• Teamwork and cooperation
• Customer service orientation