Claims Investigator at MiWay Insurance Limited

Who are we?

• MiWay is a direct financial services company.
• We are passionate about service excellence, convenience and offering our clients superior value products.
• Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
• We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.
• Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude.
• The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values!
• Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems?
• If yes, then MiWay is the place for you!

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Tertiary qualification will be an added advantage.

What will make you successful in this role?

Minimum Experience

• Minimum 5 years short-term claims insurance experience
• Minimum 5 years Claims Investigations experience, more specifically Accident claims
• Experience in Personal lines products essential.
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and
• legal department processes

Deliverables include, but will not be limited to

• Own vehicle and valid South African driver’s license.
• Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
• Managing validations of Accident claims and other skill sets when required.
• Reaching company goals and targets set for the Commercial and Personal line Investigations department.
• Administering assigned claims and set tasks.
• Managing client and broker expectation.
• Knowledgeable on Broker procedures.
• Maintaining set timelines on the processing of claims.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members

Qualification and Experience

• Must have suitable knowledge and experience in assessment of damage and costs

Knowledge and Skills

• Assessing and processing of claims
• Manage settlement of claims
• Reporting and Administration
• Basic Client engagements and consultations

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently