Claims Manager. at Hollard Insurance

Job Advert Summary

Role Objectives

• Full management of the operation of the claims department.
• Ensure all technical aspects and administrative functions for claims settlement are adhered to.
• Contribute to the growth and profitability of Hollard.
• Maintain the standards of the claims department thus enhancing the image of Hollard

Key Responsibities

• Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims. Ensure the accurate and flawless assessment of claims
• Reporting: Provide necessary reporting on financial and operational indicators relating to claims, keep all records and registers up to date (aggregate excesses, fleet records). Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations.
• Operational Management: Management of all aspects relating to claims operations within the area.
• Decision making: To make recommendations and take decisions on technical or complex claims within mandates.
• Customer service: To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal claims duties
• Effective Communication: Communicate effectively with external parties as well as within Hollard.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Innovation: Participate with management in initiatives around product development, processes, policy and strategy.
• Policy and Procedures: Documentation, management, maintenance and communication of all policies and procedures pertaining to the division. Ad hoc auditing where required.
• Coaching and support: Providing informal and formal coaching support to team members.
• Risk Management: Ensure estimates reserved are correct and reviewed quarterly, report on large movements, ensure files are complete at settlement, and communication to underwriters is in place on reviewing policies post loss.
• Variance Management: Adhere to standards set by Hollard. Ensure compliance to all tools including the meeting planner, provide action plans and follow up with corrective actions with all variances to standards.

Required Knowledge And Experience

• Sound understanding of marine insurance with at least 5 years’ experience including:
• Claims procedure
• Management of a team
• Underwriting procedure (ability to interpret policy wording)
• Legal knowledge (prescription act, insurance act, FAIS)
• Insurance terminology
• Risk management
• Reinsurance and treaties
• Product knowledge
• Self-management skills (can organise work, space, time)
• Good communication skills (including writing and presentation skills)
• Relationship management skills (have the right approach with the right people)
• Negotiation skills (internal & external)
• Accuracy in the analysis, interpretation and basic calculations of data pertaining to claims settlement
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollard’s image
• Visibly demonstrate the Hollard Way
• Visibly assisting Hollard being the best business insurer
• Sound knowledge of MS Office (including Word, Excel, PowerPoint, Outlook)
• Career orientated

Educational Requirements

• Matric
• Short Term Insurance qualification or equivalent advantageous