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OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
As the OUTsurance Claims Motor Warranty Advisor (Multi-skilled) you will be responsible for validating and finalising personal lines and business claims.
Qualifications
Matric
FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.
Experience:
2 years Claims experience, especially in a short-term insurance industry
2 years Motor warranty experience is essential
Additional Information
Responsibilities:
Finalise all reports and administration (reports, scanning, photographs etc.)
Liaise with service providers
Make the decision, all administration and telephonic queries arising around that.
Handling and resolving all queries and problems from service provider and clients.
Conduct all the above to the required performance and quality standards that are in place.
Skills and Competencies:
Excellent interpersonal and communication skills (verbal and written)
Computer literacy is essential
Conflict handling
Self-disciplined and self-motivated (must be able to work independently)
Problem solving/initiative
Negotiating
Stress tolerance
Tenacity and resilience
Be an analytical thinker
Customer service oriented
Deadline and results oriented
Attention to detail
Takes ownership and responsibility
Adaptability
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