Career Opportunities at Old Mutual South Africa

Job Description

To effectively lead and motivate the inbound sales consultants to ensure performance targets are achieved in line with the business values and culture.

• Assign allocated leads to Sales team members.
• Where required, review merits of case and decide on discount.
• Recruit, coach, develop and motivate staff to ensure they deliver the required customer experience, quality of service and personal targets.
• Ensure a consistent, detailed understanding amongst all sales team members of the operational shifts, commissions, targets, products, business rules and conditions.
• Ensure the achievement of the team’s targets.
• Train sales agents to ensure that they reach the minimum required sales per day.
• Maintain or exceed the lead to quote ratio targets.
• Maintain or exceed the quote to sale ratio targets.
• Maintain or exceed the lead to sale ratio targets.
• Ensure that abandoned calls do not exceed 1% average per month.
• Actively manage capacity planning for shift schedules.
• Ensure 5 hour minimum talk time per agent per day.
• Ensure that absenteeism within the team is below 10% per month.
• Understand call volumes (daily , weekly and monthly).
• Understand the peaks and troughs in calls daily, weekly and monthly to manage the achievement of sales targets within the team.
• Understand the different conversion rates per campaign.
• Ensure that sales consultants’ bins are well maintained.
• Ensure that all leads are followed up on by sales consultants.
• Take disciplinary action against sales consultants that are not adhering to the rules regarding leads.
• Ensure that all leave taken by consultants is captured onto Oracle to ensure the management of any potential exploitation of sick leave.
• Ensure that all warnings issued are placed in staff files.
• Ensure that all sick notes are placed in the staff files.
• Maintain cleanliness on the sales floor.
• Communicate nature, rules and all related information for campaigns and interventions to Sales Consultants.
• Monitor and manage sales targets, accomplishments, related incentives and team expense budget against set targets.
• Manage resource capacity planning and utilisation to support the achievement of sales targets, volumes, operational budgets and campaign plans.
• Identify opportunities to improve and expand product and service offerings.
• Actively manage and report on the achievement of sales targets.
• Resolve customer queries or complaints where necessary.

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Job Description

• The Digital Marketing Manager will be responsible for developing and executing OMIG’s digital marketing strategy. This will involve creating and managing campaigns across various digital platforms including social media, search engine optimization, email marketing, and web analytics.    
• The Digital Marketing Manager must have excellent communication and organizational skills and must be able to work in a fast-paced environment.
• They must have a strong understanding of digital marketing principles, and the ability to use data to create and implement marketing plans.  Additionally, the Digital Marketing Manager must have experience working with various digital marketing platforms, such as Google Adwords, Facebook Ads, and Twitter Ads.

Key Result Areas

• Develop and implement strategies to grow OMIG’s presence in the digital space and will be responsible for monitoring and analyzing data to evaluate the effectiveness of OMIG’s campaigns.
• Manage and oversee the day-to-day operations of digital marketing campaigns, including planning, execution, and optimization.
• Build and maintain relationships with key stakeholders in the industry and be responsible for staying abreast of new trends in digital marketing.
• Develop and manage a budget for digital marketing activities and be responsible for ensuring that OMIG is maximizing its return on investment.
• Maintain a high level of customer service
• Conduct regular data analysis and reporting to track the performance of campaigns and make data-driven decisions for optimization.

Requirements: Skills, Qualifications and Experience required

• Bachelor's Degree in Marketing, Business, Communications, or a related field.
• At least 5 years of experience in digital marketing, preferably in the financial sector, with a focus on operational execution.
• Excellent understanding of digital marketing strategies, channels, and technologies.
• Proven track record of managing and optimizing digital marketing campaigns, such as paid search, social media advertising, email marketing, and content marketing.
• Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work cross-functionally with teams and stakeholders across the organization.
• Knowledge of Google Ads, SEO, email marketing, and social media marketing.
• Proficiency in Microsoft Office Suite and marketing software.
• Ability to work independently and as part of a team.
• Ability to stay up-to-date with the latest industry trends and best practices.
• Demonstrated success in developing and executing effective digital marketing campaigns.

Competencies

• Strategic Planning: The ability to develop and execute a comprehensive digital marketing strategy to achieve the business goals of the investment firm.
• Technical Skills: Experience with web analytics, SEO, web design and development, email marketing, content creation, and social media marketing.
• Analytical Ability: The ability to interpret data and insights to make informed decisions and adjust marketing tactics as needed.
• Communication: Strong written and verbal communication skills to effectively articulate the digital marketing strategy and results to stakeholders.
• Project Management: The ability to manage multiple projects, prioritize tasks, and meet tight deadlines.
• Collaboration: The ability to work effectively with internal and external stakeholders to ensure successful execution of digital marketing campaigns.

