Claims Manager Marine - Sandton, Cape Town or Durban at Guardrisk

Role Purpose    

• Responsible for the management of the Marine claims team.

Requirements    

• Matric /Grade 12
• Formal Tertiary Qualification
• RE1
• Legal qualification, majoring in Maritime Law would be advantageous
• Computer Literacy (MS Word, Outlook and Excel)
• At least 3-5 years supervisory experience
• At least 5 years insurance claims processing and assessing experience
• In-depth knowledge of marine insurance, Incoterms, good geographical knowledge, shipping experience (preferred but not essential), knowledge of the MIA (Marine Insurance Act), various Conventions and Rules

Duties & Responsibilities    

• Managing the Claims Team in a manner which achieves optimal productivity and compliance with SLA’s. This will form a component on how claims staff are measured in terms of deliverables and productivity
• Managing of daily work flows by monitoring work in claims staff queues, such claims authorisation and sign off
• Responsible for handling and project managing major claims
• Identifying claims trends and alerting underwriters where loss ratios are deteriorating
• Monitoring that our claims service is maintained when liaising with clients, brokers, companies and others
• Performance excellence management of the team including setting objectives and key deliverables
• Ensuring that the relevant internal claims protocols and procedures are followed by the claims capturing team including ensuring that SOP’s are complied with
• Identifying training and development needs within the team
• Ensuring compliance with policies and procedures of the company
• Ensuring that the objectives of TCF are consistently achieved within the team, that the achievement of such objectives can be evidenced and that such evidence is recorded and updated in the Marine TCF spreadsheet on an ongoing basis
• Assessment of contracts (such as STC’s, bespoke contracts and the like but limited thereto)
• Opinion on contracts and policy response on claims
• Identifying Recovery opportunities and ensuring that they are pursued
• Oversight of repudiation letters but not sign off unless authorized specifically by marine executive
• Monthly Management of claims meetings
• Monthly Analysis and reporting of claims data to identify trends, fraud and possible problem areas

Competencies    

• Proven leadership skills and experience with an ability to plan, organize, monitor and control a team’s daily, weekly and monthly operations
• Assertive and independent
• Results and solutions driven
• Strong problem solving capability
• Organised and focused with an eye for detail
• Strong customer service orientation and willing to go the extra mile to deliver on client service
• Resilience and ability to work under pressure and make informed decisions within a limited time frame
• Adaptability and initiative
• Self-driven with an ability to work independently as well as to function effectively within a team
• Strong sense of responsibility and accountability
• Excellent communication and interpersonal skills
• Fully computer literate in MS Office
• Discipline