Claims Consultant - Fixed Term Contract (Sandton) at Discovery Limited

Key Purpose

Administer and validate claims and assist with queries and payments for commercial lines insurance.

Areas of responsibility may include but are not limited to

• Register, administer and validate claims within a predetermined turnaround time (TAT)
• Resolve written and/or telephonic queries from brokers, clients, franchises and providers
• Build and maintain relationships with brokers, franchises and providers
• Process payments to brokers, clients and providers within predetermined turnaround time (TAT)
• Provide feedback to relevant stakeholders regarding claims and queries
• Submit daily, weekly and monthly reports to management, franchises and brokers

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Deciding and initiating action
• Persuading and influencing
• Writing and reporting
• Analysing
• Planning and organizing
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressure and setbacks

Education and Experience

• Short term insurance qualification (IISA designation) (Advantageous)
• Short term insurance knowledge (Advanced)
• Discovery Insure product (Advanced)
• Commercial product knowledge specific (Advanced)
• Telephone Etiquette - Advanced
• Conflict Handling - Advanced
• Communication Skills (verbal and written) - Advanced
• Time Management - Advanced
• Administrative skills – Advanced

Required:

• Matric Essential
• FAIS – Minimum credits as required (Personal Lines and Commercial) Essential
• RE 5 (Representative) Essential
• At least 2 – 5 years Commercial Short Term Insurance experience (Essential)
• Minimum 5 years commercial claims experience (Essential)