Skills

• Communication, Organizing, Project Management, Teamwork

Education

• Bachelors Degree (B): Marketing
   

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Job Description

This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.

• Provides telephonic and face-to-face service to customers. 
• Adheres to service and quality standards. 
• Adheres to business, process and compliance rules. 
• Moderate to high level of technical knowledge. 
• Multi skilled across product and process relevant to the business area.
   

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Job Description

This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

• This role functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
• May act as a coach for administrative staff. Often consulted for system enhancements and testing.
• Resolves technical and complex problems, especially in support of administrative queries/issues.
• Applies specialist knowledge in a focused role working with relatively complex information.
• Operational in nature.

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Job Description

• Provide quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalisation of claims.
• Answer telephone and email queries from the brokers, based on updated logs
• Analyze claim and confirm cover
• Draft rejection letter if claim rejected
• Request and analyze policy file and related documentation
• Appoint assessor, if required
• Capture/register claim
• Settle claims within mandate
• Recover 3rd party claims
• Prepare payments file on successful recovery
• Finalize claim as per Old Mutual Insure standard Keep broker informed at all times in terms of progress of claim

Job Requirements 

• Matric / Grade 12
• Appropriate Insurance Qualification
• 2 - 3 years’ Non-Motor Insurance Claims experience
• Knowledge and understanding of the Insurance Principles
• Good understanding of the insurance products and services which are available to both private individuals and/or commercial customers
• Awareness of current regulatory requirements within the insurance industry
• Knowledge of the general legal principles and requirements which are applicable to the transaction of insurance in a short and long term insurance environment.
• Knowledge in dealing with Co and Re- Insurance matters

Skills

• Claims Negotiations, Commercial Insurance Claims, Customer Service, Personal Lines Insurance

Education

• Higher Certificate in Short Term Insurance, Matriculation Certificate (Matric)  (Required)

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Job Description

• Execution of the On-Platform Business Solutions growth and profitability drivers and enhance the organisations presence and reputation within the general insurance industry. Deliver channel value proposition to build and cement relationships in portfolio of brokers.

Execution of the On-Platform Business Solutions growth and profitability drivers and enhance the organisations presence and reputation within the general insurance industry.

• Deliver consistent growth on Gross Written Premium (Monthly / Quarterly / Annually) through ensuring quotes and sales are continuously hitting planned targets.
• Proactively monitor sales trends and identify and implement corrective actions as required. (i.e. drive new business by managing quotations and conversion ratios to guide conversations / provide status updates)
• Deliver profitability and growth targets by ensuring that services and solutions provided to our brokers within the candidate’s portfolio meets or exceeds defined service level agreements.
• Deliver on coordinated business development opportunities.
• Support the Sales Development Manager make and deliver presentations to brokers to ensure alignment of broker and insurer goals and objectives and clearly present the economic result of the business relationship between the two parties.
• Ensure statutory and legislative knowledge is always current in order to resolve broker issues, queries as well as customer complaints.
• Be able to advise the business on corrective solutions to mitigate compliance and business risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to contract rights and obligations, organisational policies, practices and procedures.
• Ensure and execute, where necessary, the audit findings are remediated within agreed timelines.
• Ensure a consistent, detailed understanding amongst your peers within the team that business development targets, goals, performance levels, products, business rules and conditions.
• Explore as well as drive opportunities to improve and expand product and service offerings.
• Collaborate with PLCC, Centre of Excellence Underwriting, Sales a and Services Operations and Claims to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets.
• Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers.
• Agree and drive targets with brokers to achieve growth and profitability budgets
• Identify cross & up selling opportunities across all products.

Continuous improvement to ensure effective service

• Deliver on campaigns and interventions in line with opportunities, available resources, product scope and best practices.
• Lead the measurement, assessment and reporting on the performance of the portfolio.
• Drive the efficiencies that are required from on-platform activities by brokers.
• Ensure that any duplication or wastage is eliminated from the processes within the portfolio.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage supplier relationships, and budgets associated with projects.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer multiple product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required quotes, sales as well as service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Education

• Matriculation Certificate (Matric)  (Required)
   

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Job Description

• The incumbent is required to create an enhanced People data analytics and reporting capability for the Old Mutual Finance business.
• The Consultant role for People Data Analytics & Reporting is accountable for the design, delivery, evaluation and enabling people data insights and reporting solutions and provide business intelligence for the Human Capital function to support business alignment to strategic objectives.
• Leads a small team of Management Information Specialists and Administrators.
• The essential skills required for the role is communication (written and verbal), creative thinking, project management, tech-savviness, critical thinking, problem-solving, decision-making; consulting, collaboration and negotiation.

