Claims Service Consultant: SHA at Santam Insurance

What will you do?

• This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Service Consultant, who will be based in Johannesburg: Illovo.

What will make you successful in this role?

Claims Portfolio

• Assist the Claims Specialist regarding all aspects related to a portfolio of Claims. This includes the following: new claims registration, current file diary management, certain correspondence like updates to brokers, attending to basic enquiries on claims, payment requests and general administrative functions. 
• Draft settlement agreements in accordance with the instruction.
• Appoint assessor/investigator on instruction of the Claims Specialist.
• Monitor service levels in accordance with agreed service level agreements.
• Monitor assessors and refer concerns to management within the framework of agreed internal protocol.
• Attend to Operational duties as allocated 
• Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards

Analysis

• Critically assess information supplied to determine if all relevant information has been received.

System processing

• Attend to all aspects of system processing relevant to a portfolio of claims e.g. registration of new claims, updating of reserves, payments etc.

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.

General Administration

• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the typing of general correspondence if and when necessary.

Qualification and Experience

• Matric

Proven Administrative Skills
Skills

• Ability to acquire new skills quickly
• Problem Solving
• Administrative Skills
• Analysis and Judgement
• Attention to Detail
• Client Orientation 
• Communication Skills 
• Initiative
• Interpersonal Skills
• Organisational Awareness
• Planning and Organising
• Teamwork
• Time management
• Drive for Results
• Computer Literacy
• Drawing of diary
• Filing of documents
• General assistance to claims team i.r.o. document management
• Archiving

Core Competencies

• Being resilient - Contributing dependently
• Customer focus - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Drives results - Contributing dependently