Claims Negotiator: Non Motor at Old Mutual South Africa

Job Description

• Provide quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalisation of claims.
• Answer telephone and email queries from the brokers, based on updated logs
• Analyze claim and confirm cover
• Draft rejection letter if claim rejected
• Request and analyze policy file and related documentation
• Appoint assessor, if required
• Capture/register claim
• Settle claims within mandate
• Recover 3rd party claims
• Prepare payments file on successful recovery
• Finalize claim as per Old Mutual Insure standard Keep broker informed at all times in terms of progress of claim

Job Requirements 

• Matric / Grade 12
• Appropriate Insurance Qualification
• 2 - 3 years’ Non-Motor Insurance Claims experience
• Knowledge and understanding of the Insurance Principles
• Good understanding of the insurance products and services which are available to both private individuals and/or commercial customers
• Awareness of current regulatory requirements within the insurance industry
• Knowledge of the general legal principles and requirements which are applicable to the transaction of insurance in a short and long term insurance environment.
• Knowledge in dealing with Co and Re- Insurance matters

Skills

• Claims Negotiations, Commercial Insurance Claims, Customer Service, Personal Lines Insurance

Education

• Higher Certificate in Short Term Insurance, Matriculation Certificate (Matric)  (Required)