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  • Posted: Jun 11, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
    Read more about this company


    Claims Specialist - Recovery and Complex Claims Manager: Echelon (JG9)

    What will make you successful in this role?

    • To be able to work well under pressure with minimal supervision.
    • Be a disciplined individual with good attention to detail.
    • Have the ability to handle a large workload.
    • Be logically minded and can make informed and accurate business decisions.
    • Good interpersonal and soft skills.  Can deal with difficult situations.


    • Recovery Function
    • Identify potential 3rd party recovery matters.
    • Refer identified matters to Santam’s Legal department or recovery attorneys.
    • Liaise with Santam Legal or recovery attorneys on recovery process.
    • Daily monitoring of open claims.
    • General decision making with regards to recovery process. Ensuring the correct decisions are made regarding merit 
    • Liaising with brokers with regards to open claims
    • Handling of queries and complaints
    • Receipting of recovery monies received from 3rd parties.  
    • Receipting of salvage monies received
    • Payment of attorney and other legal fee matters

    Complex claim function:

    • Coordinate, oversee, manage, negotiate and settle complex claims end to end.
    • Manage claims in terms of SLA’s.
    • Appoint assessors and liaise with them closely during the course of the claim.
    • Appoint and manage service providers (e.g. repairers and replacement providers).
    • Negotiate fair settlements and ensure maximum cost savings are achieved.
    • Dealing with the Ombudsman (OSTI) matters end to end.
    • Dealing with Santam complaints forum matters end to end.
    • Daily estimate updates as well as note attachment to the system.
    • Timeous and efficient management of inbox.
    • Liaise with brokers.  Cultivating and maintaining close relationships with them.
    • Work closely with underwriting and finance teams.
    • Qualification and Experience
    • Matric 
    • Minimum 5-7 years personal lines, short term insurance claims handling experience essential
    • Law degree (advantageous)
    • Knowledge of legal and OSTI processes
    • Minimum 5 years in a management position with a proven track record of successful business management
    • Good computer skills 
    • Superior technical knowledge of Motor and Non-Motor claims processes. 

    Method of Application

    Interested and qualified? Go to Sanlam Group on to apply

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