KEY RESPONSIBILITIES

• Actively demonstrates the importance of collaboration by working closely with all stakeholders to determine and achieve people data, analytics, and reporting objectives.
• Consults with stakeholders to determine people data analytical & reporting needs and ensures that solutions are presented.
• Recommends, implements, and ensures effective utilisation of appropriate technology.
• Plans and tracks progress of people data and reporting deliverables against strategic objectives and providing insights to the Human Capital team (Performance, Talent Acquisition, Remuneration, Wellbeing, Employee Relations, Learning & Development, Culture and Business Transformation).
• Designs and co-implements the change management plans for people data and reporting solutions that support the business culture.
• Delivers relevant and insightful business intelligence and analytics to help the Human Capital function to recommend informed proposals to enable effective business decision-making.
• Evaluates the impact and outcomes of people data analytics and reporting solutions by measuring and monitoring the effectiveness as well as efficiencies.
• Collaborates with the Old Mutual Limited Group People Analytics team and other Old Mutual segments in enhancing the OMF people data analytics and reporting capability.
• Empowers line-managers to utilize the People Reports and the Human Capital Management Information System for effective people management and decision-making.

Operational

• Collaborates with the Old Mutual Group teams for enhanced automation capability, continuous improvement and greater efficiency in the provision of people data analytics and reporting.
• Creates visibility of people data and reporting and modelling while collating statistical info into a reporting environment.
• Researches and provides guidance on business intelligence which includes qualitative and quantitative insight for the Human Capital function
• Enables the successful co-creation, development, implementation and adoption of people data and reporting solutions.

Risk management

• Maintains the people data governance, disciplines, and controls.
• Provides quality information analysis to support key business decisions and reporting needs.
• Ensures OMF people systems and processes are effectively utilised.
• Ensures that solutions are presented timely, consistently, accurately, complete and with validated data.

REQUIREMENTS

• Tertiary qualification in Business or Information Systems or Data Analytics
• 3+ years of relevant experience in a people data analytics and reporting or similar role(s) responsible for the design/delivery and evaluation of data or statistical analytics, Management Information Systems, database management and other data solutions
• Knowledge of people data and/or reporting practices, principles, methodologies and techniques used
• Working knowledge of analysis tools (e.g. Power BI) and strong analytical skills with the ability to manage the collection, organising and analysing of data and information with attention to detail and accuracy

Skills

• Analytical Thinking, Change Management, Change Management Strategies, Project Management, Workday

Education

• Bachelor Of Business Science In Information Systems: Business Information Technology, Matriculation Certificate (Matric)  (Required)

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Job Description

• If you're looking for a company that offers great culture, leadership, learning opportunities, challenges, rewards and recognition, then look no further than Old Mutual.

Who are We?

• Old Mutual is a premium African financial services organization that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
• Old Mutual Finance was established in 2008 to provide unsecured lending products and services to the SA market. The business started with a staff compliment of 34 and has since grown to over 3000 staff with more than 300 branches nationally. Within our branches we offer insurance, transactional banking and lending products as well as servicing.

Why Join Old Mutual?

• Enabling our people to be their exceptional best is at the core of what we do. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
• We will provide you with a holistic experience to realize and unleash your potential.
• What we Offer:
• In partnership with you, we promise to challenge and help you grow in your career through a personalized development plan. We strive to create and expose our people to diverse learning opportunities through formal and informal learning. Most importantly you work in diverse teams made up of enthusiastic people who strive for excellence.

The Opportunity:

• Old Mutual Finance is currently seeking to hire a Product Owner in the product team to build and enhance products to fulfill the business strategy.

Reporting to the Senior Product Owner the Product Owner: Collections is primarily an execution driven role with the following accountabilities, responsibilities, and co-responsibilities:

•  Drive and ensure effective execution of the Collections products (including Payments e.g. Authenticated collections , EFT ) strategy across Lending products for related payments and services 
•  Have a solid understanding of the key Collections trends and industry best practice to ensure that the business can optimize and digitize its Collections methodologies in the most efficient and cost- effective manner
•  Ensure that all defined Collections KPI’s are met 
•  Align the Collections capability in the business to the principles of simplicity and convenience from a customer experience perspective
•  Create a functional product roadmap aligned to business strategy with sound and demonstrable commercial rationale. 
•  Work closely with your development team in an Agile software development environment, to drive the product backlog and prioritisation thereof
•  Ensure operational effectiveness and stability for OMF Products by scrutinising all processes, suggesting changes and if approved executing on the changes to the processes
•  Work closely with the OMF Head of Product, Product Managers and Senior Product Owners to give input into key strategies 
•  Gather information, provide input to business cases and prioritise the projects and enhancements in the Collections environment; in close conjunction with key stakeholder in the business and / or the development team that will implement these changes
•  Manage all requests for change from the business within the Collections environment end to end and align these to current enhancements and projects where possible after critical assessment. 
•  Help business clearly articulate their business requirements to ensure that the correct solution is always developed
•  Projects and enhancements should be business cased with respect to key Collections metrics where possible based on data, and where data is unavailable creative means should be found to demonstrate the reasonability of assumptions.
•  Develop artefacts to drive all your work, including user stories, requirements documents, use cases, personas, white papers, demos and presentations.
•  Ensure that all changes adhere to the Group Product policy and ensure that all changes follow the governance structures in place
•  Give input to the mandatory artefacts of the Product policy as co-ordinated by the Project and Programme managers
•  Represent OMF Products in all the project/change workstreams and provide relevant input to key deliverables from the applicable workstream e.g., training material, communication, etc
• Stakeholder relationships are key and should be carefully built and maintained since operational delivery will be dependent on these stakeholders.

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Job Description

• To ensure that all vacancies are filled with suitably qualified employees within the shortest possible period of time so as to avoid undue disruption to the business; making sure that candidates have the ability to perform current functions for which they are employed, but also have the capacity to advance and grow within the company
• Maintain a winning fit-for-purpose talent acquisition capability in line with business requirements.
• Conduct all functions relating to the talent attraction process; advertising, interviewing, evaluation and appointment of new employees within agreed SLA’s.
• Maintain an accurate vacancy tracking system and provide proactive, ongoing feedback on progress
• Make offers of employment for permanent and temporary staff that is aligned with the Recruitment and Remuneration strategy; as well as being approved by the Employee Relations Manager.
• Ensure that the Management Information around the Talent attraction process is constantly updated; e.g. a database of potential identified internally and externally; analysis of rejections etc.
• Maintain a sound knowledge of scarce skills and future talent requirements of the business as well as employment equity targets and proactively identify sources for candidates to meet these requirements.
• Maintain professionalism and ethics with regard to the psychometric assessment process and evaluation of applicants.
• Specialist Recruitment experience in IT/Finance

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Job Description

• To ensure that all vacancies are filled with suitably qualified employees within the shortest possible period of time so as to avoid undue disruption to the business; making sure that candidates have the ability to perform current functions for which they are employed, but also have the capacity to advance and grow within the company
• Maintain a winning fit-for-purpose talent acquisition capability in line with business requirements.
• Conduct all functions relating to the talent attraction process; advertising, interviewing, evaluation and appointment of new employees within agreed SLA’s.
• Maintain an accurate vacancy tracking system and provide proactive, ongoing feedback on progress
• Make offers of employment for permanent and temporary staff that is aligned with the Recruitment and Remuneration strategy; as well as being approved by the Employee Relations Manager.
• Ensure that the Management Information around the Talent attraction process is constantly updated; e.g. a database of potential identified internally and externally; analysis of rejections etc.
• Maintain a sound knowledge of scarce skills and future talent requirements of the business as well as employment equity targets and proactively identify sources for candidates to meet these requirements.
• Maintain professionalism and ethics with regard to the psychometric assessment process and evaluation of applicants.
• Specialist Recruitment experience in IT/Finance

go to method of application »

Job Description

• To ensure that all vacancies are filled with suitably qualified employees within the shortest possible period of time so as to avoid undue disruption to the business; making sure that candidates have the ability to perform current functions for which they are employed, but also have the capacity to advance and grow within the company
• Maintain a winning fit-for-purpose talent acquisition capability in line with business requirements.
• Conduct all functions relating to the talent attraction process; advertising, interviewing, evaluation and appointment of new employees within agreed SLA’s.
• Maintain an accurate vacancy tracking system and provide proactive, ongoing feedback on progress
• Make offers of employment for permanent and temporary staff that is aligned with the Recruitment and Remuneration strategy; as well as being approved by the Employee Relations Manager.
• Ensure that the Management Information around the Talent attraction process is constantly updated; e.g. a database of potential identified internally and externally; analysis of rejections etc.
• Maintain a sound knowledge of scarce skills and future talent requirements of the business as well as employment equity targets and proactively identify sources for candidates to meet these requirements.
• Maintain professionalism and ethics with regard to the psychometric assessment process and evaluation of applicants.
• Specialist Recruitment experience in IT/Finance