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  • Posted: Aug 3, 2021
    Deadline: Not specified
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  • OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
    Read more about this company

     

    Inbound Sales Advisor (Bench)

    Job Description

    Required Competencies & Personal Attributes:

    Competencies:

    • Attention to detail/Quality oriented

    • Deadline and results oriented/Work standards

    • Initiative

    • Enthusiastic and passionate about the job and the company

    • Effective at planning and organisation/Work management

    • Teamwork/Collaboration

    • Judgment/Problem solving

    • Adaptability

    • Integrity

    • Tolerance for stress

    Skills:

    • Selling skills

    • Resilience

    • Interpersonal and communication skills

    • Negotiations

    • Keyboard skills

    • Administration skills

    • Influencing

    • Practical learning

    • Computer literacy

    Qualifications

    Qualifications:
    Matric Relevant tertiary or Call centre qualification will be beneficial
    Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference

    Experience:
    Previous Call Centre experience in Telesales. Experience in short term insurance industry is preferred.

    Additional Information

     

    An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition. The culture & success of the company is based on performance, the ideal candidate must therefore be prepared to work in a stressful & deadline orientated environment. Candidate will be remunerated on a performance based salary system

    In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

    go to method of application »

    Claims Motor Warranty Advisor

    Job Description

    As the OUTsurance Claims Motor Warranty Advisor (Multi-skilled) you will be responsible for validating and finalising personal lines and business claims.

    Qualifications

    • Matric

    • FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.

    Experience:

    • 2 years Claims experience, especially in a short-term insurance industry

    • 2 years Motor warranty experience is essential

    Additional Information

    Responsibilities:

    • Finalise all reports and administration (reports, scanning, photographs etc.)

    • Liaise with service providers

    • Make the decision, all administration and telephonic queries arising around that.

    • Handling and resolving all queries and problems from service provider and clients.

    • Conduct all the above to the required performance and quality standards that are in place.

    Skills and Competencies:

    • Excellent interpersonal and communication skills (verbal and written)

    • Computer literacy is essential

    • Conflict handling

    • Self-disciplined and self-motivated (must be able to work independently)

    • Problem solving/initiative

    • Negotiating

    • Stress tolerance

    • Tenacity and resilience

    • Be an analytical thinker

    • Customer service oriented

    • Deadline and results oriented

    • Attention to detail

    • Takes ownership and responsibility

    • Adaptability

    go to method of application »

    Client Relations Assistant

    Job Description

    Evidence of:

    • Alignment to OUTsurance values ( Awesome Service, Passionate, Honest, Human, Dynamic and Recognition)

    • Excellent track record

    • Customer focus (internal and external) and the ability to build great relationships with a vast array of stakeholders

    • Meticulous delivery in a fast paced, values driven environment

    • Discretion, Judgment and high levels of trust

     Key outputs

    The successful individual would be responsible for, but not limited to the following:

    • Managing the calendar

    • Plan, coordinate and ensures the Head of Client Relations schedule, creating a win-win situation for direct access to the Head of Client Relations time and office

    • Setup and coordinate meetings

    • Take and distribute minutes and agendas timeously and follow up on actions

    • Composing and preparing correspondence that is sensitive and confidential

    • Arranging detailed travel plans, itineraries, agendas; and compiling all relevant travel requirements

    • Copying and filing including printing of resources, compilation of files, formatting of reports and submissions

    • Screening of incoming telephone calls and handle queries in an appropriate manner and engaging with both internal and external customer queries

    • Communicate directly, and on behalf of the Head of Client Relations

    • Complaints investigations and handling

    • Meet and greet clients and visitors

    • Running of MIS, interpretation of data and presentation of insights

    • Logging of any maintenance calls

    • Ordering of stationery

    • Upskilling to assist the Client Relations Managers and Co-ordinators in the execution of their duties

    • Ad hoc projects and responsibilities as and when required

    Competencies

    The successful individual would need to demonstrate the below listed competencies at an advanced level:

    • Very strong interpersonal skills and the ability to build relationships

    • Problem-solving with strong decision-making mind-set

    • Takes initiative and works under own direction

    • Upholds ethics and values and demonstrates high levels of integrity

    • Engages professionally

    • Methodically plans and organises tasks and projects

    • Works meticulously always demonstrating a very high level of attention to detail

    • Adapts and responds positively to change

    • The ability to multitask and handle stress

    • Confidentiality in handling sensitive business, professional and personal issues                                                            

    Qualifications

    Essential

    • Experience in office management

    • Matric certificate

    • Proficient in MS Office Suite at an advanced level

    • Business writing skills

    • Have a valid driver’s license and own car

    Advantageous:

    • Business Administration diploma, certificate or higher education qualification

    • Project management skills

    Additional Information

    An ideal candidate will be able to align their personal work values to the OUTsurance values of passionate, honest, human, dynamic, recognition and awesome service.
    Enthusiasm in dealing with clients and staff in a stressful, deadline orientated environment is essential.

    go to method of application »

    Internet Sales Advisor

    Job Description

    Required Competencies & Personal Attributes:

    Competencies:

    • Attention to detail/Quality oriented

    • Deadline and results oriented/Work standards

    • Initiative

    • Enthusiastic and passionate about the job and the company

    • Effective at planning and organisation/Work management

    • Teamwork/Collaboration

    • Judgment/Problem solving

    • Adaptability

    • Integrity

    • Tolerance for stress

    Skills:

    • Selling skills

    • Resilience

    • Interpersonal and communication skills

    • Negotiations

    • Keyboard skills

    • Administration skills

    • Influencing

    • Practical learning

    • Computer literacy

    Qualifications

    Qualifications:
    Matric Relevant tertiary or Call centre qualification will be beneficial
    Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference

    Experience:
    Previous Call Centre experience in Telesales. Experience in Short Term insurance industry is preferred.

    Additional Information

     

    An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition. The culture & success of the company is based on performance, the ideal candidate must therefore be prepared to work in a stressful & deadline orientated environment. Candidate will be remunerated on a performance based salary system

    In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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