Claims Administrator at Frogg Recruitment

• Our client is seeking a detail-orientated and organised Claims Administrator to manage and coordinate vehicle and fleet insurance claims. The successful candidate will be responsible for ensuring that claims are checked, documented, submitted timeously, and followed through until finalisation. The role requires strong administration skills, accuracy, excellent follow-up ability, and the ability to liaise with insurers, assessors, repairers and other service providers.

Salary: Market related

Minimum Requirements

• Matric
• Minimum 2-4 years’ experience in claims administration, fleet administration, insurance administration or a similar administrative environment.
• Experience managing documentation, trackers and administrative processes.
• Experience dealing with insurers, brokers, service providers or external stakeholders will be advantageous.
• Experience reviewing and verifying claims information and supporting documentation.
• Motor vehicle insurance, fleet, car rental, leasing, automotive, logistics or e-hailing industry experience will be advantageous.
• Strong attention to detail and accuracy.
• Good communication, follow-up and coordination skills.
• Ability to manage multiple claims and deadlines.
• Computer literate with good record-keeping skills.

Responsibilities

• Receive, review and verify vehicle and fleet insurance claims.
• Check claim details against internal records and supporting documents.
• Ensure all required documents are received, including reports, statements, photographs and police reports.
• Identify missing information, errors, discrepancies or unusual claim details.
• Submit claims to insurance service providers within required timelines.
• Follow up on open, pending, delayed and outstanding claims.
• Maintain accurate claims records, trackers and filing systems.
• Liaise with insurers, assessors, repairers, towing companies and recovery providers.
• Coordinate vehicle assessments, repair authorisations and claim-related repairs.
• Monitor repair progress and escalate delays where needed.
• Track claim-related costs, excesses, invoices, settlements and approved amounts.
• Prepare reports on open, closed, pending, approved, repudiated and outstanding claims.
• Provide updates to internal teams and relevant stakeholders.
• Support Operations with claims-related vehicle downtime and fleet continuity.
• Identify recurring issues or inefficiencies in the claims process.