Claims Assessor at Profile Personnel

• Are you a technically skilled automotive professional with a passion for diagnostics, accuracy, and cost control? Our client is seeking an Claims Assessor to manage OEM Warranty and Maintenance Plan claims, ensure dealer compliance standards, and drive continuous improvement across the dealer network.

KEY RESPONSIBILITIES

• Assess and validate Warranty and Maintenance Plan claims.
• Ensure dealer compliance with OEM policies, technical standards, and labor guidelines.
• Monitor claim quality, repair accuracy, and cost efficiency.
• Investigate and escalate technical and claim irregularities.
• Support and guide dealers on claim accuracy and policy compliance.
• Contribute to reporting, audits, risk management, and process improvement.

Qualifications

• Motor Mechanic or Auto Electrician Trade Certificate.
• Master or Diagnostic Technician qualification.
• Engineering Diploma or Degree advantageous.

Experience & Skills

• 5–10 years’ technical experience.
• Strong knowledge of OEM warranty policies, claim assessment, and dealer compliance requirements.
• Strong diagnostic and fault-finding expertise.
• Knowledge of Aftersales systems and processes.
• Excellent analytical, communication, and problem-solving skills.
• Strong negotiation, decision-making, and stakeholder management abilities.
• Proficiency in Microsoft Word, Excel, and PowerPoint.