Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Required Competencies & Personal Attributes:
Competencies:
Attention to detail/Quality oriented
Deadline and results oriented/Work standards
Initiative
Enthusiastic and passionate about the job and the company
Effective at planning and organisation/Work management
Teamwork/Collaboration
Judgment/Problem solving
Adaptability
Integrity
Tolerance for stress
Skills:
Selling skills
Resilience
Interpersonal and communication skills
Negotiations
Keyboard skills
Administration skills
Influencing
Practical learning
Computer literacy
Qualifications
Qualifications:
Matric Relevant tertiary or Call centre qualification will be beneficial
Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference
Experience:
Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.
Additional Information
An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition. The culture & success of the company is based on performance, the ideal candidate must therefore be prepared to work in a stressful & deadline orientated environment. Candidate will be remunerated on a performance based salary system
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
Job Description
As the OUTsurance Claims Motor Warranty Advisor (Multi-skilled) you will be responsible for validating and finalising personal lines and business claims.
Qualifications
Matric
FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.
Experience:
2 years Claims experience, especially in a short-term insurance industry
2 years Motor warranty experience is essential
Additional Information
Responsibilities:
Finalise all reports and administration (reports, scanning, photographs etc.)
Liaise with service providers
Make the decision, all administration and telephonic queries arising around that.
Handling and resolving all queries and problems from service provider and clients.
Conduct all the above to the required performance and quality standards that are in place.
Skills and Competencies:
Excellent interpersonal and communication skills (verbal and written)
Computer literacy is essential
Conflict handling
Self-disciplined and self-motivated (must be able to work independently)
Problem solving/initiative
Negotiating
Stress tolerance
Tenacity and resilience
Be an analytical thinker
Customer service oriented
Deadline and results oriented
Attention to detail
Takes ownership and responsibility
Adaptability
Job Description
Evidence of:
Alignment to OUTsurance values ( Awesome Service, Passionate, Honest, Human, Dynamic and Recognition)
Excellent track record
Customer focus (internal and external) and the ability to build great relationships with a vast array of stakeholders
Meticulous delivery in a fast paced, values driven environment
Discretion, Judgment and high levels of trust
Key outputs
The successful individual would be responsible for, but not limited to the following:
Managing the calendar
Plan, coordinate and ensures the Head of Client Relations schedule, creating a win-win situation for direct access to the Head of Client Relations time and office
Setup and coordinate meetings
Take and distribute minutes and agendas timeously and follow up on actions
Composing and preparing correspondence that is sensitive and confidential
Arranging detailed travel plans, itineraries, agendas; and compiling all relevant travel requirements
Copying and filing including printing of resources, compilation of files, formatting of reports and submissions
Screening of incoming telephone calls and handle queries in an appropriate manner and engaging with both internal and external customer queries
Communicate directly, and on behalf of the Head of Client Relations
Complaints investigations and handling
Meet and greet clients and visitors
Running of MIS, interpretation of data and presentation of insights
Logging of any maintenance calls
Ordering of stationery
Upskilling to assist the Client Relations Managers and Co-ordinators in the execution of their duties
Ad hoc projects and responsibilities as and when required
Competencies
The successful individual would need to demonstrate the below listed competencies at an advanced level:
Very strong interpersonal skills and the ability to build relationships
Problem-solving with strong decision-making mind-set
Takes initiative and works under own direction
Upholds ethics and values and demonstrates high levels of integrity
Engages professionally
Methodically plans and organises tasks and projects
Works meticulously always demonstrating a very high level of attention to detail
Adapts and responds positively to change
The ability to multitask and handle stress
Confidentiality in handling sensitive business, professional and personal issues
Qualifications
Essential
Experience in office management
Matric certificate
Proficient in MS Office Suite at an advanced level
Business writing skills
Have a valid driver’s license and own car
Advantageous:
Business Administration diploma, certificate or higher education qualification
Project management skills
Additional Information
An ideal candidate will be able to align their personal work values to the OUTsurance values of passionate, honest, human, dynamic, recognition and awesome service.
Enthusiasm in dealing with clients and staff in a stressful, deadline orientated environment is essential.
Job Description
Required Competencies & Personal Attributes:
Competencies:
Attention to detail/Quality oriented
Deadline and results oriented/Work standards
Initiative
Enthusiastic and passionate about the job and the company
Effective at planning and organisation/Work management
Teamwork/Collaboration
Judgment/Problem solving
Adaptability
Integrity
Tolerance for stress
Skills:
Selling skills
Resilience
Interpersonal and communication skills
Negotiations
Keyboard skills
Administration skills
Influencing
Practical learning
Computer literacy
Qualifications
Qualifications:
Matric Relevant tertiary or Call centre qualification will be beneficial
Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference
Experience:
Previous Call Centre experience in Telesales. Experience in Short Term insurance industry is preferred.
Additional Information
An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition. The culture & success of the company is based on performance, the ideal candidate must therefore be prepared to work in a stressful & deadline orientated environment. Candidate will be remunerated on a performance based salary system
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail