Claims Handler: Internal Dispute Resolution X2 at Santam Insurance

The following accountabilities are applicable:

• Liaising with claims specialists of the underwriters forming part of the Santam Internal Claims agreement and ensuring the correct claims are linked 
• Conducting detailed investigation on the merits and quantum to establish negligence
• Attending to escalations from other insurers and client queries where necessary
• Negotiation of settlement with third party insurers
• Closure of claims.

QUALIFICATIONS AND EXPERIENCE

• Matric
• 3-5 years short-term insurance experience
• Additional short-term insurance-related qualifications will be an advantage.
• Diary management
• Comprehensive short-term procedural and practice knowledge (especially related to Motor Vehicle Accidents)
• Comprehensive policy knowledge
• Comprehensive applicable legislative knowledge as well as the law of evidence and principles in law (e.g., law of apportionment of damages)
• Technical knowledge of the Santam processes.

COMPETENCIES:

• Working with people
• Client centric orientation
• Adapting and responding to change
• Attention to detail and accuracy
• Deciding and Initiating action
• Performance under pressure
• Planning and organizing
• Problem solving
• Negotiating and getting agreement
• Verbal Communication