Claims Consultant - Bedfordview at RBS

Key responsibilities:

 Financial

• Ensure appropriate minimization of claims and claims expenses.
• Contribute to the minimization of general expenses.

Client

• Ensure accurate, timely, professional, and relevant communication with stakeholders (clients, AE’s, insurers).
• Build and maintain mutually beneficial relationships with internal (account executives) and external (clients) stakeholders.
• Keep clients informed regarding the progression of the claim.
• Contribute to achieving the required client satisfaction targets.

Business Processes

Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to):

• Receive claims notification and send and obtain any relevant forms or documents as may be required.
• Administer the complete claims process according to defined claims procedures until claims are settled.
• Appoint assessor or loss adjuster.
• Apply policy terms and conditions.
• Keep internal systems and records up to date at all times.
• Keep relevant internal stakeholders up to date on the progress of registered claims.
• Make assessment of claims validity and estimate value and administer mandated claims.
• Forward claims in excess of mandate to insurer.
• Obtain quotes for services.
• Arrange approval and payment for claims costs in line with claims and cover.
• Act as an intermediary between insurer and client and timeously relay communication, requests, and documentation.
• Follow the recoveries process, diarize follow-ups, and keep clients informed.
• Ensure productivity targets are met.
• Contribute towards and ensure continuous improvement in own and team performance.
• Adhere to company mandates.
• Participate and contribute to ad hoc projects.
• Report any suspected fraud, misrepresentation, and/or dishonesty.
• Keep an accurate record of own activities.

Learning and Growth

• Live the RBS values by committing to the organizational values.
• Ensure continuous self-development.
• Share information and knowledge with the team.

Requirements

Minimum experience, qualification, and skills:

• Minimum of 3 years of claims experience in either Commercial and Corporate Claims.
• Minimum of 3 years of claims experience in a brokerage, is essential.
• Matric or equivalent.
• RE 5.
• FAIS appropriate qualification/credits.
• Computer literate.
• CIMS - advantageous.
• Excellent communication skills (verbal & written).