Client Relations Assistant at OUTsurance

Job Description

Evidence of:

• Alignment to OUTsurance values ( Awesome Service, Passionate, Honest, Human, Dynamic and Recognition)

• Excellent track record

• Customer focus (internal and external) and the ability to build great relationships with a vast array of stakeholders

• Meticulous delivery in a fast paced, values driven environment

• Discretion, Judgment and high levels of trust

 Key outputs

The successful individual would be responsible for, but not limited to the following:

• Managing the calendar

• Plan, coordinate and ensures the Head of Client Relations schedule, creating a win-win situation for direct access to the Head of Client Relations time and office

• Setup and coordinate meetings

• Take and distribute minutes and agendas timeously and follow up on actions

• Composing and preparing correspondence that is sensitive and confidential

• Arranging detailed travel plans, itineraries, agendas; and compiling all relevant travel requirements

• Copying and filing including printing of resources, compilation of files, formatting of reports and submissions

• Screening of incoming telephone calls and handle queries in an appropriate manner and engaging with both internal and external customer queries

• Communicate directly, and on behalf of the Head of Client Relations

• Complaints investigations and handling

• Meet and greet clients and visitors

• Running of MIS, interpretation of data and presentation of insights

• Logging of any maintenance calls

• Ordering of stationery

• Upskilling to assist the Client Relations Managers and Co-ordinators in the execution of their duties

• Ad hoc projects and responsibilities as and when required

Competencies

The successful individual would need to demonstrate the below listed competencies at an advanced level:

• Very strong interpersonal skills and the ability to build relationships

• Problem-solving with strong decision-making mind-set

• Takes initiative and works under own direction

• Upholds ethics and values and demonstrates high levels of integrity

• Engages professionally

• Methodically plans and organises tasks and projects

• Works meticulously always demonstrating a very high level of attention to detail

• Adapts and responds positively to change

• The ability to multitask and handle stress

• Confidentiality in handling sensitive business, professional and personal issues                                                            

Qualifications

Essential

• Experience in office management

• Matric certificate

• Proficient in MS Office Suite at an advanced level

• Business writing skills

• Have a valid driver’s license and own car

Advantageous:

• Business Administration diploma, certificate or higher education qualification

• Project management skills

Additional Information

An ideal candidate will be able to align their personal work values to the OUTsurance values of passionate, honest, human, dynamic, recognition and awesome service.
Enthusiasm in dealing with clients and staff in a stressful, deadline orientated environment is essential.