Claims Administrator Team Manager at MiWay Insurance Limited

What will make you successful in this role?
Essential Requirements

• Highly proficient in Excel and Pivot table
• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques
• Written and verbal communication skills
• Attention to detail
• Supervisory skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem-solving skills and solution-oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Performance management experience
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Good interviewing skills
• Provide technical guidance to team members

Qualifications and Experience

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 

Minimum Experience Required

• Minimum 5 years short term insurance experience
• Minimum 3 years Claims experience
• Minimum 3 years Salvage process (Accident and Theft) experience
• Minimum 2 years Supervisory/Management experience
• Solid understanding of TIA claims system and claims procedures

Knowledge and Skills

• Claims administration
• Claims settlements of a complex nature
• Payment approval and rejections
• Operate within claims guidelines and compliance
• Coach and mentor less experienced short term claims clerks

Personal Attributes

• Business insight - Contributing independently
• Manages complexity - Contributing independently
• Plans and aligns - Contributing independently
• Interpersonal savvy - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently