Cleaning Contract Manager - Port Elizabeth at Empact Group

The Main Purpose of the job

• The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations.
• This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in a hospital environment.

Education and Experience

• Minimum 5 years’ cleaning experience specifically in a hospital environment
• Experience in highly commercial and sensitive markets is compulsory
• People management experience
• Project Management experience in cleaning would be an advantage 
• Computer literate
• Valid driver’s license with own vehicle will be preferable

Knowledge, Skills and Competencies

• Knowledge of the Hospitality cleaning sector
• Knowledge of South African and industry-specific laws
• Knowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Very good customer service skills
• Very good management skills
• Excellent communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyse reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

​​​​​​​Key areas of responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements
• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy