Claims Product Training Consultant at Santam Insurance

WHAT WILL YOU DO?

• Design and deliver targeted training that strengthens product and technical claims capability.
• Equipping claims handlers and claims support teams to manage claims confidently and consistently, contributing to improved service quality and customer satisfaction.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Develop and deliver product and claims focused training programmes tailored to various learner groups
• Translate complex insurance and claims concepts into practical, easy to understand learning materials
• Facilitate training sessions, both in person and virtual, to enhance technical proficiency and service delivery
• Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with business needs
• Evaluate the effectiveness of training interventions and recommend improvements
• Support regulatory compliance by ensuring training reflects the latest industry standards and governance re-quirements
• Provide ongoing coaching and guidance to claims teams and claims support employees
• Stay updated on product changes, market trends, and claims process enhancements to ensure training content remains current

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business administration, Education, Insurance, Risk Management, Law or a related field
• Relevant professional certifications such as FAIS (Finan-cial Advisory and Intermediary Services) accreditation, RE5 (Regulatory Examination) or a Certificate in Short-Term Insurance (e.g. from the Insurance institute of South Africa – IISA)
• Additional qualifications in adult education or training (e.g. ETDP SETA certification)
• Minimum of 5 years’ experience in the Short-term Insur-ance Industry, with at least 3 years in claims -related role e.g. claims assessor, handler, or supervisor)

KNOWLEDGE AND SKILLS 

• Detail orientation
• Understanding the claims value chain
• Client engagement and facilitation skills
• Advanced computer skills and proficiency in training tools and platforms (e.g. LMS like MWS, Microsoft team, or Articulate Storyline)

PERSONAL ATTRIBUTES 

• Deciding and initiating action
• Client Service Orientation
• Teamwork and support
• Building relationships
• Communication
• Flexibility and adaptability
• Cultivates innovation
• Performing under pressure
• Analytical thinking to assess training needs and measure ROI
• Presenting and communicating information to business stakeholders