All right, all right - let’s cut to the formalities.
Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night.
Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff.
That's pretty big deal to us.
http://www.hollard.co.za
Impressum
The Hollard I...
Process all claims assigned, within the set standards required by the company thus contributing to the productivity of the division
Enhance the image of the company through the continuous delivery of efficient and effective customer service.
Key Responsibilites
Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims. Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance
Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours
Registration: All claims received to be registered within 24 hours of receipt
Fast track claims: All fast track claims to be processed and paid within 24 hours
Premium checks: Premium checks to be done
Quantum: To establish as accurately as possible the estimate to be retained by the branch allow variance of 5%
Investigation: All mails/communications to be actioned within 48 hours of receipt
Compliance to policies and procedures: Ensure that documentations are in order before sending for payment
Settlement: Claims finalised and cheque requisitioned within 24 hours of final correspondence
Required Knowledge and Experience
Sound understanding of commercial short term insurance with at least 5 years’ claims experience including
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