Claims Assessing Team Manager(Talent) - Midrand at MiWay Insurance Limited

What will you do?

• Looking for a new opportunity? The claims department is looking for an individual to fill the post of a Claims Assessing Team Manager.

What will make you successful in this role?

• Grade 12/Standard 10/NQF 4 
• Qualified Motor body Repairer certification.
• Tertiary qualification will be beneficial
• Formal Abuntex training certificate
• Minimum 5 years assessing and/or body repairing experience
• Minimum 3 years estimating experience on the Abuntex system 

Driverables include, but not limited to

• Monitor the correct execution of all department procedures and processes through random audits.
• Plan and implement a sustainable training program for a team - both technical and service related.
• Conduct and approval of write-off assessments above pre-determined amount.
• Monitoring and auditing of all additional repair costs.
• Monitor & audit work in progress done by the team.
• Provide guidance and assistance on problematic and technical repair decisions.
• Contact clients and evaluate validity where Very bad FB is received.
• Set up and conduct formal feedback sessions with team members where FB is valid.
• Attend to re-assessment and give feedback if required.
• Attend to claim queries from Call center staff requiring management input.
• Promote excellent service concept and share excellent service feedback with team members.
• Analyze and develop plan of action to correct problems identified during department meetings.
• Conceive and implement creative methods to encourage team coercion.
• Implement and foster a positive can-do attitude to team members.
• Define and implement team key performance area goals to achieve overall department goals.
• Track team key performance areas and oversee performance management of team members.
• Conduct and oversee team members meeting.
• Conduct interview and approve successful candidates.
• Provide internal training & support for new recruits.
• Oversee team annual leave.
• Encourage Team members to live by and adhere to the miway’s values.
• Coaching & Training of stuff where applicable.
• Manage and maintain relationships with all stake holders.

Competencies required

• Must be highly proficient in dealing with clients at all levels
• Organised
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical 
• Desire to excel
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Attention to detail
• Excellent administrative skills
• Excellent interpersonal and communication skills (verbal and written)
• Able to work flexible hours
• Customer focus
• Deadline and results oriented 
• Team work
• Sound knowledge and/or understanding of TIA, Abuntex
• Takes ownership and responsibility 
• Enthusiastic and passionate about the job and the company
• Must have own vehicle 

Knowledge and Skills

• Claims settlements of a complex nature
• Payment approval and rejections
• Automotive Damage Claims
• Assessing and processing of claims
• Operate within claims guidelines and compliance

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently